Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... Näytä lisää
Yritys on vastannut
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... Näytä lisää
Yritys on vastannut
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Energiantoimittaja
- Sähkölaitos
- Energian tuotantolaitteet ja -ratkaisut
- Kaasuyhtiö
- Ympäristöystävällisen energian toimittaja
Tietoja yrityksestä Shell Energy for Business Customers
Yrityksen kirjoittama
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Contact our team to find out more.
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The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
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Find out more at https://uk.shellenergy.com/renewables
Yhteystiedot
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , Yhdistynyt kuningaskunta
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4,7
Erinomainen
179 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Call with Stefan 1st October
Stefan really went above and beyond in helping me with the queries I had and getting me set up on the portal so that I can have the information available to me when I need it.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shell Energy for Business Customers
Good Afternoon
Thank you so much for your kind words and fantastic review. We are thrilled to hear you had a great experience with us.
Your feedback will also be passed onto Steffan.
Many Thanks
Desi@ Shell Energy
Fantastic customer Service
Just setting up a large and a little complicated account. The contact, information and helpfulness of Leah has, so far, been outstanding. I look forward to a continued good working relationship. Many thanks.
25. syyskuuta 2024
Vastaus yritykseltä Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Leah.
Many Thanks
Lisa @ Shell Energy
Good customer experience
Thanks, Austin! Austin was incredibly responsive and helpful. Their timely assistance in resolving the issues was much appreciated. I highly value the support provided. Keep up the great work!
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shell Energy for Business Customers
Good afternoon,
Thank you so much for the feedback, we love to hear that our customer service team is doing well.
We will pass the feedback onto Austin, and we look forward to speaking with you in the future.
Kind Regards,
Lisa @ Shell Energy UK
Barbara was very helpful and clear
20. syyskuuta 2024
Vastaus yritykseltä Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara.
Kind Regards
Dawn @ Shell Energy UK Ltd
Thank you Lisa!
Lisa Neale and the team has shown impressive levels of support which set Shell all other suppliers. Your support is greatly appreciated thank you!
13. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shell Energy for Business Customers
Good Morning Julien
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service you have received.
Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Lisa and the team.
If you need anything further please do get in contact again.
Many thanks,
Dawn @ Shell Energy UK Ltd
Really helpful gentleman on the phone.
Really helpful gentleman on the phone.
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shell Energy for Business Customers
Good Morning James.
Thank you for taking the time to let us know of your recent experience with us.
Our team work hard to ensure our customers receive a great level of service.
Your comments have been passed onto Steffan.
Please feel free to reach out, if we can be of any further assistance.
Kind regards
Dawn @ Shell Energy UK Ltd.
Vastaus yritykseltä Shell Energy for Business Customers
Good Afternoon Vicki,
Thank you so much for the feedback, we love to hear that our Customer Service team is doing well.
We will pass the feedback on to Steffan and please do not hesitate to get back in touch if there is anything else we can help with.
Kind Regards,
Dawn @ Shell Energy UK
Vastaus yritykseltä Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Many Thanks
Lisa @ Shell Energy
Honest advice to my benefit as the…
Honest advice to my benefit as the consumer, not the company's benefit.
9. elokuuta 2024
Vastaus yritykseltä Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Kind Regards
Dawn @ Shell Energy UK Ltd
Great customer service and responses
6. elokuuta 2024
Vastaus yritykseltä Shell Energy for Business Customers
Good Morning
Thank you for taking the time to leave us a 5 star review.
Our team work hard to ensure our customers receive the best possible service.
Your comments have been passed to Lisa and Barbara.
Kind Regards
Dawn @ Shell Energy UK Ltd.
Send relevant info
Please ensure you send the correct information with invoices and credit notes to prevent being requested for additional information, which was misconstrued as no knowledge, when the lack of knowledge was on the Shell side...
6. elokuuta 2024
Vastaus yritykseltä Shell Energy for Business Customers
Good Morning
Thank you for your Review.
I am truly sorry that you have not received the level of service that we strive to deliver. We appreciate your review and that you have alerted us to the areas that have caused you inconvenience. Please know that your feedback has been taken onboard and delivered directly to our Senior Management Team.
I appreciate that you have already contacted us but, if you do have anything that we can help you with, please do email
SEUKL-feedback@shell.com with your full name, first line of your address and post code.
Thank you.
Dawn @ Shell Energy UK Ltd
Very helpful and resolved in a timely…
Very helpful and resolved in a timely manner.
16. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shell Energy for Business Customers
Good Afternoon Richard
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Hasnath and we look forward to speaking with you in the future.
Many thanks, Dawn@ Shell Energy UK
It was a pleasure to deal with Dawn
It was a pleasure to deal with Dawn, knew exactly what my query was about and dealt with it promptly and efficiently!
15. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shell Energy for Business Customers
Good Afternoon,
Thank you so much for the feedback, we love to hear that our Customer Service team is doing well. We will pass the feedback onto Dawn, and please do not hesitate to get back in touch if there is anything else we can help with.
Kind Regards,
Karina @ Shell Energy UK
Vastaus yritykseltä Shell Energy for Business Customers
Good Afternoon Bev
Thank you for taking the time and leaving a 5 Star review for Barbara.
Your comments have been passed onto her.
If you require anything further please feel free to call us again.
Kind regards
Dawn @ Shell Energy UK Ltd
Copy invoice request was dealt with…
Copy invoice request was dealt with really quickly and the missing data provided
3. toukokuuta 2024
Vastaus yritykseltä Shell Energy for Business Customers
Good Morning
Thank you for taking the time to review the service you have received.
Your kind words will be passed onto Barbara.
If you require anything further please do not hesitate to get in contact again.
Kind regards
Dawn @ Shell Energy UK Ltd
Recent Review
Support team responded very quickly and with a suitable conclusion, taking my reading via email and setting me up with my own customer portal login. Very helpful.
1. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Steffan and we look forward to speaking with you in the future.
Many thanks, Lisa@ Shell Energy UK
Great customer service
Austin in Customer Services was brilliant. He answered the call and replied to my email within 5 minutes! Super helpful - thank you!
23. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shell Energy for Business Customers
Good morning Sally,
Thanks for the lovely feedback.
It's great to hear we are excelling in our service with brilliance and speed! I will be sure to let Austin know.
Kind Regards,
Cody @ Shell Energy UK
Austin was quick to respond and very…
Austin was quick to respond and very helpful
19. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shell Energy for Business Customers
Good Morning Julien.
Thank you for taking the time to let us know of your recent experience with us. .Our team work hard to ensure out customer receive a great level of service.
Your comments have been passed onto Austin.
Please feel free to reach out if we can be of any further assistance.
Kind regards
Dawn @ Shell Energy UK Ltd.
Absolutely fantastic help quick…
Absolutely fantastic help quick response went above and beyond to help
11. huhtikuuta 2024
Vastaus yritykseltä Shell Energy for Business Customers
Good Morning Scott
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto Austin and we look forward to speaking with you in the future.
Many thanks,
Lisa@ Shell Energy UK
A helpful and prompt reply
10. huhtikuuta 2024
Vastaus yritykseltä Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service. Our customer experience team are dedicated in delivering efficiency and accuracy!
Your feedback will also be passed onto the team and we look forward to speaking with you in the future.
Many thanks,
Lisa@ Shell Energy UK
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