Shot Scope Arvostelua 3 940

I had a question about data from the LM1, emailed a question and received a very helpful and concise response in less than 1 work day. Excellent customer service

Prompt Customer Service, straight forward, simple explanation

As always a prompt and helpful response to my query

I needed them to update my home course on their database and in turn my device. It took a few calls but they did sort the issue and it’s now on the summer course.

Got in touch and replied very quickly. Excellent service and communications throughout.

Always seems to respond to queries in timely manner, together with explanations behind their replies…avoids need for follow-up questions…well done

I received my LM1 and found an issue I wanted support with. I reached out to Shot Scope and got an immediate response. They asked a few more details and was able to resolve all my concerns very quickly. As someone who delivers customer service training to apprentices, this will be on the list of excellent providers - thank you.

Ordered a new product, delayed, no update, no longer able to log in to website, no receipt to view. Then no response from a representative, only auto-responses to my emails to their hidden service/support department. The lack of service from a company with so much momentum. At least the vendors and influencers are getting them.....this is a bad way to make your new customers happy.
Update: They finally responded to my emails, but only after leaving my review here. It seems like they only care after they look bad, not while they are doing bad.

Pre purchaser of the LM1 in February. Company has only provided a single update on delivery status of units - likely as a result of receiving a massive amount of outreach - and when I followed up with them two weeks ago was told by 'Lee' that I the would receive an update next week (last week) with my shipping details. Week has come and gone, no update. Have come across dozens of YouTubers with essentially zero (<5k) followers reviewing units, meanwhile paying customers are left holding the bag. Will be seeking a refund, which I suspect will be a hassle as well, and going with a VoiceCaddy

I've used the H4,X5 and Laser Pro with no complaints at all. Some small issues were resolved quickly and easily. However, my experience with the LM1 has been a different story. Ordered and paid on the day of release, 11 Feb. Promised delivery was end Mar or early Apr. No updates were given about delivery updates. 2 weeks ago my local pro advised he had 2 units. I contacted Shot Scope to be told deliver was 10-12 weeks from order. I then expressed my wish to cancel the order and be refunded. I was then surprised to learn the unit could be delivered in a day or so. No explanation followed and my refund was processed in 2 days.
Very disappointed with the mixed messages on delivery. I bought one of the units from my local pro and got it the following day.

My last contact noted delivery was 10-12 weeks from order. Within a day or so my local pro advised he had 2 units.

Terrible! I purchased an LM1 on February 13th and it hasn't arrived yet.

I placed an order on April 11 2026 and still haven't received it. After contacting support, I received a response that the order was lost, but I still haven't received an answer when it will be sent.
Order Date: 11-04-2026
The order was dispatched the next day; it’s great to see that the customer service team is working and getting in touch. Thank you

Ordered my LM1 on 2/12/2026. No order confirmation, no email, no account info, NOTHING. Just a confirmation from my bank/CC that the charge was placed. Contacted LM1 twice, requesting my order info/invoice/documentation and ship date. Received GENERIC response, no details on my order or ship/arrival date.
Received second response, watered down info, but DID get a screenshot of my order. BUT, no ship date info on my order.
POOR processes and customer support. Waiting, but will likely cancel and request refund or forward to my bank for reconciliation. UNACCEPTABLE.

Ik heb diverse keren met hen gemaild, op iedere vraag van mij kreeg ik steeds een snelle reactie. Echt top.

Quick response and answered my question right away.

I had an issue with my H50 not turning on or charging.

I contacted Shotscope Customer Support via E Mail and had a response within 2 hours.
They gave me some clear and easy instructions to follow to try a factory reset and Firmware update.
Followed the instructions and it resolved the issue immediately.

Fantastic customer service once again from Shotscope Support.

A great company offering excellent products at a very good price, backed up with superb Customer Support.

Update: After multiple delays and having to repeatedly harass customer service for a real update, my LM1 has finally shipped. It’s clear the 'squeaky wheel gets the grease' here. While I'm glad to finally have the unit, the pre-order experience was a mess of broken promises. I’ll be testing it out shortly to see if the tech was worth the headache, but be prepared to fight for your tracking number if you're still waiting.

Original Review: I have the same complaint about LM1 preorder. It’s a nightmare. Broken promise after broken promise. Delay after delay. Makes me want to return my rangefinder and ask for a refund on the LM1. Just ship the unit you corporate bullies. Quit prioritizing larger corporate orders over prepaid customers.

Shot Scope G6 user:
I have contacted the company twice over the past year. The first time was when I purchased my watch and noticed my small home course was not available in the existing course list. They added my small home course in a day or two, which is really fast and awesome. The second time was the other day when I let them know one of the holes on my course was not registering the correct yardage (off by like 30/40 yards) when compare to a laser range finder. They again fixed that issue the next day. I have will be golfing today to test out the yardage fix on that hole. But this company responds very fast and is very helpful. Much appreciated team!

Starla & Kathy were outstanding. They helped me correct my duplicate order. Both were patient & very helpful. I appreciate their friendly manner. They ensured I got what I wanted and that my order was shipped. Thank you so much!!