Pearl Izumi Arvostelua 

Spoke to someone there about shorts. Gave them my size, weight, height, whatever they asked for. They said a small would work. I asked are you sure and they confirmed. I got the shorts about 3 weeks later and guess what...I couldn't even get them on. I spoke with them to get a refund and they had the nerve to charge me shipping both ways. I wouldn't buy anything from them again.

Durch einen Blogbeitrag auf Pearl Izumi EU gestoßen und direkt bestellt. Was für ein Fehler. Die Bestellung vom 14. März kam nie an, der Kundenservice antwortet seit Wochen nicht. Kein Tracking, keine Rückmeldung, nichts. DPD zeigt das Paket als verloren, aber Pearl Izumi interessiert das scheinbar herzlich wenig. Nie wieder.

I have been very pleased with purchases from this company in past years. More recently, however, I feel their product quality has declined and their customer service has completely disappeared. In addition, many of their items are designated as non-returnable, but this designation is not visible on their website. You will not know until you try to return your purchase.

Avoid this company like the plague. sub par products that you wont be able to return they will ignore your consumer rights i have been locked in an email battle trying to return defective shorts that are not fit for purpose and dangerous to ride in for over 7 weeks and they could not car less. With so many better brands out there who provide good quality gear and excellent customer service do yourself and the cycling community a favour and do not give this company your money

Been a buyer since the the late 80s. Great pants in the past. Nice double clean stitching. They where made here in the USA. Then made in mexico. Still great pad n stitching. Now their made in China. The pad is cheap n the stitching is a zigzag . On a long 2 hr + ride they start to grind your skin because of the pads stitching. The zigzag scrapes the skin when sweaty. The pad wrinkles n doesn't support the seat. Why they did this is beyond my understanding. Stoped buying them since that n now use other sellers . Like bonrager. They are great but I miss the old pearlrzumi. So sad.

I have had pearl Izumi clothing in the past which actually fit. I'm an M so I ordered a new jacket in size M and was very pleased with the fit and quality. I also ordered cycling shoes and this is where things went down hill rapidly! My shoe size is usually between 43/44 European so to be on the safe side I ordered 44. Unfortunately the shoe designer previously designed shoes for Hobbits or winkle pickers for Teddy boys!! They are absolutely unwearable!

Purchased $258 worth of their products, used their size guide and yet everything was very small. I cycle and know how to order gear. I even own other Peal Izumi. Maybe these were factory seconds they were trying to get rid of. Sent an email day after receiving nicely asking to him get correct sizes. No reply at all. Emailed again, they replied after the 30-day exchange period ended and told me I couldn't exchange and offered no way to correct issue. Absolutely horrible customer service for a company who pretends to be a luxury brand. Never buying their products again.

I would give zero stars if I could.

Exactly a month ago I ordered a pair of Shimano MTB shoes from Tredz and because I love(d) Izumi Pearl products so much I also ordered a pair of Summits from Izumi. I was fairly sure that the Summits would be my choice but ONE MONTH later I have still not got the shoes!

Tredz delivered the first pair within 2 days and they were a bit too small so I exchanged them for a larger size and got those within just a few days but was still left waiting for the Izumi's. One excuse after another, no apology, all UPS's fault, etc. And then they promises to send a new pair which never happened, the delivery never even started. I have now asked for my money back and an apology and even expected compensation for the faff because I gave away my old shoes so I've had a month of no MTB shoes!

Yesterday I finally sent a very angry email to Izumi and this morning I got an email saying they'll refund the money. No apology or any interest in compensation. Thus I will never buy Izumi again and would strongly recommend not buying from them if you actually want to get your order. Tredz was professional, slick and quick.

I am very sad to write this because it is the end of an era of using and liking Izumi products.

I hope this helps others.

R

My original size is 42. I ordered size 43 to be sure it fits to me. I was surprised, their size 43 is too small! And there is no return option at all.
UPD I was allowed for the return

Ich würde gerne zwei Artikel retournieren, weil sie nicht der Beschreibung entsprechen. Leider bleibt jeder Kontakt zu Pearl Izumi unbeantwortet. Das über die Webside angebotene Retourenverfahren kann ich nicht nutzen, da ich dafür alles im Originalkarton und unbenutzt zurück schicken müsste. Bei Handschuhen, die ich logischerweise ausprobieren muss, nicht möglich.

I ordered the Pro Insulated jacket. I had two of these that were purchased approx. 10 and 3 years ago. This version had no insulation on the back inside, unlike the others that were fully insulated (as the name would suggest). Also the lack of insulation causes the jacket to make a terrible switch with every movement. I bought with a 30% discount so I was told there was nothing they could do, no returns. I am done with this company.

Hochwertige Waren, tolles Design, kurze Lieferzeit.

ABER: Sehr umständlicher Retourenablauf

UND: Bei mittlerweile zwei von zwei Retourenpaketen gingen Artikel „verloren“ und wurden nicht gutgeschrieben.

Hier hebt sich die Reduzierung dann wieder auf. Ich werde nicht noch einmal dort bestellen.

Eerste keer dat ik hier wat bestel.
Correcte communicatie en snelle levering. Product kwam netjes verpakt aan. Verder geen ervaring met extra service.

Worst Customer Service,
Wrong shoe sizing.
I wear a 7.5 US, I ordered 7.75, it was tight, so i called for an exchange.( They run more than 1/2 size small). I did this in 1 day.
They refused to exchange calling it final sale.
All i did was ask for an exchange for a brand new shoe

I bought a pair of cycling shoes but one of the "nuts" in the shoe (which you can access) stripped whilst fitting the cleats. I have written 3 emails to their 'contact us' service asking for help but have not had a reply. I am appalled at their customer service. At the present time I have wasted 154,28 EUR on PEARL iZUMi Men's Tri Fly ELITE v6 Carbon triathlon cycling shoes.

Schneller Versand und bei Bedarf unkomplizierte Rücknahme.
Sehr zufrieden.