Shellystore Arvostelua 

I ordered a Shelly EM Gen3 from this vendor. The unit worked for a short period of time before becoming unstable, frequently restarting with a reported fault code 4 (I provided evidence of the issue). I replaced the unit with another Shelly device, which has been working as expected. I returned the faulty device. Shelly Store claimed that they tested the unit and found no fault and have refused to refund my purchase.

I'll not be purchasing from them again and I advise others to use an alternative reputable reseller.

Reply to Shelly Store. What they say is not true - I provided them with diagnostics and information and they were unable to provide any form of useful help. Rather, they attempted to cloud the issue by requesting that I hobble my Wifi network with various restrictions (and besides which, their suggestions are impossible to carry out on an EERO mesh).

Excellent help to resolve changing routers.

Shellystore has decent customer service and efficient delivery. While my initial order included a faulty product, the issue was resolved swiftly with a replacement shipped the same day. Their support team is responsive and helpful, but some hiccups with product quality can’t be overlooked. Overall, an average experience with potential for improvement.

The dimmers are excellent, but last year there were some old stock floating around with old firmware - so old that it would not automatically update. (Pending connection in the app - you may have seen that in the forums that noone can fix))
Once Support figured out what was going on they sent me a simple instruction that solved the problem immediately.
Well done Shelly Team GB.

I contacted this company with a question, and within 10 mins received a helpful reply.
Being in the IT business i found this amazing.
Haven't tested the product yet as still have a few sonoff devices left, but the software and control look promising, so will update if and when i get round to it.

Perfect support.
They didn't waste my time, asked for the info they needed and promptly told me the solution.

Couple of devices had some problems and Shelly replaced them few questions asked. Very happy with the products and company service.

Contacted the support team about a faulty product and after supplying a few bits of information they immediately arranged a replacement. Yahuda was brilliant and helpful through the experience, thank you!!

Even though my question was about the product that they sell, I wasn't given an answer as they said that they couldn't because I didn't buy it on their website?? You should still know about the products that you sell, it shouldn't matter where it was purchased?? So I was fobbed off to find somewhere else rather than give me an answer to a simple question. Sorry, but that's NOT good enough.

Excellent Service , timely delivery great product knowledge. Great for a pure digital experience.

Very helpful explanations of what would fit my requirements. Many thanks

Fast, response to my first enquiry, excellent advice given.

Excellent response, fast, comprehensive and informative.

I had an issue with a faulty product. I contacted the support team explaining the issue. I had a response the same day. I was asked some further information about the fault. The next response which came minutes after my reply, was to inform me a replacement for the faulty product was on its way to me.
Cannot fault the service.

Excellent customer service and aftersales support is how it should be done. Dealt with our faulty unit within 30 minutes of the email and then reposnded again with a replacment unit within the hour and shipped the same day. Wish all the online reailers were as easy to deal with. Golden Service.

Very quick response and swift resolution.

I had a small technical issue and Shelly were quick to respond and to resolve. Thank you.
It is not always the problem that is important - it is how it is resolved - and Shelly certainly did want to help and did resolve

Just very reasonable and professional staff. I needed to return an item and upgrade it they agreed to take it back even though I didn't have the box. Very easy to deal with.