I am very happy with my order! The pillows are excellent and provide exactly the firm support that was advertised. Sometimes it's hard to tell if a pillow will actually be firm, but these are spot on.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered a replacement mattress delivery took 2 weeks to arrive. The mattress came with a dirty mark on it although it had been packaged well . There were lots of loose threads which hadn't been... Näytä lisää
Yritys on vastannut
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Näytä lisää
Yritys on vastannut
Very easy to buy online, we already knew what we wanted. Communication was excellent and delivery and removal of old mattress was punctual. Love the mattress too and consider it to be good value for m... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Silentnight
Yrityksen kirjoittama
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Yhteystiedot
Long Ing Business Park, BB18 6BJ, Barnoldswick, Yhdistynyt kuningaskunta
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
Hyvä
9 t. arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lovely mattress
Lovely mattress. Super communication all the way through. Very pleased.
20. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We are so pleased to hear you are very happy with your mattress Andrea!
Kind regards, Sam at Silentnight Brands
Vastaus yritykseltä Silentnight
We're pleased to hear that the duvet met your requirements. Thank you for your feedback!
Kind regards, Sam at Silentnight Brands
Trying to contact customer services…
Trying to contact customer services through the contact form. My new mattress is too firm and I’m trying to return it. I’ve contacted them through facebook messenger also but no reply.
20. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We are truly sorry Anne, to hear about the difficulties you've experienced trying to reach us and and disappointment with your new mattress. Our CX team have reached out directly to get this resolved as quickly as possible for you.
Sam at Silentnight Brands
Great Value prompt delivery
23. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We're so happy to hear you found great value and appreciate our prompt delivery! Thank you for your positive feedback Graham.
Sam at Silentnight Brands
Silentnight Summer Breeze Coverless Duvet
I’m delighted with this coverless duvet. It’s perfect for warm weather and incredibly comfortable. Overall, it’s a great summer duvet. It’s light, breathable and practical, especially for those who struggle with overheating at night.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silentnight
We're so happy to hear you're delighted with your coverless duvet! It's wonderful to know it's providing comfort and practicality, especially in this warmer weather. Thank you for your kind words.
Sam at Silentnight Brands
Vastaus yritykseltä Silentnight
We're glad to hear that your parcel arrived on time. We appreciate you taking the time to share your experience with us Sheila,
Sam at Silentnight Brands
Vastaus yritykseltä Silentnight
We're so pleased to hear you're happy with both the product and the service you received. Thank you for your wonderful feedback Ron.
Sam at Silentnight Brands
Didnt even get item
Didnt even get item,should update the website to reflect the high volume orders and take down the 3 day delivery time,also why send an email asking about product when clearly you know i didnt receive it
26. kesäkuuta 2026
Vastaus yritykseltä Silentnight
Unfortunately due to an exceptionally high order volume for the fan, additional stock has been delayed. I am very sorry we were unable to fulfil your order and a full refund has been raised for you.
Sam, Silentnight Brands
Ordered online and mattress topper…
Ordered online and mattress topper arrived the next day. I haven’t used it yet as I bought to use in our campervan and haven’t been away yet.
19. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We're so glad to hear your mattress topper arrived quickly! We hope it brings extra comfort to your campervan adventures. Happy travels!
Sam at Silentnight Brands
It makes a difference when you purchase online from a well known company.
Macy was a great person to deal with.
The purchase of a firmer mattress and return of one which didn't suit me was made without any fuss.
I have to wait 10 days for the delivery and collection but it will be worth it. Thank you Macy and Silent Night.
Baz
15. heinäkuuta 2026
Vastaus yritykseltä Silentnight
We are so pleased to hear that our team provided such a smooth experience for you. We understand that waiting for delivery can be a little inconvenient, but we are confident the new mattress will be worth it. Thank you for your kind words and I'll be sure to forward your feedback on to Macy in the CX team.
Kind regards, Louise at Silentnight Brands
Vastaus yritykseltä Silentnight
We're delighted to hear you're pleased with your mattress and found our pricing and delivery service satisfactory. Thanks Daniel.
All the best, Louise at Silentnight Brands
First class service
Very easy to choose,order and arrange delivery. Matress put in place, rubbish and old matress removed. Excellent service.
18. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We're so pleased to hear that you found our service worked so well for you Mike.
All the best, Sam at Silentnight Brands
customer service is terrible
Have been trying to get a replacement mattress sorted for a few weeks now, had an email back initially about getting a replacement, I replied but have been ghosted since, with no contact about arranging the replacement. I have tried to contact in other ways as well as emailing again amd have not been able to get through at all. Was sat on live chat for over an hour with no response.
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silentnight
We are truly sorry to hear about the difficulties you've experienced in trying to arrange a replacement mattress. We've asked for more information so we can look at this asap for you.
Kind regards, Sam at Silentnight Brands
Great mattress topper
Great mattress topper. Good quality for the price. Arrived quickly.
Very pleased.
17. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We're so pleased to hear that you're very happy with your mattress topper Karen.
Kind regards Sam, Silentnight Brands
Easy to order
Easy to order
Delivered on time by 2 very nice young men.
No issues. Happy with my new mattress. Delighted old mattress disposed of no charge.
24. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We are so pleased to hear that you found the ordering process easy and that your delivery was on time. It's wonderful to know you're happy with your new mattress Russell.
Thanks, Sam at Silentnight Brands
No communication
Parcel been missing for over a week now, tried to contact but no one is responding to me.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Silentnight
We are truly sorry to hear about your missing parcel and the difficulty you've experienced in reaching us. We've asked for more information so our CX team can get back to you asap.
Kind regards, Sam at Silentnight Brands
Ordering was so easy
Ordering was so easy. When I decided what duvet tog we needed I just found the correct size in the Hotel collection range and it was here within a couple of days.
16. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We're delighted to hear that you found the ordering process so easy and that your duvet arrived quickly. It's wonderful to know you're enjoying our Hotel collection!
Kind regards, Sam at Silentnight Brands
Easy ordering process
Easy ordering process. There was a delay by the delivery company, a phone call to customer service soon sorted that out.
24. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We're glad to hear that your ordering process was easy. We appreciate you letting us know that our customer service team was able to resolve the delivery delay for you. Thank you for your feedback Jane,
All the best, Sam at Silentnight Brands
A straightforward transaction
A straightforward transaction, quick delivery and excellent product - a 2.5 tog duvet to use in hotter weather.
22. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We are so pleased to hear that your transaction was straightforward and that you are enjoying your new duvet, especially for the warmer weather. We appreciate your kind words!
Kind regards, Ben at Silentnight Brands
Tower Fan 3400 incomplete
I had a Tower Fan 3400 - the screws were missing and looked like it had been a returned item not brand new
23. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We appreciate you bringing this to our attention Pauline. We are concerned to hear about the missing screws and the condition of the item. Your feedback will be forwarded to our accessory supplier directly.
Ben, Silentnight Brands
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