EpicTV Shop Arvostelua 

The prices are very good, but my experience has been so bad I will not purchase products from them again. I live in the states, and the “two day” delivery is via DHL. I ordered climbing gear two weeks ago and am still waiting for its delivery. Despite my calls and efforts to facilitate delivery, it seems DHL will deliver whenever they get around to it. So if you’re excited about getting your new gear in a timely manner as promised, well, don’t hold your breath.
My experience with Epic Tv Shop was at least as frustrating. My first purchase went smoothly enough, and I was willing to overlook the delivery issues even though the choice to go with DHL was Epic’s, but I was unable to complete a second purchase. I kept getting error messages at the payment stage. Called my bank and was told no problems on their end, so I contacted Epic customer service. At first I was told to go back and edit my personal info, “just add some extra spaces here and there and let us know how it goes,” he said. Well I tried that. Pointless. I contacted customer service again and this time was told their fraud team saw “patterns of suspicious behavior” on my account. Interesting, since I had only made one purchase. They explained they couldn’t go into details because it’s a security issue but they hoped I would understand. They told me to do a bank transfer for additional purchase. Well there are extra charges involved with that process, so I think I’m being reasonable when I say thanks but no thanks. Overall, pretty lame. If you live in the states, try Backcountry.com as an alternative. They have decent gear and prices, and more importantly, they are much more reliable.

I have ordered climbing gear from EpicTV many times. They are reliable, give you enough information and try to give you great offers. The returns went easily with great support.

Great deals, arrived on time. No issues with packaging.

I bought a pair of climbing shoes from Epic TV Shop that despite being the same as my street shoe size were far too small (I understand this is a common problem with climbing shoes). I had paid £8 for the original shipping and then returned them at a cost of £15. Despite asking for them to send a pair of the correct size repeatedly, they refunded my original purchase. £23 paid for absolutely nothing. I would suggest using a UK Based company with free returns.

Epic TV is great! Great prices, fast shipping! Would be nice if they offered another shipping option other than DHL.

Super impress and pleased with the experience. I live in the US and this was my 1st oversea order. The website stated could take an extra week bc off overseas shipping, but placed my order on Tuesday and received my package that Friday. Was stoked. Everything arrived perfect. They have awesome deals if it’s stuff you’re looking for and carry different brands you don’t find elsewhere. Will be ordering from them again.

Vraiment excellent, de l’achat à la livraison, excellente Communication. Je ne connaissais pas ce site et j’étais un peu méfiant. Mais mon expérience s’est très bien déroulée c’est un site sérieux la livraison est très rapide tout au long du processus il y a une excellente communication vraiment j’en suis ravi. Je recommande ce site aucun problème

I ordered a climbing rucksack with EpicTV Shop on Monday and today Thursday I picked it up in Denmark.

EpicTV Shop thus comes highly recommended for not only very fair and competive prices on the leading brands and high quality products carried in their webshop, but also for their most impressive customer experience covering ordering, payment options and shipping and last but not least for their enjoyable YouTube channel, where the products are reviewed and rigorously tested by skilled mountaineers.

Thank you, EpicTV Shop. I will most certainly return!

Quick delivery, great products, great value - love it all! Free delivery over certain amount, good selection and fair prices. Item arrived on time and well packaged. Thanks :)

Great deals on shoes, but there "This free return for all orders made with paypal" written on their returns page is misleading. I live in the USA (NY area) and after speaking with their customer support, they said returns should be around 20-30, but the actual cost was $63 at my local USPS. I will still buy from them, but I will have to be more visual-ant on items that i know i wont return.

Pros: great deals, selection, and advice for your gear selection. From noob to pro and all of the in between.

I purchased during holiday season, shipping said 5-7 days and it was on the 5th day it was there.

Gear was very well kept after during shipping

Cons: (for me a con wont apply to all) i live in the US so shipping can be a bit pricey, but it does help that if you spend $100 you can get a much better deal on shipping.

Bonne transaction. Livraison rapide. Produit conforme et de qualité.

Terrible experience!
I have ordered a pair of climbing denim pants and I received a men's harness instead! I had to take time to send the wrong item back and they can refund me only once the package has reached his destination. Plus, they don't have my denim pants anymore as they probably sent that to someone else and now I cannot buy it anymore!
Absolutely terrible customer service ever... disappointed.

Alles super ☺🙃☺ Super Qualität und schnelle Lieferung ... Gerne immer wieder ☺🙃☺

Very responsible company and return money. Second time when i ordered a climbing ropes to Serbia, they arrived in three days.The only problems is Serbian customs which is expensive and too slow, it takes five more days to release my parcel. Still i'm happy as a little kid when he gets a new toy :)

Good service, easy to find every information on the page, fast respons

Très bien rapport qualité-prix rapidité de livraison site très sérieux 👍

Excellent service, great products, good prices