As I have to have someone, Katherine Hayhes, who has helped me 100% all week through the process of sorting out a replacement Sky Box + remote As I have a speech impairment + Epilepsy, Katherin... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
My company have done a number of Boiler services and repairs for this company and never been paid over £2,000 due. Strathclyde Heating & Utilities Smart Cover passed jobs to Repair Network Na... Näytä lisää
I am very pleased with the service provided. The whole boiler service process went smoothly and without any problems. Everything was handled professionally, efficiently, and clearly from start to... Näytä lisää
Yritys on vastannut
We contacted Smart Cover to have our boiler serviced as per our maintenance contract and received a phone call the same day offering us service dates that week. The service, arranged by James Peter... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Smart Cover is a UK-based insurance provider specialising in home emergency cover - Boiler breakdown protection, Heating cover and Appliance Breakdown cover. Fairly priced with great customer support and our UK-wide network of approved engineers - giving homeowners and landlords genuine peace of mind when the unexpected happens.
Yhteystiedot
Citibase, 42 – 44 Clarendon Road, Watford, WD17 1JJ, Watford, Yhdistynyt kuningaskunta
- 03333449559
- enquiries@smart-cover.co.uk
- smart-cover.co.uk
4,3
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 35 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My problem was quickly fixed with a dishwasher
My problem was quickly fixed with an engineer coming out within a few days.
Katherine Hayes was very punctual in dealing with my claim.
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Joyce,
Thank you for your kind words! We’re delighted that Katherine and our team were able to resolve your dishwasher issue quickly and efficiently. It’s always great to hear when our service meets expectations and provides a smooth claims experience.
Best regards,
The Smart Cover Team
As always Smart Cover was extremely…
As always Smart Cover was extremely helpful, best company to be with. Thanks a lot.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Rhys,
Thank you for your lovely feedback — we’re so pleased to hear you continue to find Smart Cover helpful. Your ongoing trust means a great deal to us. If there’s ever anything you need, just drop us a line at enquiries@smart-cover.co.uk
Warm regards,
The Smart Cover Team
Great response by Katherine
Great response by Katherine, dishwasher fault was repaired by the engineer within a few days of reporting the problem.
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Richard,
Thank you for your kind feedback. We’re delighted to hear that Katherine supported you well and that your dishwasher was repaired promptly by our engineer. We’ll be sure to share your comments with the team.
Best regards,
The Smart Cover Team
Katherine kept me informed at all
Katherine kept me informed at all
times. Great customer care. Thank you
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Ravinder,
Thank you for your kind words. We’re so pleased to hear that Katherine kept you well informed throughout and delivered the level of care we always strive for. We’ll be sure to share your feedback with her.
Best regards,
The Smart Cover Team
1st time I haven't been totally satisfied
I've been having my boiler serviced annually through Smart Cover and have always been satisfied with the process and service. However this year the service was completed in 10 minutes. Everything was ticked off as working on the sheet but I find it difficult to believe a thorough service can be carried out by 2 engineers in 10 minutes.
30. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear RP,
Thank you for your feedback and for being a loyal Smart Cover customer. We’re sorry to hear that your recent boiler service didn’t meet your expectations. Your concern about the duration of the service is completely understandable. We take feedback like this seriously and will review the visit with the engineers involved to ensure our services continue to meet the high standards you’ve come to expect.
If you’d like, we can arrange a follow-up inspection to give you additional reassurance that your boiler has been thoroughly checked. Please contact us at your convenience so we can assist further.
Best regards,
The Smart Cover Team
I would like to thank Katherine Hayes…
I would like to thank Katherine Hayes for organising and for being polite on our recent phone call regarding our boiler service.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Mr Styles,
Thank you for your kind words. We’re so pleased Katherine was able to assist you politely and efficiently with your boiler service. We’ll be sure to pass on your thanks to her.
Best regards,
The Smart Cover Team
Great service
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Aisha,
Thank you for your feedback! We’re glad you were happy with the service.
Best regards,
The Smart Cover Team
Smart cover
We signed up with smart cover for boiler, plumbing &electrical cover & we contacted them this morning as we had an issue, Smart Cover informed us that we have been migrated to Home Tree, we contacted home tree, they informed us that we are only covered for emergency cover only!!! That is not we signed up for never again can use smart cover!!!! Not recommending Smart Cover!!!
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Sudha,
Thank you for your review. Your policy has been transferred to Home Tree, who now manage your cover and claims. We’re sorry to hear that your recent experience with them did not meet your expectations. As the policy and claims are now managed by Home Tree, Smart Cover is unfortunately unable to take further action regarding this matter.
Kind regards,
The Smart Cover Team
Handled promptly and efficiently and…
Handled promptly and efficiently and were adaptable to suggestions.
My dealings were with Katherine Hayes who kept me informed and updated me on progress regularly, by email and by phone. When I recommended an alternative arrangement she was happy to suggest this to the insurer and this was acceptable to them.
A satisfying outcome
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Robin,
Thank you for sharing your experience! We’re pleased to hear Katherine kept you well-informed and worked flexibly to achieve a solution that suited you. Your feedback means a lot to us.
Best regards,
The Smart Cover Team
Awesome service and very happy
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Josh,
Thank you for your kind words! We’re thrilled to know you’re very happy with our service. Your satisfaction means a lot to us.
Best regards,
The Smart Cover Team
Timely and courteous service
Smart Cover rang me when they said they would (this was to arrange a date for a boiler service), but later were unexpectedly able to fit is in earlier, due to a cancellation. Everyone, including the claims handler Katherine Hayes, was very professional and polite.
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Michael,
Thank you for sharing your experience! We’re thrilled to hear that Katherine and the team were able to arrange your boiler service promptly and even fit you in earlier than expected. Professional and courteous service is what we strive for, and your feedback means a lot to us.
Best regards,
The Smart Cover Team
Very prompt appointment
Very prompt appointment, good experience with Faisal the engineer, and Katherine Hayes who organised it
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear David,
Thank you for your kind feedback! We’re delighted to hear that Faisal and Katherine provided you with a smooth and efficient experience. We’ll be sure to pass your comments on to them—they’ll be thrilled!
Best regards,
The Smart Cover Team
Boiler service wGreat service as arranged with ease…
Boiler service was arranged with ease and promptly.
On the day of the service the engineer turned up within the given time slot. He carried out the works in a very friendly manner and was extremely helpful with a problem that I had with a radiator.
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Brian,
Thank you for your feedback! We’re delighted to hear that your boiler service was arranged smoothly and that the engineer provided friendly and helpful service. We appreciate you taking the time to share your experience.
Best regards,
The Smart Cover Team
Easy to contact
Easy to contact. They arranged my boiler service. Engineer rang me to arrange a time and date that suited me. Engineer was polite and on time. Very efficient.
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Jacqui,
Thank you for your feedback! We’re pleased to hear that arranging your boiler service was easy and that the engineer was polite, punctual, and efficient. We appreciate you sharing your experience.
Best regards,
The Smart Cover Team
The advisor dealing with the claim was…
The advisor dealing with the claim was very professional. Kept me informed throughout the process with clear and concise information.
18. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Julia,
Thank you for your feedback! We’re pleased to hear that our advisor provided professional support and kept you well-informed throughout your claim. Your kind words are greatly appreciated.
Best regards,
The Smart Cover Team
Gud customer service
Gud customer service, quite helpful in sorting out my policy for appliance breakdown cover when my fridge broke down.
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Dell,
Thank you for your kind feedback! We’re glad our team was able to assist you quickly and help with your appliance breakdown cover. Your satisfaction is important to us, and we appreciate you sharing your experience.
Best regards,
The Smart Cover Team
I have Smart Cover home emergency cover…
I have Smart Cover home emergency cover policy, other day I had a massive boiler breakdown with water leaking , called them on a weekend out of hours and was very impressed with their quick service and attention to details. Had an engineer at my property within 2 hours and was sorted. Very impressive service.
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Faheem,
Thank you for your fantastic feedback! We’re delighted to hear that our out-of-hours team and engineer were able to assist you so quickly during your boiler emergency. Your safety and satisfaction are our top priorities, and we appreciate you taking the time to share your experience.
Best regards,
The Smart Cover Team
Quick responses and excellent service
Quick responses and excellent service. Katherine kept me up to date with every step of the claim. They were quick to book an engineer to address the issue.
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Mr Ahsan,
Thank you for your kind words! We’re delighted to hear that Katherine and our team kept you informed and were able to resolve your claim promptly. Quick and efficient service is exactly what we aim for, and it’s wonderful to know you experienced that.
Best regards,
The Smart Cover Team
To get things done in a quick and orderly fashion
It could have been done in a little faster but after I had spoken to Katherine it got sorted super quick Katherine was a great help and with this experience she was very very helpful thankyou again Katherine.
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Barbara,
Thank you for sharing your experience. We’re pleased to hear Katherine was able to assist you quickly and efficiently. Your feedback is appreciated and helps us improve our service.
Best regards,
The Smart Cover Team
The agent David Williams was really helpful
The agent David Williams was really helpful and my review is about him is that he was excellent .
However ;Smart Cover needs to get its act together to provide an easy one stop available access. It operates a cumbersome bureaucratic system. There are so many layers and hoops to go through especially for the older customers. Smart cover has all the details it requires in the policy.
9. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Smart Cover
Dear Phillip,
Thank you for taking the time to share your feedback and for highlighting the excellent support provided by David Williams. We’re pleased to hear he was able to assist you effectively.
We also appreciate your constructive comments regarding our processes. We understand that a streamlined, straightforward service experience is vital, especially for our older customers, and we’re actively reviewing ways to simplify our procedures to make accessing our services as easy and efficient as possible.
Your feedback is invaluable in helping us improve, and we remain committed to providing the best possible experience for all our customers.
If you have any further suggestions or require assistance, please don’t hesitate to contact us at enquiries@smart-cover.co.uk.
Warm regards,
The Smart Cover Team
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