Slater Byrne Recoveries Arvostelua 

Happy with the service provided by Michelle and the team. We were able to receive the outstanding debt through some turbulent periods. Very grateful for your help.

My funds recovery took a very long time (around 3 years) and over that time we had a number of different people working on our case. All the staff were great and stuck with me until the end. They listened to my input and we worked together to make decisions on the case. Very happy to have the debt finally cleared.

We have spent in excess of $60,000 with Slater Byrne since engaging them in July 2025, and our experience has been deeply disappointing.

While the recovery results have fallen well below our expectations, I could have accepted that to some extent given the nature of commercial debt recovery. What has ultimately left the greatest disappointment has been the level of service, communication and accountability throughout the engagement.

During this time, we were passed between five different account managers. We did have a brief period working with David Luciani, who was by far the best account manager I have dealt with during my time working with debt collection agencies. He was proactive, knowledgeable, communicative and genuinely worked with us to progress matters.

After David's departure, there was a period of approximately three weeks where we heard nothing from Slater Byrne. We were not advised that he had left, provided with a new point of contact, or given any explanation for the lack of communication or movement on our matters. I ultimately only became aware of his departure after contacting David directly on the personal number he had kindly provided.

Once we were eventually reassigned, the service changed considerably. Our new account manager appeared to have been placed into the role with limited experience and support. The approach to our matters also changed drastically. There appeared to be significantly less proactive recovery activity, and increasingly the proposed solution seemed to be referring matters to Slater Byrne's associated lawyers at additional cost, with us effectively paying a premium for instructions to be passed on.

This left us questioning the value provided, particularly when we achieved better outcomes directly on a number of matters at a fraction of the cost.

Communication has also been frustratingly inconsistent. By contrast, communication appears remarkably prompt when it comes to issuing invoices for recovery commissions or following up payment of Slater Byrne's own invoices. That disparity has been difficult to overlook.

We have also previously had issues with Slater Byrne's ability to accurately track and reconcile payments. On occasions where credits were accepted or applied, the account became a confusing and disorganised mess, with it becoming unclear what had been paid, credited or remained outstanding. This ultimately required our own accountant to step in and reconcile the position for them. For a firm handling substantial volumes of commercial debt recovery work, this level of financial administration was disappointing.

The most concerning issue arose during a recent review of our files. We discovered that we had provided instructions in March 2026 for a Statement of Claim to be issued and had paid Slater Byrne's invoice in full to facilitate that work. We later discovered that the work had not been completed and, based on our review, the matter had not been touched following those instructions.

I requested a full refund on 1 September 2026. Two weeks later, the issue remains unresolved. A credit was initially proposed rather than the refund requested, while my emails seeking clarification and resolution received little to no acknowledgement. At the same time, we continued receiving requests regarding payment of invoices on other matters.

After spending more than $60,000 with a service provider, I would expect substantially better communication, accountability and client management, particularly when something has clearly gone wrong.

I have made our position very clear and the lack of meaningful acknowledgement or progress, whether by phone or email, has again been extremely disappointing.

Based on our experience, I would not recommend Slater Byrne to businesses looking for commercial debt recovery services. We have since found that smaller firms can provide considerably more attentive service, clearer communication and a more hands-on approach while actively working towards better outcomes.

Liam from Slater Byrne was very professional from start to finish and very quick to respond to any queries that arose. I was dealing with very difficult debtors and Liam handled the case with patience and resolved everything to my satisfaction.I think if anyone else was handling this debt they would have walked away from the problem.I honestly would not have a problem recommending Liam to anyone. Thanks Liam for all your help in finalising this case. Sean G

I had an excellent experience working with Michelle and the team at Slater Byrne Recoveries. Michelle was professional, responsive and kept me informed throughout the entire recovery process. She took the time to understand the circumstances, communicated clearly and handled the matter efficiently from beginning to end.

Most importantly, the outstanding debt was successfully recovered. I would have no hesitation recommending Michelle and Slater Byrne Recoveries to any business seeking a reliable, knowledgeable and effective debt recovery service.

1 STAR - DO NOT USE SLATER BYRNE RECOVERIES - MISLEADING & NEGLIGENT

I hired Slater Byrne Recoveries for Case 152552 on a No Win No Fee basis. Terminated after 23 days due to serious misconduct.

WHAT THEY DID WRONG:

1. FALSE LOD CLAIM: On 04-May-2026 Michelle Millar emailed me stating "We have already sent a letter of demand" on 16 April 2026. I requested copy + proof of service by 5PM 5 May 2026. They failed to provide any proof. The LOD was never sent. They lied in writing.

2. IGNORED WRITTEN ADMISSION: My debtor admitted in writing to Courier Please that goods were received. POD signed at debtor's address. Despite this, Michelle demanded "photo of delivery" and claimed signature didn't match. Legally, admission overrides signature disputes. They refused to act on strongest evidence possible.

3. BREACHED NO WIN NO FEE: After 23 days of inaction, Michelle asked "Would you like me to send you a quote" to proceed with legal action. The retainer was No Win No Fee. Demanding upfront payment is breach of contract.

4. OBSTRUCTION: I provided DHL PODs showing debtor's signature pattern. They ignored it. They sided with debtor who had already admitted receipt.

RESULT: I terminated immediately on 6 May 2026. Formal complaints lodged with Legal Services Commissioner Victoria and ACCC for misleading conduct and false statements.

I am now filing VCAT myself with the written admission they ignored.

AVOID: If you have written admission + POD + GPS proof and they still refuse to act, what exactly do they do? They lied about sending LOD,

The deal is off. Zero stars if I could.

Case Ref: 152552
Date Hired: ~14 April 2026
Date Terminated: 6 May 2026

Easy to work with. Debt recovered quickly. Very professional service. Would highly recommend to anyone!

After trying unsuccessfully for 8 months to recover my debt, I decided to use the professionals. Within 3 weeks the debt was paid in full. Amazing work guys. Thank you

Slater Byrne have been great to deal with. Their communication was excellent throughout the entire process, and they made recovering my money very easy. Highly recommend their services.

As a business owner of 24 years, chasing unpaid invoices is one of the most frustrating and time-consuming parts of running a business. It can be incredibly stressful and time-consuming. Over the years I had tried everything — reminders, phone calls, emails, and being patient — but unfortunately some clients simply avoid payment.

That’s when I turned to Slater Byrne Recoveries, and I’m so glad I did.

From the very first interaction their team was professional, knowledgeable and and incredibly effective.. They took the time to explain the process, handled everything with confidence, and most importantly they achieved results. Debts that I had almost given up on were successfully recovered.

What impressed me most was how easy they made the whole process. Once the matter was handed over to them, the stress was lifted from my shoulders. Their communication was excellent and they kept me informed every step of the way.

Because of the positive experience I had previously, I have recently engaged Slater Byrne Recoveries again to assist with another outstanding debt. That alone says everything about the trust and confidence I have in their service.

If you are a business owner struggling with overdue accounts, I highly recommend speaking with Slater Byrne Recoveries. They are professional, persistent, and truly know how to get results.

Thank you to the team for the outstanding work you do and for supporting small businesses like mine.

Shaun from Slater Byrne has provided us with excellent service, we've gone on to recommend him to multiple clients since. No one wants to be in a situation were they need debt collection but knowing you have someone like Shaun working with you makes the situation better. Highly recommend!

Great company to work with. Very professional with great communisation. Keep me up to date with information and provide all options available. Could not recommend any higher, I’ve already recommended them to others.

We’ve had a fantastic experience with Slater Byrne Recoveries. Their team is easy to deal with, quick to respond, and genuinely great at what they do. They’ve made what can often be an uncomfortable process feel straightforward and well managed, and the results have been outstanding. We really value their support and wouldn’t hesitate to recommend them.

Great and professional service. I would recoment friends to use

Spammers. I get emails saying " we miss working with you etc " I`ve never had any dealings with thm in the past. Just spammers, avoid.

Slater Byrne were so professional and efficient with their debt recovery process. They were not only about to initiate contact from the debtor (which I had been unsuccessful with), but set them up on a payment plan and retrieved the outstanding amount. They were prompt with follow ups and keeping me in the loop.

After being ghosted by the debtor, I was referred to Slater Byrne by a friend, and the debt has finally been recovered! Amazing experience communicating with the team, everything was handled professionally. Special thanks to Shaun for handling my case, Shaun provided detailed feedback while establishing contact with the debtor and arranging the payments. Highly recommend

UPDATE: Your response is completely inaccurate. The debtor responded with significant untruths for which I had signed documents and contracts from the debtor *proving* they were untrue. All of these documents were provided to Sandra along with a very detailed explanation and exhibits. She chose not to respond to the debtor with this information.

I also gave her very clear directions, asking that my response be sent to the debtor. Sandra chose instead to ghost me. There was no advocacy for me at all.

Also, Liam and I had a very detailed discussion about the commission. The unpaid contract was a few months old. Liam and I discussed that fact and what the commission would be, which was not 15%. Slater Byrn charged me the 15%, and Liam and Sandra refused to acknowledge our agreement or to discuss it.
_____________

My experience is that they were not interested in recovery. They were only interested in referring to an attorney. I had signed contracts and extensive proof (in writing) of many significant lies from the debtor. Slater-Byrne refused to use them or discuss further action and ghosted me. They also did not abide by the fee agreement that was agreed upon between Liam and me. Since they ignored my requests to schedule a meeting to discuss these matters, it was impossible to resolve. They were happy to meet and discuss getting my business, but once they got it, they lost interest.

Just want to say a huge thankyou to Sandra and David for all their help, support and hard work. You guys are amazing and we will be highly recommending Slater Byrne Recoveries to anyone who needs assistant like we did. You have been so easy to deal with, very informative and kept us updated every step of the way. Thankyou Again