I sent Silverstone Karting a long and complicated email regarding multiple bookings myself and my son had made for the next 2 months. I was unsure who we'd booked in, who had completed waivers... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I have used the service s couple of times leading upto the big day. F1 ...Always get a reply in a good acceptable manner and with the right answer for my particular question. I wish all customer serv... Näytä lisää
Yritys on vastannut
We can’t wait for our Experience day! Everything leading up to it has been great- the website is easy to use, the booking process ran smoothly. Eryn was especially helpful when we had an issue with ou... Näytä lisää
Yritys on vastannut
When you intend not to give any support or alternatives to the cancelled kart session you should stop sending these stupid requests for a review. Now you have received 2 times 1 star. If I were you an... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Yhteystiedot
JBC Silverstone Circuit, NN12 8TN, Silverstone, Yhdistynyt kuningaskunta
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Erinomainen
1 t. arvostelua
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt response to my enquiry
Prompt response to my enquiry. First class as always.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your kind review. We are delighted to hear that you received a prompt response and that your experience was first class as always. Providing consistent, high‑quality service is exactly what we aim for.
We really appreciate your continued support and feedback.
Very rapid response to my query
Very rapid response to my query. Speedy resolution.
Able to talk to a real person.
Excellent customer service
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your excellent review. We are delighted to hear that you received such a rapid response and that your query was resolved quickly. Receiving clear, helpful support is something we pride ourselves on.
We really appreciate your kind words about our customer service.
Booking help
I sent Silverstone Karting a long and complicated email regarding multiple bookings myself and my son had made for the next 2 months.
I was unsure who we'd booked in, who had completed waivers, times and dates, and as two of us had made bookings it was difficult to tie everything up.
Eryn from Kart Silverstone responded faster than I expected and confirmed all booking and waivers/dates were correct.
Great customer support thank you.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your detailed review. We are really pleased to hear that Eryn was able to step in and help untangle your bookings, we completely understand how things can get a bit complicated when multiple bookings and waivers are involved.
It is great to know she was able to respond quickly and provide clear confirmation, giving you peace of mind that everything is in order for the coming months.
We truly appreciate your kind words about our customer support, and we hope you and your son have a fantastic time at Kart Silverstone
Great experience
Great experience. Help team quickly responded to my requests and provided me with all the information I required.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your kind review. We are delighted to hear that you had a great experience and that our Customer Service Team were able to respond quickly and provide all the information you needed. Delivering clear and efficient support is exactly what we aim for.
If you need anything further, we are always here to help.
Excellent customer service and great…
Excellent customer service and great support 100% don’t know the exact date but I’ve marked it as April either way 100 percent
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your fantastic review. We are delighted to hear that you received excellent customer service and great support from our team. Providing a positive and reliable experience is exactly what we aim for, so it is wonderful to know we met your expectations.
Ive contacted Silverstone a number of…
Ive contacted Silverstone a number of times asking for information about th F1 weekend. They have not been able to provide any anwers and cant seem to answer direct question
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your feedback. We are sorry to hear that you have felt unable to get the answers you need and we understand how frustrating that can be.
We can see that you have recently raised a new enquiry with our team, and they will be reviewing this and responding as soon as possible with the information available. We appreciate your patience while we ensure you receive the most accurate and up‑to‑date details.
Excellent customer service from Lucy…
Excellent customer service from Lucy over several email exchanges. Thank you Lucy
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your kind review. We are delighted to hear that Lucy was able to support you so effectively across your email exchanges. Providing helpful and consistent service is exactly what we aim for. Lucy will be really pleased to hear your feedback.
Great customer service
Great customer service. Thank you for your understanding, really appreciate it !
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your lovely feedback. We are really pleased to hear that you had a great experience with our customer service team.
Your appreciation means a lot to us, and we are glad we could assist you with understanding and support when you needed it.
I have used the service s couple of…
I have used the service s couple of times leading upto the big day. F1 ...Always get a reply in a good acceptable manner and with the right answer for my particular question. I wish all customer services were so obliging and courteous.
Great work team Silverstone
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your kind words, it really means a lot to the whole team here at Silverstone.
We are delighted to hear that your experiences leading up to the F1 have been positive and that our team was able to provide helpful, clear, and courteous support. Delivering a great customer experience is something we pride ourselves on, so it is fantastic to know we are getting it right.
Accessibility Support
If you require support from an accessible perspective, the team at Silverstone are fantastic in helping resolve any challenges. Thank you to Sue for all her help
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with our Accessibility team. Providing supportive and effective assistance is extremely important to us, so it is great to know we were able to help.
A special thank you for mentioning Sue, she will be thrilled to hear your kind words.
Hi thank you so much
Hi thank you so much. I was getting worried i would miss the event, So thank for your speed in sending me my tickets. 10/10
Regards
Colin bate
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your kind review. We are delighted to hear that our team could help put your mind at ease before the event.
We really appreciate your review and hope you have an amazing time.
No issues with my contact with customer…
No issues with my contact with customer service relating to hospitality.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your feedback. We are pleased to hear that you had no issues when contacting our customer service team regarding your hospitality enquiry and that everything was handled smoothly.
Top customer service!
Silverstone customers services responded very quickly and were very helpful, very impressed
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your fantastic review. We are delighted to hear that you were impressed with the speed and helpfulness of our Customer Service team. Providing top‑class support is exactly what we aim for, so it is great to know we delivered.
We really appreciate your kind words, thank you again.
Sam’s quick responses to emails made…
Sam’s quick responses to emails made booking very easy
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your lovely review. We are delighted to hear that Sam’s quick responses made the booking process easy for you. Providing prompt and helpful support is exactly what we aim for.
We will be sure to pass on your kind feedback to Sam, he will be pleased to hear it.
I had a question about the booking
I had a question about the booking. It was answered immediately through their online portal. Found the site a bit hard to navigate as a first time user , though.
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your review. We are really pleased to hear that your question was answered immediately.
We also appreciate your feedback about the site being a little difficult to navigate as a first-time user. This is really valuable and has been shared with our team as we continue to improve the experience for new visitors.
Thank you again for taking the time to share your thoughts.
Staff very nice great food provided
Staff very nice great food provided
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your review. We are really pleased to hear that you found our team very nice and enjoyed the food provided. We appreciate you taking the time to share your feedback and hope to welcome you back again soon.
Vastaus yritykseltä Silverstone
Thank you for your review. We are pleased to hear that you received such a quick response. Providing prompt support is really important to us, so it is great to know we delivered.
We can’t wait for our Experience day
We can’t wait for our Experience day! Everything leading up to it has been great- the website is easy to use, the booking process ran smoothly. Eryn was especially helpful when we had an issue with our booking- prompt response and amazing solution. I just know our day at Silverstone is going to be amazing!
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your wonderful review. We are delighted to hear that everything leading up to your Experience Day has gone so smoothly, from the booking process to using the website.
It is fantastic to know that Eryn was able to step in and help resolve your booking issue so quickly with a great solution, she will be thrilled to hear your kind words.
We are so excited for you ahead of your visit and hope your day at Silverstone is every bit as amazing as you are expecting. We cannot wait to welcome you.
It was easy to deal with Silverstone’s…
It was easy to deal with Silverstone’s admin team, they responded quickly and efficiently to my contact, well done.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you for your kind feedback. We are really pleased to hear that you found it easy to deal with our customer service team and that your query was handled quickly and efficiently. Providing a smooth and responsive experience is exactly what we aim for.
We appreciate you taking the time to share your experience.
Nicky was fantastic from the start
Nicky was fantastic from the start, she responded quickly to my query and answered all my questions about my amended booking. Overall, I’m very happy with the service. Thank you, Nicky!
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silverstone
Thank you so much for your kind review. We are delighted to hear that Nicky was able to support you so effectively with your amended booking. Providing quick, clear, and helpful responses is exactly what we aim for.
Nicky will be really pleased to hear your feedback. Thank you again for taking the time to share your experience.
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