ShiftCam Arvostelua 

Lester in Shiftcam's customer service department assisted me very quickly and efficiently. He helped me make an appropriate accessory recommendation for the correct case to purchase for my iPhone 16 Pro to make it compatible with my ShiftCam lenses. He also gave me technical assistance on how to eliminate the occasional appearance of the lens in the camera's viewfinder. Very helpful!

What is terrible Customer Service (CS)? Is there a perfect example of terrible service?

Yes! And Shiftcam is the new example.

Ariana was tasked to me it seems. I cancelled and order with Shiftcam before a shipping label was ever created. This item was not a preorder (it was not listed as such, nor does my invoice, nor my screenshots state this).
I cancelled my order on the 14th business day as I had NO UPDATE & no shipping info. Nothing was sent in response.
So, 10 days after my cancellation notice I get a reply to my CANCELLATION request that the item has been shipped (lie #1 from Ariana and ShiftCam: the label was created on this date; and the item had NOT been shipped).

I reply to Ariana to let her know I wanted it cancelled. What it was needed for and to be in time for was well past. She said to return it when I got it.

I replied asking about getting a full refund including shipping. She stated that per their “return policy” (again: I had cancelled! Before anything ever moved on their side) there would be a 20% fee for “restocking” (which would be a 2nd lie as this would be a CANCELLED item, not a returned item).

After going back and forth for a almost almost two weeks, Ariana then lies and states a brand new factoid the item was a “preorder” (lie #3: the item was not listed as one, nor does the invoice state this as an invoice will always state this information to be compliant as a “adequate description of the item” per the government’s code of regulations-which at the federal level, just to be clear as possible). She also had the gall to say LIE # 4: “it was clearly stated on the website.”

Now I always wondered if I was a paranoid person. But I am glad to say I am not. I have my screenshots of the listing. They say NO. SUCH. THING.

I let her know this. Tell her how all documentation including the wayback machine prove otherwise and support me. As well as the difference between a return, and a cancelled order.

This resulted in another backtracking email (and a new title change for her). I had been CC’ing my husband who finally just asked her for a new point of contact.

She replied with basically the same email.
I sent an email today asking for a higher up as I no longer trust this representative.

The reason of all this is terrible is:
1). Charging $15.00 for a phone case and stating it would ARRIVE in 7-14 business days was not fulfilled.
2). I genuinely loved and believed in Shiftcam, I have purchased from their site before as well as…
3). I have backed multiple kickstarters from them. I haven’t had this bad of customer service since being a teenager buying a soda with cash from the rudest cashier ever (it’s been like 2.5 decades but I still remember how evil she was to a paying customer).

I understand everyone gets behind. I’ve worked retail during Black Friday at GameStop! So I also know how hard it is.

But to outright ignore the problem and essentially say “tough s**t you’re losing 20%” doesn’t sound like the shiftcam I have been a fan of.

I don’t know if customer service has been outsourced, or they are under new leadership but: doing the right thing is the way to keep customers, vs being greedy is the way to lose them.

Especially when there are more and more businesses who will gladly take yours.

Very helpful service, thank you

I ordered the items 18/Mar and requested Arianne and the Shiftcam team to ship them as soon as possible prior to my upcoming holiday. I am very pleased with the prompt response and the constant updates from them. Today, I have received a partial shipment of my order and I could not be happier with the support received. The only downside with this experience is that the tracking wasn't updated on the SHOP app and it stagnated on "preparing for shipment" phase. If this issue can be fixed, I would definitely give this a 5/5.

The products are of quality, they're a perfect gift for photography enthusiasts like myself. Many thanks to Arianne for accomodating my request. Keep up the good work.

I had 2 questions concerning using my ProGrip overseas and I received a very prompt response. ShiftCam answered both questions within a couple of days! You can use the ProGrip overseas with no problem and don't need any internet service or WiFi.

I forgot a little piece of plastic at the show after I purchased a tripod and they shipped it to me immediately, the communication was phenomenal, I dealt with Lester and my experience easy and fast. I love the product and I'll definitely Buy from them again

I ordered some lenses that were on back order. It was clearly marked as back order on the website. I was worried it wouldn't arrive on time, so I emailed shiftcam. They were great, responding to multiple emails quickly and in a helpful way. Eventually I decided not to complete the order, but hope to next time.

I purchased quite a few products at the London Photography Show as the team their explained what I could do to enhance my photos on my iphone on our next trip to Disney. When I got home one of the product boxes was empty which was annoying, and because it was a show and they do not have any UK shops I was ready to write it off. However, I went online to their website and contacted them explaining the issue and the customer support I received was excellent. Communication was very good and they kept me updated throughout the whole process. They are dispatching the missing product which resolves my issue completely.
Highly recommend them for products, sales and customer support when things go awry.

Got a bit bamboozled with my shiftcam snapgrip,got in touch with these guys by email and they got me sorted straight away ,brilliant service couldn’t ask for better.
Thank you very much ,all the best to you all
Regards
John

Had the pleasure of speaking with Lester who assisted me in getting my refund, after I had returned my items. The experience was very easy and fast. Great customer service

I’ve had to reach out a few times to ShiftCam to ask some questions and each time they’ve provided me with an answer in a timely manner.

I had the opportunity to work with Lester Pe in customer support who helped me with product information and returning the product I purchased.
Lester provided insight into how the product I purchased was not the right choice and provided detail guidance in returning the item for store credit, so I could get a more appropriated grip. When the item arrived in Hong Kong from the USA I was notified.

I purchased a SnapStand Selfie from the Apple Store. The instructions were not very clear in terms of whether it was necessary to use the supplied SnapClamp. I therefore contacted ShiftCam. A prompt answer was provided to my query, which was clear and helpful. Though previously mentioned I didn’t purchase the selfie stick directly from the company, it seems well-made and looks solid.

I encourage customers to stay away from this company. They are not trustworthy in any shape or ways. I participated in their Indiegogo campaign that they were very proud to brag about being fulfilled in record time. That said, they left their paying customers without information and instead started heavily advertising everywhere to boost sales of the product. The customers have started voicing their concerns and frustrations, but with no response. It took an actual official article with people even approaching them at CES 2025 for the company to finally admit their mistakes.

They finally posted a long overdue update and stated they will offer a 20$ gift card. The problem is, this is 20$ to purchase yet another product from the company that customers have lost trust in. Ironically enough, we are also still without any products in our hands... This was for the SnapGrip Pro... which is now indicated as backordered on their website... In the meantime, they now have a newer product, the ProGrip, that has superior specs for less than 20$ difference...

The company is not avoiding the crisis, it's in the middle of it. If your initial campaign has technically failed past the funding part, now is the time to show actual strategical solutions...

To all potential customers, do yourself a favor, buy from a competitor. There are alternatives now.

So, in September 2024, i ordered Telephoto and wide-angle lens from Shift Cam with iPhone 14 Pro and iPhone 16 Pro Max case as the case for 16 pro max was on pre order, it was supposed to be shipped before end of October.

As i changed my phone from Pro Max to Pro only, informed them properly.

so where is the roller coaster ride?
I received first batch of order in 20 days of placing the order, but their 16 pro cases were delayed. I missed first concert because of that as I sold my other phone, The other set back was in December when they promised me that my case will be shipped in November but again delayed due to issues.

Although, they offered me free gifts like a travel pod and ND filter, which makes me happy as they are caring but it failed again as my case was shipped in January 2025 but guess what they sent iPhone 16 Pro Max case!

I emailed them and they immediately shipped 16 pro case and arrived late as i missed Coldplay concert as i wanted to make videos.

Although, i would like to thank Ariana, she is so humble, a great customer service rep and the way she communicated each things made me happy as i got nervous when 16 pro case was delayed.

My order:

Shitcam Pro Grip
2x Telephoto lens
Ultra wide lens
iPhone 14 Pro Case
iPhone 16 Pro Case

Free gifts:
- ND filter
- Travel pod Mini

I received a faulty SnapGrip Pro but once I'd proved that it wasn't working properly Lester was great and immediately arranged for a replacement. Really good customer service, apart from initially having a faulty item I can't fault their service. Thanks Lester.

My order arrived just as promised. The ShiftCam Pro was very well packed and the packaging for it was high quality. Very simple to understand instructions got me going in minutes. Seems like a nice, quality made piece and it made making videos with a phone so much easier and professional. Awesome piece of equipment!

awful return policy. they charge a "restocking fee" of 20% of the purchase price and make you pay for shipping and label generation back to hong kong

I have had 3 replacements for shift cam progrip...all had the same issue. When charging is enabled, bluetooth disconnects. Purchased on amazon. Contacted shiftcam directly hoping there was a software update or some other fix, since the concept was terrific. After almost 6 weeks and twenty emails, including multiple requests for various videos (which I sent and were received...and then different videos requested), I requested a refund, realizing that they had been stalling and essentially asking me to do their product testing for them! Would not issue a refund because I purchased through amazon. By this time, too late to get a refund from amazon. They kept promising a "satisfactory resolution" which did not happen. I originally purchased in November 2024...nearly 3 months ago. Now no refund and stuck with a useless product. I already wrote a review here several weeks ago...and it was not posted. Terrible product, terrible company. DO NOT PURCHASE. I have since heard that others have had this exact same issue.

I placed two orders - the first 16th Sept 2024 and the next 2nd October 2024 as I was so impressed with what they seemed to be selling. These orders collectively totalled above £500. Most of the items were for Christmas gifts and I had to think and spend more money last minutes to make sure I had gifts after lots of false promises and sleepless nights in my part.

Four months later and I have been given the absolute run around from them. I asked for refunds but was given two different reasons as to why they won’t give me my money back (such as they don’t offer them for pre-orders - even though they missed their own promised dates).

I finally managed to get my money back from my credit card company for one of the orders, but the other was a bank debit and so I am still fully at their mercy and get the impression that they are now being even more difficult because I managed to cancel one of the orders.

They went from promising me at least part order to this ‘I regret to inform you that, as per the latest update, the SnapPocket Light has unfortunately gone out of stock. This has resulted in a hold on the entire order, including the previously promised items’. I am at a complete loss as I cannot afford to lose this kind of money, but literally do not know where to go from here.

Please do order with care from this company.