EpicTV Shop Arvostelua 

Awful return policy compared to other online stores. Poor infomation and not up front about potential return costs for UK customers.

I live in Sweden and I've ordered from them 4 times now and with the exception of the first of those times, the equipment arrived very quickly. On the first occasion was just bad timing with combined public holidays in France and Sweden.

They have a good range of equipment and good reviews and even some review videos of the products.

It’s my first time shopping on epictv and I was pleased to see that they had a great selection with equally good prices. Upon arrival of my climbing shoes, I found that the box was labelled with the correct size that I ordered but the shoes in the box didn’t match this. I’m really quite disappointed. Everything else that I ordered was correct but by reading previous comments and reviews here it seems that this isn’t the first time that something like this has happened to customers.

***UPDATE*** After emailing them with proof of the mistake I received a very apologetic response and they’re to send me a free returns label. Really appreciative of this. I’m sure the mistake was an accident and I’m really grateful that they’re happy to fix it for me.

Don't buy anything from EpicTV Shop.

It's not the first time I order climbing gear from France (using AlpineTrek) or from Italy (using oliunid) and it NEVER happened to me to have such a crap shipping service.

It's been almost 1 WEEK and my parcel is still somewhere in France!! I spent over £150 and this is supposed to be their 'Quick Delivery' option.
No useful update on the tracking website, and it is not possible to have an estimated delivery date (bare in mind that the parcel requires a signature, which makes it way worse).

No live chat to get help on the website.
I emailed the support and their answer was, I quote ".. I think it will be delivered in these days": thank you so much, very helpful, right?

STAY AWAY FROM THIS SHOP!!

j'ai acheter un baudrier atmosphère de chez edelrid. je suis très satisfait.il est parfait, le service et la livraison aussi.

EpicTV ships out orders fast, within the next working day. Their prices are usually the cheapest in the EU, and they have a flat rate for shipping which is of good value if you are buying a lot of stuff. Customer service is responsive too. I will definitely be buying more stuff from them in the future.

Bonjour j’ai commandé un lot de 10 dégaine DMM haut-de-gamme. J’ai été déçu de voir que la promo a démarré le lendemain de mon achat sans geste commercial...

Great selection of climbing gears with good price, fast shipping too!

Great shop. Great products and great customer service

Good experience. Good website, great pricing, fast shipping. What's not to like?

Worst company I have ever delt with online!! DO NOT USE!! I order a new pair of climbing shoes and as we all know sizing can be an issue and it was for me, the shoes arrived and they were too small so I had to send them back. No issue with the fact you have to send them back to France the issues came shortly after. I sent the shoes tracked signed for and after looking they seemed to of stopped for a few days when they reached France so I thought I would just email Epit TV to get any advice and I was basically told that it’s my issue and my fault if they’ve got lost with no offer of any help, I didn’t ask for a refund or anything just advice. So I waited a few days and eventually the shoes arrived at its location on a Thursday morning (epic tv on there website state that exchanges will be sent out the same day as received) I left it a day to check my account which still said “waiting for product” they had now had my shoes for over a day so I emailed to ask when could expect my shoes to be sent out and once again I was sent a blunt unhelpful reply which said “returns will be processed as soon as possible” contradicting there own returns policy. So again I left it over the weekend and checked Monday and it still said waiting for products which I knew not to be the case, I emailed and was told they haven’t had my shoes!! So they had my money and I know my shoes and by other people’s reviews not for the first time of happening. At this point I asked for a refund as there customer service was unacceptable! I was asked to send my proof of postage which I did and they got no reply. Only when I emailed threatening legal action they sent me a refund and now my account says partially received. I will never use this company again and I recommend no one else too either. Poor customer service! Poor customer care! Obviously trying to gain any money where possible. Absolute disgrace!!

always great experience, good prices and fast shipping

fast shippin',I got what I wished !

Nice shop! Good prices!

Smooth ordering, fast shipping, great product. As it should be. Great!

I just bought shoes that did not fit and trying to exchange. I kept packaging the same and sent it back however after spending $45 to sent back to France, package is being refused. When trying to speak with customer service representatives, they only gave vague replies.

I went through a courier service to have to parcel delivered and even gave the representatives the parcel delivery number which I could easily track online through laposte.fr however they continue to state that they can't do that and that they never received the package. I have kept all proof that laposte courier tried to deliver the package.

I should have saved my money and bought it from a local store or site; it would have been cheaper and get proper fitted shoes. Don't do not recommend to buy from this site. If you do, use caution. Make sure you know your size because returns will be costly and you are not guaranteed to get an exchange or return of your money even if you never worn the shoe for climbing.

I was looking for climbing shoes. There is big variety and all sizes available. Very useful is the wizard for the correct shoe size. Good prices also.

Excellent service, products arrived on time. I have ordered two times and will definitely order again from EpicTV Shop.

Very bad... Ordered shoes on the first of June. They arrived today (11th). Shipping to the Netherlands was supposed to take 3 days. In the meantime emailed Epictv shop twice and got very unsatisfying responses, twice. When the shoes finally arrived the rubber soles were coming off so I had to send then back. However the website said I couldn’t. After sending another message all off a sudden it was okay. However when I arrived at the postal office I had to pay for the return shipment. Something that is an absolute no-go where i’m from.
Epictv shop sells a lot of great products, unfortunately I will never order anything with then again due to the poor customer service.