Every single item that I got, mind you I ordered several, was extremely cheap materials and poor stitching. This is actually worse than SHEIN quality clothing- by a landslide! Also to return anything,... Näytä lisää
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Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
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ZERO STARS!! What an absolute scam! They’re basically a third-party website with NO control over anything you order through them. Once you’ve paid, good luck getting any real help or accountabi... Näytä lisää
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Questo è un sito truffa articoli di qualità più che scadente hanno inviato articoli errati nn solo x il colore ma anche il modello completamente diverso.Anziche rimborsare e restituire l'articolo prop... Näytä lisää
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First time ordering from Sister Party and wish I had read the review before doing so. Appears that they mock up outfits and then AI or photoshop them to improve appeal, once enough orders have been... Näytä lisää
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Welcome to SisterParty, where fashion meets fun! We are your go-to brand for all things trendy and fabulous.
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356 arvostelua
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Still waiting on my package ordered over a month!
I came on here to read about other peoples experiences with this company. I was starting to feel scammed. I placed my order on 11/2 today is 12/10 and still nothing! The tracking is a joke it’s been in transit to me for like 2 weeks now! I sent emails the reply was not even addressing my concern. They had the nerve to reply with a survey on how satisfied I am. I really want my outfit for a trip I have planned 12/29 and I’m just annoyed!
Order Number(SP00203080)
31. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear Shaki,
We are truly sorry for the inconvenience and frustration you have experienced. This is not the level of service we strive to provide.
We sincerely apologize for the delay in your package. Our team is currently looking into this issue to find out what has gone wrong. To help us resolve this more quickly, could you please provide your order information?
Regarding the unhelpful email response, we take customer feedback seriously and will forward your review to the corresponding personnel to verify and make progress.
We understand how important it is for you to receive your outfit in time for your trip on 12/29. Once again, we are sorry for the trouble, and we look forward to hearing from you with your order details.
Best regards,
Sisterparty Team
complaint@sisterparty.com
Buenas noches necesito saber cuando…
Buenas noches necesito saber cuando llega mi pedido por qué dice que en tránsito pero no ha llegado y si no la devolución de mi dinero muchas gracias YH24112700146SZ ese es el número de la orden y mi correo electrónico
3. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Hola,
Una vez que el almacén envía un paquete, el tiempo total de espera por parte del cliente suele ser de entre 1 y 3 semanas. Por lo tanto, le recomendamos que se comunique con nuestro equipo de soporte para obtener una actualización o que espere pacientemente un rato para recibir el paquete.
Para su comodidad, hemos utilizado complaint@sisterparty.com para enviarle un correo electrónico para hacer un seguimiento de este asunto. Revise su bandeja de entrada. Si tiene alguna pregunta de seguimiento, no dude en comunicarse con nosotros a la siguiente dirección. Estamos aquí para ayudar.
Atentamente,
Equipo de Sisterparty
complaint@sisterparty.com
I ordered Nov 10th
I ordered Nov 10th. No update but I've been charged.
Is there a way to get a true status?
Thank you
10. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Hello
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Sisterparty Team
complaint@sisterparty.com
I ordered a necklace about a month ago…
I ordered a necklace about a month ago on 11/1 to wear it this weekend 11/30 to a party. Unfortunately I won't be getting it on time it still says in transit and I can't even track my order because the info is not available. This will be last time I order from the site. Seeing others reviews it seems to be an ongoing issue with this site. Don't recommend
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear Barbara Cueto,
We are truly sorry for the inconvenience and disappointment this has caused you. We understand your frustration, especially considering the special occasion for which you ordered the necklace.
We want to assure you that we take your concerns seriously. Our records indicate that your order is currently in transit. You can log into your account to check your order status or contact our customer service department to track your order. They will be able to provide you with more specific information about your order and explore possible solutions.
We value your feedback and are committed to making this right. Please give us an opportunity to address your concerns and restore your confidence in our service.
Best regards,
Sisterparty Team
complaint@sisterparty.com
I ordered a t-shirt a month ago for my…
I ordered a t-shirt a month ago for my friend who has cancer. The item STILL did not ship!! What exactly is taking so long? I emailed them and the response was to be patient. Really? If it hasn’t shipped yet when will the item be received? Never??? Worst company ever. Do not order from them!
2. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Hello,
We are deeply sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first. Then feel free to contact our customer service team at the address provided below to inquire about its shipping time.
BTW, could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Sisterparty Team
complaint@sisterparty.com
"In Transit" for 74 Days & Counting....
I placed an order on 9/6/24 and still haven't received it. It's been "in transit" for 74 days. Tracking shows it has been back and forth between two different post offices FIVE times. Ridiculous amount of time for shipping.
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear Kim,
We are truly sorry for this unacceptable situation. You haven't received your order placed on 9/6/24 even after 74 days of being "in transit" with the USPS's strange back-and-forth movement between two depots five times, which is completely unacceptable.
We have responded to your email to our customer complaint team, aiming to offer a suitable solution to rectify the situation. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Sisterparty Team
complaint@sisterparty.com
I never received my order
I never received my order. The company keeps telling me it’s in transit and it’s been over a month. They won’t give me a refund cause I have no product to return.
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear Stacy,
We extend our sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress.
Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen circumstances involving logistics and customs clearance, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
Upon inspection, we found that your order was being received by the USPS. Once they receive the parcel, they will offer more updates and an ETA on their official tracking website: https://tools.usps.com/go/TrackConfirmAction_input.
We appreciate your patience and understanding regarding this matter. If you have any further questions after receiving the products, please don't hesitate to get in touch with us at the address below. We are always here to help.
Best regards,
Sisterparty Team
complaint@sisterparty.com
Ich liebe die kleidung von sisterparty
Ich liebe die kleidung von sisterparty, ich bestelle dort sehr regelmäßig. Die Qualität der kleidung sieht in echt genauso wie auf den bildern. Hätte am liebsten das gesamte Sortiment 🫠
1. joulukuuta 2023
Oma-aloitteinen arvostelu
I ordered my dress over a month ago
I ordered my dress over a month ago, it still hasnt come yet. I’m extremely upset. I was told it was shipped but haven’t received any update since then. I need my package by this next Saturday. Where is my package?
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Sisterparty Team
complaint@sisterparty.com
They didn’t send items in my order and…
They didn’t send items in my order and didn’t refund, they don’t respond to emails and make cheap copies of other brands clothing. Misleading AVOID THIS SCAM
6. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear Mali,
Please accept our sincere apology for any frustration you might experience.
Firstly, we would like to clarify that our support team has replied to your emails within 24 hours but you seem to not receive the responses. Please refer to the screenshots we just sent you to verify. Perhaps they had gone into your spam folder so you didn't see them. We encourage you to change to complaint@sisterparty.com to sort it out since you didn't receive a response from our support team within 24 hours.
Regarding the "They didn’t send items in my order and didn’t refund", we would like to clarify that we did email you to inform you that the dress was out of stock. We asked whether you wanted a replacement or a refund but did not receive a reply (In such a case, we couldn't modify the order at will). Since you want a refund of it, we have canceled it and issued a refund. You should receive the money in 1 to 5 business days.
As for the quality of the products, we apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
Sisterparty Team
complaint@sisterparty.com
I cannot review the actual product…
I cannot review the actual product because I have not received. A month and 1 day ago I received an email saying it was shipped. Apparently it is coming on the Mayflower.
5. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear Dana,
We sincerely apologize for the inconvenience and disappointment this has caused you. It is unacceptable that you have not received the product yet even though it was shipped a month and a day ago.
We take full responsibility for this delay. To resolve this issue promptly, could you please provide your order number? This will enable us to track your package and take immediate action to ensure you receive your product as soon as possible.
Once again, we are deeply sorry for the trouble and look forward to your response.
Best regards.
Sisterparty Team
complaint@sisterparty.com
Terrible Quality, Delayed Shipping, and No Customer Support - Total Scam
I ordered this red dress for my homecoming, and it’s been a complete disaster from start to finish. The website said shipping would take around 20 days, but it ended up taking two full months. I was supposed to wear this in September for homecoming, but it arrived in November, right in the middle of winter – far too late for the event.
When it finally showed up, I was shocked at the quality. This dress is thin, see-through, and looks like lingerie. It’s not at all the high-quality item they advertised, especially for the price I paid. I can’t wear it anywhere without feeling completely exposed, and it’s definitely not worth what they charged.
To make matters worse, I’ve tried reaching out to their customer service, but they never respond to my emails. This feels like a total scam – I want my money back, but they’re ignoring my attempts to contact them. Save yourself the trouble and don’t waste your money on this company.
20. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear customer,
We are extremely sorry for the awful experience you've had with us. This is far from the standard of service we aim to provide.
Regarding your order, could you please share the order number with us on the Trustpilot background? We want to look into this matter immediately and find a solution for you. Alternatively, you can also email us at the address below.
We understand your frustration about the delayed shipping, the poor quality of the dress, and the lack of customer support. We will do everything we can to rectify the situation.
Once again, we sincerely apologize for the inconvenience.
Sisterparty Team
complaint@sisterparty.com
Great customer service very responsive
Great customer service very responsive
26. lokakuuta 2024
Oma-aloitteinen arvostelu
I've been Scammed!! Need my full refund
Can you contact me here please. I was scammed by you after I placed an order on October 22, 2024. Delivery of my 31 items was suppose to be between October 23-25, 2024!! This is a SCAM!! If I don't hear from you and I don't get my full refund in the amount of $57.94, I need to contact the Fraud and the Dispute Dept. I have a Dispute #.
22. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Hello,
We understand your anxiety about getting the order as soon as possible. We suggest you contact our customer service team and offer your order details, including the order number and addressee, and the email address associated with your order to inquire about it. Because we searched your name and there was no order under the name "Colette Aline".
We can be contacted at the address provided.
Best regards,
Sisterparty Team
complaint@sisterparty.com
SCAM
I ordered for the first time from sister party. The dress looks nothing like the pictures. This is a complete scam in getting peoples hard worked money it’s beyond cheap material! And a knock off from the picture.
30. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Hello Brodie,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@sisterparty.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Sisterparty Team
complaint@sisterparty.com
Dónde está mi pedido
Acabo de realizar un pedido, se a cobrado y no puedo ver el seguimiento del pedido y tampoco me a llegado un correo de confirmación ni nada, solo sé que se a cobrado si pudieran darme el número de seguimiento para ver que todo está bien
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Hola,
Le pedimos disculpas por cualquier inconveniente que esto le haya ocasionado.
Intentamos identificar el ID de su pedido a través de su nombre de usuario aquí para investigar y solucionar el problema, pero no pudimos. Por lo tanto, ¿podría proporcionarnos los detalles de su pedido, como el número de pedido y la dirección de correo electrónico utilizada para la compra? ¿O podemos solicitarle que nos envíe un correo electrónico a la dirección que se indica a continuación? Esto nos ayudará a localizar su pedido específico e iniciar los pasos necesarios para resolver este problema.
Gracias de antemano.
Sisterparty Team
complaint@sisterparty.com
DON’T TRUST THEIR REPLIES
I ordered a set for Halloween on AUGUST 25th! August!! That was almost two months ago and should be plenty of time to come in before Halloween. After taking a month to even ship the item, I reached out to the company who assured me this was normal with pre-order items. What’s absolutely not normal is that they suddenly “shipped it” on September 25th, and it has taken almost a month with no updates for weeks! The “shipping company” looks very illegitimate and I have never seen this company despite ordering from overseas often. After not having any update for a full week on the “tracking info” I did my research and found the shipping company is fraudulent as well! Horrible people who can “work here” and respond to these reviews knowing they are frauds and scammers. DO NOT BUY OR TRUST THEIR RESPONSES.
20. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear Claire Johnson,
We deeply regret the unacceptable delay and lack of communication you experienced with your Halloween order. Our sincerest apologies for this inconvenience.
Please rest assured, despite the delays and concerns about the shipping partner, we are a fully legitimate company. The current situation is a result of unexpected customs inspection and logistics challenges that stretched our capacities. We're taking swift actions to rectify these issues.
We understand your frustration and appreciate your patience. Thank you for your understanding during this challenging period. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Sisterparty Team
complaint@sisterparty.com
My shipment never came
My shipment never came. I told the company and they said they cannot give me a refund. It wasn’t even my fault. The shipment never came. It’s ridiculous. Don’t order from this company! It’s been over a month to get one item and it comes from China.
8. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear Athena Jensen,
Thank you for sharing your feedback; we’re truly sorry to hear about the frustration and inconvenience you’ve experienced with the delayed shipment and subsequent communication around your refund request.
Regarding your request for a refund while your order is still in transit, we acknowledge the inconvenience you're facing. However, we must clarify that our standard policy does not permit refunds for orders that are still in the shipping process. This policy is in place due to the logistical complexities involved once an order leaves our facility.
We want to reassure you that we absolutely do not view the situation as being your fault. We regret giving off any impression that suggested otherwise. Our intent was to explain the standard procedure concerning in-transit shipments.
Your order is now in the process of reception by the USPS. Once they receive it, they will take over the delivery and deliver your order soon. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Sisterparty Team
complaint@sisterparty.com
Purchase a dress for my grand daughter
Purchase a dress for my grand daughter. The dress is for a special occasion. This company provides no confirmation regarding delivery or respond to emails.
Current status will most likely have to find another dress.
The dress was ordered on Sept 19th, just noticed it’s a preorder this is a scam and the company should provide disclosure on delivery.
19. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Dear Nicky,
Upon inspection, we found that the item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
Regarding the response, I checked the email chain between you and support@sisterparty.com and found that the CSR responded to your emails within only a few hours. Perhaps it had gone your spam folder so you didn't see it. But rest assured, you can always reach out to the provided address below and we are always here to help.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Sissterparty Team
complaint@sisterparty.com
I ordered an outfit for a music…
I ordered an outfit for a music festival on August 19th and it’s now September 23rd and it hasn’t even shipped yet. The music festival is in a week and I’m thinking I won’t get it in time. The website says it will ship in 7-20 business days and we’re now at 30 business days.
23. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sisterparty
Hi
Upon inspection, we found that the item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Sissterparty Team
complaint@sisterparty.com
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