Simrad Yachting Arvostelua 

I tried multiple times to get the rebate for my Simrad Cruise 7. I even talked to a woman who took my information!!and still you owe me $75!! I’m very disappointed.
Address is 48 Pasadena
Williamsville, ny
14221
Update!!!! Within 15 minutes of my post on trust pilot Missy from simrad emailed me and told me she will fix the rebate problem. And SHE DID!!! I’m going to have to wait up to 10 weeks for the rebate which is fine but she got me approved! So kudos to simrad and still shame on the company that runs the rebate program for simrad.

Replaced Older Garmin with Simrad GO7...
Unit works but not as user friendly as Garmin.

Also No Tech support phone number...

Necessary Operator Manual is on-line only...no paper copy. Who carries their computer onto the boat??

I ordered 2 units and applied for the rebates, after a month later they were declined with no explanation or email or any notification. So I called them and after an hour holding they approved the rebates "Oh we must have made a mistake with the serial number, its approved now." Now it's over 3 months and status of both are in status "Processing" Come on guys I thought you would be better than this.

Amazing gps. Love it and great deal as well. Thanks

Broke my transducer mount

Ordered on Monday had it Wednesday perfect fit and fast and friendly service.

I would love to write you a positive review however when I called customer service to check on one of my orders I was on with one representative for about 30 minutes when he finally gave me a different number to call. When I called that number I spoke with a very nice lady who apologized for my delayed shipping, she said she would upgrade my shipping to overnight and said she would call the warehouse, find out why my order was delayed and call me right back. She never called back. On the first call I was given a case # of CA10625207.

Thank you,
Kevin

Order was received as ordered in a timely manor. Easy to shop on the website.

Updated-reached out twice via web form with no responses on my order. No email confirmation when I first ordered that showed order details only an email that it shipped and base cost not full invoice. After 2 weeks found their system suggested the wrong city for my address which is why my order is bouncing around Fl. Finally found a number to call by calling Simrad Tech support. Had to re-order and place a cancel on my other order. 2nd order I got the confirmation email showing the right address and full order details not sure why I did not get this the first time. I also wish I could use UPS over FEDEX for shipping.

Unfortunately the Simrad transducer I ordered has not been delivered. Attempts to find out from Fedex or Simrad have failed to provide what is wrong and when it will be delivered. Currently it shows as duplicate tracking number. Status on both show it has been delivered. I asked for a second be one be shipped/. Now I want my money back but I am told it will be refunded when I ship it back. Assuming it ever gets here. I am not going to have to dispute the Visa charge. This was all such poor customer service and support. I have been treated as if I am at fault.

Do not order from simrad use local dealer it will get there sooner and you won’t get the run a round! update after doing this review simrad shipped me another one overnight !

The part we ordered was a mounting kit for a head unit. The listing depicts all the parts we needed including the gasket, studs and nuts. The kit isnt a kit and only includes the gasket now. We were told the picture is an error and the studs are no longer available. Very disappointing, took 8 days to get in for a service job. waste of time and money.

Excellent service. Fast response

I got the part I wanted. Given the simplicity and manufacturing costs, the part was quite expensive. I was only able to find the part by talking with your customer support, which was helpful in this regard.

Still waiting for shipment. If I knew it was sent snailmail, I would have ordered my sun cover somewhere else. Got a tracking number, but it doesn’t show up where shipment is on FedEx. Just that it was picked up 6 days ago.

I needed a new autopilot for my husband's sailboat. He had a new one that stopped working when he was solo sailing across from Washington to Hawaii. I bought a more expensive one and will be taking it with me to Hawaii. Keeping my fingers crossed as the failure of the TD22 cost him about 4 days.

I purchased a mounting bracket online, for the transducer on my boat. Even during these times, where orders take much longer to get to their destinations, regardless if its online or retail purchases, I must commend Simrad Yachting for the quick delivery of the mounting bracket. It came with an entire assembly, excellent.

Extremely satisfied after your sales representative responded to my concerns immediately. His knowledge, experience and troubleshooting found the issues as soon as he started setting up my system. My thanks to Simrad for your GREAT customer service.

Bought this to to replace a old Garmin unit, new Garmins being expensive. The Simrad Cruise 7 is no Garmin, that's for sure.
1) Depth and Water temp didn't work at first. Seated and reseated cables. No help. After a day or two they started working??? When will they go out again?
2) Difficult to read in direct sun.
3) Confusing power on/off key sequence.
4) Base chart that comes with unit is junk. Garmin came with a good one. Had to buy a Navionics chart for more money. And still, waypoints are too small, depth numbers very hard to read. Boat's previous track is way too bold.
5) Water temp reads 2 degrees high (there is an adjustment to compensate for this).

You pay for what you get.

The purchase experience was fine, smooth and easy to navigate. I just wish shipping as was easy. After 2week I still have gotten my part yet