Medela UK Arvostelua 

I ordered the freestyle electric breast pump and unfortunately had a problem with the battery after first use. I contacted the customer service and was sent a replacement in less than 24h. Tracy at customer service was super friendly and efficient in getting this resolved.

I had very high hopes from my Medela Maxi Swing and was very excited to start using it. The pump was delivered promptly within 24 hours after ordering however the tubing fell apart after 2 days of using the same.

I have been unable to use the pump for 5 days now and am still awaiting a response to my email. The customer service experience isn’t as expected given that mums are busy and find it difficult to keep following up a number of times. Other companies offer way better service and resolve the issue over a phone call. As a first time mum with a 4 week old baby this is the least I would expect.

I am disappointed with the quality given the price I paid. I hope the pump works well after the tubing gets replaced and nothing else breaks or falls apart

Thank you. Good service.

Medela macht sehr gute Milchpumpen, kenne sie aus dem beruflichen Kontext als Hebamme und benutze jetzt privat Medela Produkte für meinen Säugling und mich.

I ordered a replacement tubing. I'm a mom to be so I haven't actually used it for pumping. The cable seems to work but I don't know whether the pump itself works properly. The pump was passed on to me so I may or may not need a new pump.

I’ve Had the hands free collection cups just over a week now I’m a little disappointed in the design especially with how expensive they are I really struggle to open them. the flange part has a lip but then the bowl part has hardly anything to be able to get a grip!

Other than that there better than bottles as there not in the way to be able to move around, hold your baby etc and there’s only three parts to clean them

But overall very expensive for what they are I’m already on a tight budget on maternity wish I’d spent the money more wisely

Ordered online 7 days ago, but still showing “processing”.

Love the Medela brand. After lots of research, I chose them for our expressing journey. Can't recommend enough. (Fast delivery too when I needed a replacement tube recently).

Evil company taking advantage of vulnerable new mums. I was desperately needing a hospital grade pump to help increase my milk supply, and despite me being at home all the time and waiting desperately for the pump the delivery company somehow didn’t deliver the pump as scheduled on a Friday and I had to wait until Monday to get the pump. I contacted Medela customer service to let them know about what happened and requested that my rental period be amended as I only had the pump for 11 days instead of 14 days and for the same cost of £49. The customer service people were extremely unempathetic and unhelpful, they refused to even consider my case and told if I don’t return the pump on the scheduled date I will be charged for a new period. A
With everything a new mum is going through, the last thing you need is unsupportive companies that want to take advantage of you and your vulnerability.
There are other companies that offer hospital grade pumps -not sure though about how they would treat new mums! But my advise is to do your research and try to avoid evil medela if possible!

Bra- material very thin and after a few wears almost looks worn through. Comfortable but does nothing for support. Seems I’m also inbetween sizes- I have a smaller back size but big cup size.

Great quality product, ease of navigating website excellent with clear product information, great communication from Medela once item was ordered, super quick delivery. Would highly recommend

Really easy to use website, products are good quality and offers were really good at the time
Of purchase. My only criticism about the Medela freestyle pump is I wish the screen on the pump would lock as it is quite easy to accidentally pause the session or change something by accident but overall very happy. The nursing bra I purchased is very comfortable and was surprised how stretchy and soft the material was

Nothing wrong with product I don't think but it just doesn't work for me. Watched videos and looked for tips. But it just doesn't do it. My electric pump is better still. I wanted this for its quiet application. I'm really disappointed as I'd read good things. But I think it might be a me thing.

Item.looks decent quality, however despite going by the size guide on the website is far too small. I purchased the 3 in 1 pumping and nursing bra. The straps are so short it barely pulls down (yes I extended to their fullest). I am returning.

Clear and easy to use website. There was a slight issue with my order but the customer service team contacted me very quickly and helped come to a satisfactory resolution. The products received are all great (hand pump, electric pump and pumping bra). I'd definitely recommend!

We had a Medela solo breast pump stop working after about 4 weeks of use, it stopped taking charge and wouldn’t turn on. Called Medela customer service who answered quickly, the rep was very nice (Chris) and a new pump was sent out for next day delivery with no quibbles at all. Really impressed.

The parcel was shipped after more than 10 days of purchase!!!!!!

We already had a single Medela pump but when the twins came along it was a no brainer to upgrade! The rechargeable battery is really handy to move around but it should come with a belt clip and sling option or its pointless for mobility when pumping. We brought additional head units as we originally tried to use our older Medela ones (don’t do it) as they are not sealed units and can cause milk to work its way back into the pump. The newer “personal fit Flex connectors” as they are sealed head units and don’t have this problem, however because they are white and grey plastic you can’t see if the milk is still flowing (Medela please change this part to a clear plastic so its possible to see the milk flow). Other then these minor issues/ ideas its a great pumping system.

Great pump. Easy to use (even when exhausted). Has helped me to be far more independent again as I’m no longer attached to a mains powered pump every 3 hours.

Only negative really is that it could use a clip or something to enable it to be more easily attached to clothing.

I rented their Symphony breast pump for several months.
I returned the pump on 1 November but they charged me the full month of November and refused to process a refund even if I have not used the machine! They could easily issue a refund pro rata for the time I have not used the breast pump but obviously, they want to squeeze as much money as they can from you. This is also clear from the fact that they charge you twice during the first month.
This is a pain as the breast pump worked excellently but their system and customer service are horrendous!
Be careful if you want to rent their machines.