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shop.worldchess.com Arvostelua 

12
•
TrustScore 4/5 tähteä

4,1

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Yrityksen tiedot

Yrityksen kirjoittama

World Chess Shop is the official chess store for World Chess-designed chess equipment. We sell the official Championship Chess Set approved by FIDE. We serve players, clubs, and collectors who want modern design with clear playability. Our Championship set has been used in World Championship matches since 2013.

Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

12 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(12)

12 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu

Teemme arvostelujen tarkistuksia

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 5/5 tähteä

The quality is amazing

The quality is amazing. Very nice pieces and the board is also well made. Shipping was fast and customer service was a delight to work with. Happy to recommend WorldChess to friends.

28. syyskuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you so much for your wonderful review and for recommending World Chess!

We’re delighted to hear that you’re enjoying the quality and craftsmanship of your chess set. We take great pride in offering beautifully designed chess pieces and well-crafted chess boards that make every game a pleasure to play.

It’s also fantastic to know that our fast shipping and customer service made your shopping experience even better. Providing a smooth and enjoyable experience, from choosing the perfect chess set to receiving it at your doorstep, is something we truly care about.

We really appreciate your trust in World Chess and your willingness to share your experience with friends. Wishing you many memorable games and exciting victories with your new chess set!

Saanut 3/5 tähteä

It could have arrived sooner

It could have arrived sooner, and the box that it came with was notoriously low quality. The pieces could have been heavier. I expected much more for the price.

28. syyskuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you for sharing your feedback!

We’d like to clarify a few points regarding your experience. Your order was delivered just 5 days after it was placed, which we believe is a reasonable delivery timeframe.

Regarding the chess pieces, these are the Official World Chess pieces, featuring the FIDE-approved design used in professional chess competitions. Their weight and proportions are intentional and follow the specifications of the official design, rather than being made heavier.

We understand that everyone has different preferences when it comes to the weight and feel of chess pieces, and we appreciate your feedback regarding the packaging.

Thank you for choosing World Chess, and we hope you enjoy many great games with your set!

Saanut 5/5 tähteä

Superb craftsmanship.

Quality chess sets that are made by real craftsmen, who clearly lavish care and attention on every detail.

The website is pretty good, too.

17. syyskuuta 2026
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Vastaus yritykseltä shop.worldchess.com

We really appreciate you taking the time to share this with us! We’re especially happy that the craftsmanship stood out to you. A great chess set is about much more than appearance. The balance, proportions, finish, and small details all contribute to the experience of playing with it. We’re also glad you enjoyed your experience with the World Chess Shop, and we hope your set becomes part of many great games ahead.

Saanut 5/5 tähteä

Just the best

Very friendly and fast support. Thank you very much for the coffee mug. I love it. The quality of the board is also amazing. Would recommend

10. syyskuuta 2026
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Vastaus yritykseltä shop.worldchess.com

We’re very happy to know you had a smooth experience with the World Chess Team and that you’re enjoying your new chess board.
We always aim to combine high-quality chess products with responsive customer service, reliable delivery, and thoughtful details that make the whole experience more enjoyable.
We hope your World Chess board brings you many great games, and we’re glad the mug found a good home too.

Saanut 4/5 tähteä

I purchased the Reykjavik Series…

I purchased the Reykjavik Series Plastic Chess Pieces in red and white. The shipping was slow in terms of modern standards as it took over a week for the chess pieces to arrive. The response and replacement of the blemished red King was excellent. The set itself is a bit too "seamy" (visible seams) and the "felt" bottoms are a joke. I regret not spending more money on a better set of chess pieces.

4. syyskuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you for your honest feedback. We’re sorry the delivery took longer than expected and that the visible seams and felt bottoms left you disappointed with the set. While we’re glad we resolved the blemished red king promptly, we understand that the overall quality fell short of your expectations.

Saanut 5/5 tähteä

Perfect

Absolutely delighted with this chess set. It is beautifully crafted, elegant, and of excellent quality. It looks even better in person, and I am extremely pleased with my purchase. Highly recommended

1. syyskuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you so much for your kind words. We’re very happy to hear that you’re pleased with the quality and design of the set, and that it looks even better in person.

Saanut 4/5 tähteä

Very low quality of the chess board ordered

Low quality of the chess board ordered (scratches, precision of the work, finish, etc), also didn't match the description on the online page (was definitely not made of massive ebony wood for the outer frame, but wood painted black).

However, very satisfied of the customer service and support. Reactive, and focused on finding a solution. Answering within a few hours.

1. syyskuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you for your feedback. We’re sorry the board did not meet your expectations in terms of finish and overall quality.

We would also like to clarify that the Official World Chess Black Premium Set is made from solid ebony wood, including the outer frame, and is not simply painted black.

We’re glad our customer service team was able to respond quickly and help find a solution for you. Thank you for giving us the opportunity to assist.

Saanut 5/5 tähteä

Great customer service

Great customer service. And very good quality product.

25. elokuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you for your kind words. We’re glad you’re happy with both the service and the quality of the product.

Saanut 5/5 tähteä

Jeu de bonne qualité

Jeu de bonne qualité, reçu sans dommages.

5. elokuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you for your feedback. We’re glad you’re happy with your set.

Saanut 5/5 tähteä

Great products and great company

Great products and great company. Easy to order and delivered as promised. Recommend buying from them!

5. elokuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you so much for the kind words. We’re really happy to hear you had a great experience with us. We truly appreciate your support and recommendation.

Saanut 5/5 tähteä

Superb Customer Service

Excellent customer service that promptly addressed an issue with the order. Chess sets of impeccable quality..

5. elokuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you so much for your kind feedback. We’re glad we could help resolve the issue quickly, and we’re delighted to hear you’re happy with the quality of our chess sets.

Saanut 2/5 tähteä

Pricey and Defected product

I received the chess set and unboxed it and unfortunately it had a couple of defects.
1x pawn is missing the green pad at the bottom
The board has some marks/ stain

The customer service offered a partial refund, which is great. However, it was still disappointing as it’s advertised as a rather premium chess set, and its price point certainly reflects that. Despite the positioning/ branding on their website, this is exactly the same manufacturer as a few other online resellers that go for about 30% lower price

5. elokuuta 2026
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Vastaus yritykseltä shop.worldchess.com

Thank you for sharing your feedback, and we’re sorry to hear that your set arrived with these issues. We understand how disappointing this must have been, especially when purchasing a premium chess set.

We’re glad our customer service team was able to assist and offer a partial refund. Our fulfillment team has also advised that they have sent you a replacement pawn for the pawn that had an issue.

We appreciate that this does not change the disappointment of receiving a product that was not in perfect condition. We take the quality of our products and our customers’ experience very seriously, and your feedback has been noted and shared with our team.

Thank you again for bringing this to our attention.

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