I sent Silverstone Karting a long and complicated email regarding multiple bookings myself and my son had made for the next 2 months. I was unsure who we'd booked in, who had completed waivers... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have used the service s couple of times leading upto the big day. F1 ...Always get a reply in a good acceptable manner and with the right answer for my particular question. I wish all customer serv... Näytä lisää
Yritys on vastannut
We can’t wait for our Experience day! Everything leading up to it has been great- the website is easy to use, the booking process ran smoothly. Eryn was especially helpful when we had an issue with ou... Näytä lisää
Yritys on vastannut
When you intend not to give any support or alternatives to the cancelled kart session you should stop sending these stupid requests for a review. Now you have received 2 times 1 star. If I were you an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Yhteystiedot
JBC Silverstone Circuit, NN12 8TN, Silverstone, Yhdistynyt kuningaskunta
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Erinomainen
1 t. arvostelua
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Understood my issue and dealt with…
Understood my issue and dealt with effectively and in line with my request.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your feedback. We are really pleased to hear that our team understood your issue clearly and were able to resolve it effectively and exactly as you requested. We truly appreciate you taking the time to share your experience.
Explained perfectly
I tried phoning first but the phone was not answered or it just cut off so had to resort to email, I sent my request ref park and ride the reply said it could take up to 48hrs to reply well when I received a reply from Lucy in about 10 mins I was impressed Lucy answered my question but I was still not sure if id got it wright so replied to Lucy straight away and Lucy got straight back and my issue was solved great customer service and thank you Lucy
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear that Lucy was able to reply to your Park and Ride enquiry so quickly and help resolve everything for you. It is great to know her clear explanations and prompt responses made the process easy.
Just to clarify, Silverstone does not operate an incoming phone line, our team is contactable through our social media webchat or via the Get in Touch page on our website. We appreciate your understanding and are glad the email route worked smoothly for you on this occasion.
We will be sure to pass on your thanks to Lucy, she will really appreciate it.
Inclusive and efficient
As a charity we book many visits to Silverstone, the accessibility team are efficient, competent and responsive at all times, they have a huge knowledge of the circuit and can advise on suitable areas for varying disabilities, Silverstone is inclusive and forward thinking with their commitment to allowing everyone to enjoy the experience. We look forward to many years continuing to work with Silverstone for our beneficiaries creating more special days.
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your wonderful review. We are truly grateful for your kind words and for the trust you place in us. It is fantastic to hear that our Accessibility Team have consistently provided efficient, knowledgeable and responsive support for your visits.
We are delighted that our team’s understanding of the circuit and its accessible areas has helped you plan the best experiences for your beneficiaries. Your acknowledgement of our commitment to inclusivity means a great deal to us.
I love the quick response to my…
I love the quick response to my enquiries from the customer service. The answer was also direct and clear.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear that our team responded so quickly to your enquiry and that the information you received was clear and direct. We truly appreciate your kind feedback.
I sent an email to ask about tickets…
I sent an email to ask about tickets for the opening concert. Lucy replied very quickly and answered all my questions clearly.
Excellent customer service
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear that Lucy replied so quickly and was able to answer all your questions clearly about the opening concert. It is great to know you received excellent customer service.
We appreciate you taking the time to share your experience.
fantastic response and help
fantastic response and help , and even pre booked my parking, thank you
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your fantastic review. We are really pleased to hear you received such a great response and that our team were able to help. We are glad everything was sorted smoothly, and we truly appreciate your kind words.
Super efficient and friendly service
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear you received such super‑efficient and friendly service from our team. We truly appreciate you taking the time to share your experience.
Val at Silverstone was fabulous
Val at Silverstone was fabulous. Tickets for the F1 are not cheap so I wanted to make sure I got things right. No question was too much. Couldn’t have asked for more. Thanks Val :-)
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your fantastic review. We are delighted to hear that Val was so helpful throughout your ticket booking. It is great to know she was able to answer all your questions and give you complete peace of mind. We will make sure she sees your lovely comments, they will mean a lot to her.
Thank you again for taking the time to share your experience.
Really Helpful as Always
Just used their submit a request service for a query I had and as always got a quick, clear and helpful reply as usual. Thanks Silverstone!
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your kind review. We are really pleased to hear that you received a quick, clear and helpful response through our request service. It is great to know we have been able to support you consistently.
Thank you again for taking the time to share your experience, we really appreciate it.
I received excellent customer service…
I received excellent customer service from Sam at Silverstone. They were very prompt in their response and extremely helpful and flexible in sorting out my enquiry. Thank you it was very much appreciated.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your wonderful review. We are really pleased to hear that Sam provided such excellent customer service and was prompt, helpful, and flexible in resolving your enquiry. We will be sure to pass on your kind words.
Thank you again for taking the time to share your experience.
Booked 2 tickets for this years F1 GP…
Booked 2 tickets for this years F1 GP and also park and ride to the circuit but wasn’t sure if I had booked the park and ride correctly for 2 people
I sent a message request asking for confirmation I had booked it correctly
Or do I need to alter my booking
After a very short wait back came a response explaining that I had booked correctly
Great Customer Service
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear that our team were able to confirm your Park and Ride booking so quickly and put your mind at ease. It is great to know everything was booked correctly and that you received the reassurance you needed.
We truly appreciate you taking the time to share your experience, and we hope you have an amazing time at this year’s Grand Prix.
Quick answer to my question
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your review. We are really pleased to hear you received a quick answer to your question and that our team were able to help right away. We appreciate you taking the time to share your experience.
Vastaus yritykseltä Silverstone
Thank you for your review. We are delighted to hear that Elliot was brilliant in helping you with your issue. We will be sure to pass on your kind words, he will really appreciate them.
Thank you again for taking the time to share your experience.
Despite courteous communications we…
Despite courteous communications we remain disappointed. Until this season elderly with mobility issues who benefit from attendance allowance and held an access card were allowed access with a wheelchair attendant going free.
This season the rules have changed an attendance allowance is no longer accepted.
After 40 years voluntary service as a Silverstone Marshall an a lifelong motorsport enthusiast it feels like a slap in the face.
After reaching retirement age, you can no longer claim PIPs , you have to claim attendance allowance. This is no longer acceptable at Silverstone.
So 10 out of 10 for promptness in responding to communications , but zero for the end result. Hopefully someone will listen.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for taking the time to share your feedback with us. While we appreciate your kind words about the courtesy and promptness of our communications, we are genuinely sorry that you remain disappointed with the outcome.
This season, we introduced an updated Personal Assistant (PA) ticket scheme to ensure that accessibility support is applied fairly and consistently for all visitors. Under the current criteria, we can offer a complimentary PA ticket for anyone who purchases a standard entry ticket and can demonstrate that they require a companion to attend the event safely and comfortably.
While Attendance Allowance is not one of the accepted documents for automatic approval, we absolutely recognise that many people who reach retirement age transition from PIP to Attendance Allowance, and that this can affect how they access events. For this reason, the scheme also allows alternative evidence, such as a letter from a GP, consultant, or social worker confirming that a companion is essential for you to attend. Many guests in similar situations use this route successfully.
We understand that this change feels like a step backwards compared with previous years, and we are very sorry that it has caused frustration. Your concerns about how this affects long‑standing supporters, especially those with mobility needs, are important, and your feedback has been shared with the teams responsible for reviewing our accessibility policies.
Our intention is never to exclude anyone, but to apply the policy transparently and consistently while still allowing flexibility where genuine need can be demonstrated. We remain committed to providing reasonable adjustments under the Equality Act and continually improving our accessibility offering.
PA Ticket
We applied for the PA ticket and was granted it very quickly with clear instructions. We purchased our tickets, contacted support with our order number and again our request was dealt with so quickly - really looking forward to the event.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your lovely review. We are really pleased to hear that your PA application was approved quickly and that the process felt clear and straightforward. It is great to know our team were able to handle your follow‑up request just as efficiently once you had purchased your tickets.
We really appreciate you taking the time to share your experience, and we are delighted that you are looking forward to the event, we hope you have an amazing time.
On the few occasions I have emailed…
On the few occasions I have emailed with a query, someone has come back to me within a few hours. An excellent service has been provided on each occasion and the person responding is always extremely helpful.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear that every time you have contacted us, you have received a quick reply and helpful support. It means a lot to know our team have consistently provided an excellent service.
We truly appreciate you taking the time to share your experience.
Excellent service
Excellent service , very quick response thank you
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are really pleased to hear you received such excellent service and a very quick response. We truly appreciate you taking the time to share your feedback.
Contacted Silverstone customer services…
Contacted Silverstone customer services with a difficult and sensitive issue. No help whatsoever with response and now left in a really difficult situation.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for taking the time to share your feedback. We are genuinely sorry to hear how difficult this situation has been for you, and that you felt unsupported during your recent contact with our team. We fully appreciate how stressful this must be, especially when dealing with a sensitive issue.
Regarding your ticket options, we wanted to clarify that during checkout all customers are offered the opportunity to add Booking Protection, which is provided by a third‑party and covers a wide range of unexpected circumstances. This protection is optional, and its availability, along with the conditions it covers, is clearly outlined before purchase. When Booking Protection is not selected, tickets are issued under the standard terms and conditions as non‑refundable. We understand that this can be especially difficult in situations that arise unexpectedly, and we are truly sorry for the added upset this may have caused.
Thank you again for taking the time to share your experience.
Excellent service
I just wanted to say a big thank you to Nicky for her wonderful help with my ticket purchase for the Silverstone Grand Prix this summer. She was incredibly helpful from the start, guiding me through the different grandstand options and finding me three perfect tickets. Unfortunately, I was too slow to respond and they sold out. Despite this, Nicky immediately found two other great options and reserved them so I could decide. I was so impressed with how quickly she replied and how willingly she offered solutions.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your wonderful review. We are delighted to hear how helpful Nicky was throughout your ticket purchase. It is great to know she guided you through all the options, found the perfect seats for your group, and continued to support you even after those initial tickets sold out.
Her quick replies and proactive approach in reserving alternative options are exactly the level of service we aim to provide, and your kind words will mean a great deal to her.
Thank you again for taking the time to share your experience. We hope you have an incredible time at the Grand Prix this summer.
Fantastic customer support
Fantastic customer support. Katie helped me with accessible tickets and was so kind & patient.
We got tickets & parking all booked and zero stress.
Thank you Katie, you’re amazing!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your fantastic review. We are delighted to hear that Katie was able to assist you with your accessible tickets and parking, and that her kindness and patience helped make the whole process completely stress‑free. We will be sure to pass on your lovely message, it will mean a lot to her.
We really appreciate you taking the time to share your experience.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.