SifatuSafwa Arvostelua 

Aslamu Alaikom,
I have ordered many times from SifatuSafwa. All of them where OK, but the last one i ordered a big book (Tafseer Tabari) and UPS did not deliver it, you can see it even in UPS tracking that it failed to deliver and after calling them they do not know where the packet is.
It has been two months and SifatuSafwa is not answering at any of my emails. I wrote many but no reaction at all.

UPDATE!!!!!:
I received the packet on the 13.02 and SifatuSafwa contacted me and made sure that it is delivered correctly this time. I hope that Sifatusafwa pays a little attention to support the customer when problems happen.

Salam

Commande bien arrivé en temps et en heure, très beau, packaging, livres en très bonne état.

Books arrived in perfect condition; well packed and well preserved. I do appreciate.

My order was dispatched immediately after my order arrived in excellent condition. Great quality books and genuine customer service. Many thanks

Simply amazing, very consistent and sleek! Couldn't have asked for a better online bookstore for Islamic Knowledge. Their support was so helpful when I had questions about stock and my order. I will definitely be using it again

الله يزيدكم من فضله ويزيد البركة في رزقكم ، بإذنه كل الكتب حصلنا عليها منكم تكون صدقة جارية لكم بعد موتكم الله يحفظكم جميعا :)
بارك الله فيك يا زهير على المساعدة أيضاً

Absolutely the worst experience I’ve ever had with an online bookstore. I found a book listed for 15€ on SifatuSafwa and added it to my cart. At checkout, I saw a line in green text saying shipping would be free of charge. nice, I thought. But when I selected shipping, the only option was via UPS for 24€. I assumed maybe that was standard EU shipping, so I went ahead.
To my shock, after completing the payment, I immediately received an invoice showing that 41.80€ had been deducted from my account. Misleading and ridiculous. The website gives off the impression of free or cheap shipping but ends up charging an astronomical amount.
I contacted support right away, literally minutes after my order, asking for a refund and cancellation. A few hours later, I got an email saying the book had already been shipped. Still no refund, no solution, and no proper response from customer service.
This site is completely misleading, frustrating, and unprofessional. I will never buy from them again and strongly recommend avoiding this store at all costs.

On a side note, I genuinely assumed that because they sell Islamic books, they would be straightforward and God fearing in their dealings. Sadly, this experience proved the complete opposite.

may Allah bless them and give them and the muslims success, wonderful communication and service, I ordered duroos al lugha, the madinah books which is good to get in the arabic version, I had some concerns about the book and they answered (with Allah's Permission) with a solution that actually led to a better outcome than if there was no issue to begin with, and all praise belongs to Allah , He has decreed a wonderful provision, shukran وجزاكم الله خيرًا to my dear brother at sifatusafwa and all of you

Customer service is second to none. Zuhair was extremely helpful when It came to making an amendment to my order. Books arrived in mint condition and on time. No complaints, only compliments.

Livraison et envoi rapide, livres très bien emballés je recommande cette librairie Allahoumma barik

Alhumdulillah, the books were in excellent, mint condition, wrapped neatly and delivery was fast and cheap.

I’ve been a loyal customer of SifatuSafwa for quite some time now, and over the years, I’ve purchased dozens of books from their store. From the very beginning, what impressed me the most was the level of efficiency in how they operate – from the moment I place my order until it arrives at my doorstep, everything runs smoothly and professionally.

One thing I deeply appreciate is their thoughtful business approach of offering a 10% discount every time I buy a book. It’s a simple gesture, but it shows how much they value their customers and it’s one of the reasons I keep coming back. That small incentive makes it easier for me to build my library without hesitation, and it creates a sense of loyalty that other shops don’t manage to inspire.

Over the years, I’ve ordered from many different bookstores, but none of them have matched the overall experience I’ve had with SifatuSafwa. It’s not just about the discounts or the speed of delivery – it’s also about their excellent selection of titles, the way they handle their packaging with care, and how reliable they’ve proven to be time and time again.

At this point, I can confidently say that SifatuSafwa has become my go-to bookstore of choice. Whenever I’m looking for a new title or planning to expand my collection, I don’t even think twice about where to order from – I know I can trust them completely.

If anyone is looking for a shop that combines efficiency, quality, and customer appreciation, SifatuSafwa is without a doubt the one I would recommend.

Excellent service

Deux commandes et deux fois satisfaite. Du choix, de la qualité, une préparation et une expédition rapide. Sav réactif lors d'un problème avec le transporteur.

The customer service and support from brother Zuhair was amazing and well timed. Also the website and store as a whole has always kept me happy and satisfied

اللهم بارك!!!🌸🌷

I ordered my books from here because we don’t have any Islamic book stores here in Austria and I am amazed! The shipping was very cheap, they sent it out not even 2 hours after completing my order on the website, it arrived a week earlier than expected, it was packaged beautifully and all the books arrived safely and are ready for my studies🌸🌷 may Allah reward you immensely

Service commercial très pro et très à l’écoute, livres reçu dans les temps et envoie très soigné. Je recommande et re-commanderais avec grand plaisir !

Every time I have purchased from SifatuSafwa, I have been more than satisfied with their products and their service. My last order was accidentally sent to the wrong address do to a technical error which neither the company nor the delivery service were aware of - but the representative from SifatuSafwa was swift to respond to my inquiry and kept me updated on the re-shipment of my books, which arrived in just a few days time.

The books always arrive in good condition, packaged with care and thoughtfulness. Thanks to them, I have a library I know will benefit me and my family, and inshaAllah my community at large.

BarakAllahu feekum.

One of the best online book stores, fast delivery and very good service if anything is wrong.