A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate. Great delivery time and well packaged and a 3... Näytä lisää
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I would highly recommend smallbee The range of products, their service value for money and quality. I have to tick all these boxes. We are over the moon with our fireplace thank you very much for gre... Näytä lisää
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I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery. The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire w... Näytä lisää
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DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT. They offer zero support for THEIR products if bought from other companies. Our remote was accidentally thrown out during installa... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Yhteystiedot
Yhdistynyt kuningaskunta
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Erinomainen
284 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bad experience with support
I have been trying to contact the support team for more than two days now because I wanted to cancel an order due to the incorrect fireplace being ordered, but I have received no reply from either chat or email.
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä smallbee.co.uk
Dear Rahul Rawat,
We sincerely apologize for not responding to you promptly during our working hours. Due to a high volume of inquiries recently, our response time was longer than usual. We truly appreciate your patience and understanding.
If you have any further questions or need assistance, please feel free to reach out.
Thank you again for your understanding.
Best Regards,
Smallbee
Service was good
Service was good, product isnt the best quality, but i suppose you get what you pay for
5. toukokuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Adam Baynes,
Thank you for your feedback!
We’re really glad to hear that you were happy with our service.
We’re sorry to hear the product didn’t fully meet your expectations. We do our best to balance affordability with quality, and we truly appreciate your honest opinion—it helps us improve.
If there’s anything specific you feel could be better, we’d love to hear more and see how we can do better in the future.
Thanks again for your support!
Best Regards,
Smallbee
A++ product fire
A++ product fire, Ordered because of the reviews and I wasn’t disappointed very pleased with the 70” media wall fire sets off the installation and looks amazing
27. huhtikuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Ian Lawton,
Thank you so much for your fantastic review! We're thrilled to hear that the 70” media wall fire lived up to your expectations and completed your installation beautifully. Your satisfaction means the world to us — enjoy the cozy ambiance, and please don't hesitate to reach out if you ever need anything!
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Tim,
Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase. If you ever need anything else, feel free to reach out — we're always here to help!
Best Regards,
Smallbee
Delivery was quick and was kept well…
Delivery was quick and was kept well informed about shipment details through emails , the fire is easy to use and looks amazing , Thank you
20. huhtikuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Mary Mcnally,
Thank you so much for your kind words! We're thrilled to hear that the delivery was quick and that you found our email updates helpful. It's great to know you're enjoying the fire — both for its ease of use and its look. If you ever need anything, feel free to reach out. Enjoy your new purchase!
Best Regards,
Smallbee
Great product
Great product, great price and great customer service!
Wouldn't say the same about the delivery company but Smallbee stepped in and I got the parcel eventually!
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä smallbee.co.uk
Dear Elaine N,
Thank you so much for your kind words and positive feedback! We're thrilled to hear you’re happy with the product, the price, and our customer service.
We’re sorry to hear the delivery wasn’t as smooth as it should have been, but we’re glad we could step in and help get your parcel to you. Your patience is truly appreciated, and we're always here if you need anything else!
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Craig Elkin,
Thank you for your great feedback! We're so happy you’re pleased with the product. If you ever need anything else, we’re here to help!
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Mr Grant,
Thanks a lot for your feedback! We're so pleased to hear you were happy with both the delivery speed and the quality. Hope to see you again soon!
Best Regards,
Smallbee
A very speedy delivery
A very speedy delivery, well packed. Pleased with the item but it would have been useful to be informed of the weight, which would have meant we would have chosen a more standard light. As it is we are having to relocate this light to a different location.
24. huhtikuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Mr Malcolm Fletcher,
Thank you so much for your thoughtful feedback! We're delighted to hear that you were pleased with the speedy delivery and packaging.
We’re sorry that the product weight wasn’t clearly stated — we completely understand how that could have affected your choice. Your comment is very helpful, and we’ll make sure to improve the product descriptions to include more detailed specifications in the future.
We appreciate your understanding and hope the light works well in its new location. Please feel free to reach out if there’s anything else we can do to help!
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Gemma Leah,
Thank you for your feedback, and we're truly sorry for the inconvenience caused.
We can confirm that your original order was dispatched on time, but unfortunately it was lost in transit by the courier. As soon as we were made aware of this, we arranged a replacement right away, which has now been successfully delivered.
We’re very sorry for the delay and any frustration it may have caused. If there’s anything else we can assist you with, please don’t hesitate to let us know. Your satisfaction is very important to us.
Best Regards,
Smallbee
Great Service
We ordered a 60inch fireplace, but on arrival we decided it was far too big!
The whole process to return was easy and Jessica in CS was really helpful.
The whole start to finish process has been really good.
We now have the new 40inch and it is a great product.
7. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä smallbee.co.uk
Dear Julian Pegg,
Thank you so much for your kind feedback!
We’re glad to hear that the return process was smooth and that Jessica was able to assist you effectively. It’s great to know you’re happy with the 40-inch fireplace – we agree, it’s a fantastic choice!
If there’s anything else we can help with in the future, please don’t hesitate to reach out. Enjoy your new fireplace!
Best Regards,
Smallbee
Fantastic product looks amazing top…
Fantastic product looks amazing top quality at a great price top notch company
21. huhtikuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Dennis Standell,
Thank you so much for your amazing feedback!
We’re thrilled to hear that you’re happy with the product and had such a positive experience with us. Your kind words mean a lot to the whole team.
If you ever need anything in the future, we’ll be here for you.
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Stuart Gallimore,
Thank you so much for your kind words!
We're delighted to hear that you're happy with the fast delivery and love the product. It means a lot to us!
If you need anything in the future, we're always here to help.
Best Regards,
Smallbee
Bargain
Quick delivery . Bargain . Looks great in media wall . Very happy
12. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä smallbee.co.uk
Dear Donna Ellison,
Thank you for the lovely feedback!
We’re so glad to hear you’re happy with your purchase and that it looks great in your media wall. It’s always wonderful to know our products are adding style and value to our customers' homes.
If you ever need anything else, feel free to reach out!
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear William Joseph,
Thank you for your feedback!
We're so glad to hear the fire has been fitted and looks great. We hope it brings warmth and style to your space for years to come.
If you ever need any help, feel free to get in touch!
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear Helen Bradley,
Thank you for the lovely feedback!
We’re so happy to hear you’re loving your new fire and pleased with the fast delivery. Your satisfaction means a lot to us!
If there’s anything we can help with in the future, just let us know.
Best Regards,
Smallbee
Fantastic service and fast delivery.The…
Fantastic service and fast delivery.The fire is fab can’t wait to have it installed and amazing value for money.Its now installed and looks amazing.
30. maaliskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Mrs Dee,
We’re thrilled to hear you’re happy with our service and fast delivery. It’s great to know you love the fire — we hope the installation goes smoothly and that you enjoy it for many years to come. If you need anything in the future, feel free to reach out.
Best Regards,
Smallbee
Vastaus yritykseltä smallbee.co.uk
Dear HarshdeepKaur,
Thank you so much for your kind feedback!
We're glad to hear that you’re happy with the colouring and the warmth it provides. If there's anything else we can help you with, feel free to let us know!
Best Regards,
Smallbee
Ordered my new fire which was very…
Ordered my new fire which was very straight forward, super quick delivery. The fire is now installed and looks fantastic.
27. maaliskuuta 2025
Vastaus yritykseltä smallbee.co.uk
Dear Mark Saunders,
Thank you so much for your wonderful review!
We're delighted to hear that the ordering process was smooth, delivery was quick, and that your new fire looks fantastic now it’s installed. If you ever need any assistance in the future, we’re always here to help. Enjoy your new fire!
Best Regards,
Smallbee
Product looks great and the fan heater…
Product looks great and the fan heater also works better than I expected.
20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä smallbee.co.uk
Dear Rus,
Thank you so much for your great feedback!
We're thrilled to hear that you're happy with the look of the product and that the fan heater exceeded your expectations. If you need any help or have any questions in the future, feel free to reach out!
Best Regards,
Smallbee
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