Simpler Law Arvostelua 

Cannot recommend, wanted a simple 2 person will, the basic will writing service seems to be a route to get you on the phone and upsell you other expensive products. We were advised to put our house in a trust at well over £1000, despite being middle aged and we may need the asset capital for unknown events, and even though I expressed concerns, the salesperson, they are not solicitors, got a bit insistent rather than saying think about it, and I felt under pressure. It was not easy to cancel despite several emails which went unanswered, in the end I had to do a credit card claim back to have my money refunded, just go to a real solicitor for genuine advice.

Response to their reply:
Just to be clear I felt pressured and the 'consultant' came across as very pushy, at no point were we asked what we wanted to achieve, which was a simple will. It was deliberately upsold that we needed additional services.
The position that they needed to speak with us both to cancel is at best legally dubious, and just seems like a way to frustrate cancelling, hence I was able to achieve a refund via a credit card charge back. They were contacted multiple times by email and I had no response.
Avoid!

I was a bit shocked and surprised when halfway through the conversation the Lady mentioned about the extra Fees to set up a trust. £1,789 it actually threw me for a minute. I wasn’t expecting that. I just wanted a Will so my 3 Children knew what was what. I was totally confused at first. I thought she said £179 but my wife jumped in and said no it was the higher price. I honestly believe it was and is a bit steep. I lost all trust in the process but carried on with the lady to just do the standard Will. If I knew that this was going to be a shakedown I would’ve cancelled the whole thing and asked for my money back. I couldn’t or wouldn’t recommend this Company to anyone for their underhanded way it was just slipped in.

Shane was very helpful, he advised us each step of the way which gave us great confidence in our interview.

I was treated professionally and very humanely as I was about to make serious and vital decisions on my life and loved ones.Your staff member was calm and really helpful. Your other staff members I have talk to earlier were equally helpful and very professional.

Everything was clearly discussed and understood without the need to repeat and waste time. Actions were agreed and delivery timeframes provided. Professional service and interactions throughout.

Information explained very clearly

Phil was very proffecional and answered all my questions.i encurage everyone stop putting it off sort yours out asap

Great service from Simple Law, Rhiannon was very helpful and responsive.

Every thing was explained very well and easy to understand every question I asked was explained to me in a very understandable way.
There were some things I didn’t even think would come in to writing a will from a lawful point of view. Thank you for being so understanding.I learned from the experience thank you Paul.

Completely first class service from start to finish.
Would highly recommend this company to set up a will and P.O.A to anyone needing to do so.
The customer service was excellent and very friendly. I ask a lot of questions and Tricia M at Simpler Law was able to answer all that I needed to know. All was explained in a straight forward understandable way and there was no pressure sale either.
Thank you.

This service was completely 5 * from the beginning to end.
Everybody that i have spoken with have been completely helpful ( and I do ask a lot of questions ) and very knowledgeable in the setting up of my will and power of attorney details.
Would highly recommend Simpler Law to anyone needing to make a will and P.O.A.

I spoke to a lovely lady Danielle who made me feel relaxed and comfortable before we started to complete my Will. Danielle was professional, helpful and explained everything as we went through the documents, checking I was happy with it before moving onto the next part. I would definately recommend Simpler Law to anyone who wants or is thinking about sorting out their Will, this can be a daunting thing to do for some people, but Danielle and all the staff at Simpler Law will help you every step of the way

Hi John was very helpful and gave clear answers when answering my my questions. He was polite, courteous and professional.

Shane was really helpful and answered all our questions perfectly. Very professional and easy to talk to. Thank you.

Shane was very helpful and informative. No hard sell.

Shane was particularly helpful, friendly and empathetic to my situation. He is an asset to your business and at this point I would recommend to others.

I found everything was explained clearly and wasn’t rushed, time was taken to make sure that I had the right products. Thank you so much

Helpful. Understanding. Caring. Patient. Explained things. Excellent.

Gavin was great, he was patient and gave all relevant information. Made me feel at ease.

Ten months after instructing Simpler Law, paying hundreds of pounds l have no will. The draft they sent was incorrect and they have not corrected nor are they able to clarify what inclusion thet have written are. There complaints procedure haa not been shared aa requested. They do not fall under the ombuseman and are not members of The will writers society. Next stop trading standards do not use them