I was apprehensive at first about buying anything from Shein but I can honestly say they deserve the five stars🌟🌟🌟🌟🌟! They deliver very quickly, inform me of when my goods are shipped, email me t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Main complaint is the manipulation of reviews. Obvious one star review stating how awful something is, is five stars. Customers don't realise their review has been upgraded. Many are obviously con... Näytä lisää
Yritys on vastannut
Recently ordered goods; having to refund 3 items due to size and quality issues. It's almost impossible to navigate and access a refund via your online services. This shouldn't be the case! Ive taken... Näytä lisää
Yritys on vastannut
I abosolutely love shein obsessed with my toddler clothing and love mine only 2 dresses with size but shein refunded and said to keep how nice never expected that. I will never stop ordering fabulous... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Yrityksen kirjoittama
- FASHION FOR EVERY GIRL!
- As an online fashion retailer, SHEIN website comes in 7 languages and available to anyone who has an internet service. SHEIN’s global design team and buying team are bringing over 200 styles to our customers on a daily basis at affordable prices.
FREE SHIPPING!
Free shipping on orders over £35
Yhteystiedot
Aldagte Tower, E1 8FA, London, Yhdistynyt kuningaskunta
- shein.co.uk
3,6
Keskitasoinen
60 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Returned an item
Returned an item, they said it was broke, which it wasn't and charged me for s repair, totally won't be using them again. 🤨
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Incorrect delivery dates
When i ordered a product from them on 17/08/2026 and said deliver is in 3 working days. Hence I ordered. So I should have got the product on 20/08/2026. After payment now its updated as 24-26th August 2026. This is not ethical business (GSO1R810200WDDR)
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
SHEIN,
SHEIN,
I am surprised that your AI contacted me with some standard response. I have sent a multitude emails to your legal department at shein dot com, requesting to remove my email from your servers, but NO RESPONSE.
Why do you ask for an order number, if I NEVER ORDERED ANYTHING from SHEIN?
I HAVE NEVER signed up for your spam.
I HAVE NEVER contacted you for any product.
I HAVE NEVER gave you permission to send me spam.
Give me a concrete means to send you my details, TO REMOVE ME FROM YOUR SPAM LIST.
AI, PASS THIS MESSAGE ON TO YOUR CODERS OR ANY HUMAN IN CHARGE AT SHEIN!!!!!!!!!!!!!!!!!
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
DISGUSTED WITH SHEIN COMPANY
I am appalled by SHEIN Company I placed a order on 26th April 2026 It is now 4 months later 18th August 2026 I still have not received my order!!!!!!!!!! Or any correspondence from SHEIN or EVRI courier No Refund NOTHING!!!!
I have repeatedly tried to contact SHEIN and EVRI courier I only get Automated Messages from AI bots!!!!!!!!!
Where is my order???????
I am absolutely Disappointed & Disgusted with the Unprofessionalism of SHEIN Customer Care Service & the Company's 'shoddy' Business Operations
SHEIN do you feel this a good way to treat Customers who buy your products/spend their money with YOUR Company???????
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
It’s like talking to a politician
It’s like talking to a politician, there’s are no straight answers, replies are vague and they end the live chat before answering simple questions.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Sent back 4items from one order only
Sent back 4items from one order only, sent some items 2days after order was placed , THEN decided to send the rest a week and a half later.
When I came to return some items I only received ONE CODE even though I asked until I was completely sick of asking. SO I then put ONE item in the bag it arrived in. AND the other THREE items in the bag they arrived in and affixed them together ALl ARRIVED TOGETHER.
Then what do they do, refund me for the ONE item AND I’m still struggling to get the money they owe me for the other THREE items.
If they would put the whole order in ONE package people would not have go through this……. So people beware ( especially if you’re NOT internet savvy!!
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
I have a faulty item which is over the…
I have a faulty item which is over the 30 day period but obviously not fit for purpose, after reminding them of the consumer act they agreed to refund but I am still waiting and after constant emails and reporting them
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
Missing Items
Today I received my order but guess what, 2 shorts from (3 piece set) which is 3 shorts and 3 t-shirt, only got 1 short. 2 tshirts, 3 trousers & theirs jerseys(3 piece set)are not in the package. Meaning 10 items are missing. The rest is inside the package as ordered... I sent a ticket to them, I'm waiting for their respond..
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Terrible Service & Ignored Support - Order #GSO18M56100QD6B
I am extremely disappointed with SHEIN's customer service. I placed an order for a fan (Order #GSO18M56100QD6B) at the end of June, but it was never delivered because DHL falsely claimed they couldn't find my address—even though I receive packages here all the time without any issues.
I have emailed support multiple times, but nobody cares to reply or resolve this. I still haven't received my item or my money back. This is completely unacceptable. I demand an immediate refund for this order!
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
Awful customer service
Awful customer service. Ordered items that specified 3-5 day delivery and in stock in UK. Paid express delivery 2 weeks ago.
The tracking says the order departed on a flight 5 days ago and apparently hasn’t landed yet.
Customer service is non existent. Impossible to contact anyone.
First and last time using SHEIN.
It’s true you get what you pay for.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
decent designs but terribly unreliable
decent designs but terribly unreliable. found them to be hit and miss often
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Why can't I return damaged items?
I usually like most of the items I buy from Shein, but this time two things arrived broken - I couldn't return them and I couldn't leave a review for them either which is very frustrating and makes me not want to make any future purchases with them.
Asked for my information about my broken items then never got back to me!
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Do not buy from SHEIN
Only one star because of need to enter one, should be zero. I have bought an expensive item from SHEIN which did not work. Received on 13th August failed to work so immediately sent back 13th August. SHEIN received 15th August - but lost it at their warehouse and have refused to pay though they offer a 30days return policy. Tried to discuss with staff not interested.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
Very poor customer service!
My package arrived missing two items(which were £10 each), yet Shein claimed that was not true and refused to give me a refund, not even points -to cover for the cost.
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
No refund
I'm rating it as 1 star as there is no option for 0! Don't use this company if you may ever return any items as you are likely Like myself to not get a refund! Terrible customer service and months down the line still no refund, will never order again.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
Manipulated reviews
Main complaint is the manipulation of reviews. Obvious one star review stating how awful something is, is five stars. Customers don't realise their review has been upgraded.
Many are obviously contrived. How for example can a furniture edge rubber strip be 'super cute'?! These can only be believed by fools.
Some goods are OK and bargains to be had but at whose expense we don't know. There's no control over these companies.
One thing is for sure, They're obviously prepared to do anything to get sales.
You can't trust a manipulative company
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
DONT WASTE YOUR TIME OR MONEY
DONT WASTE YOUR TIME OR MONEY
SCAMMING COMPANY.
FAULTY ZIP - WONT REFUND MY MONEY! NOT FIT FOR PURPOSE OF WEARING. Trading standards informed.
Every excuse imaginable to have me return to China for inspection.
JUST REFUND REQUIRED NO IFS OR BUTS!
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Like scamming order sent different the advertising
First I ordered in 22/06/2026 some items
Order and received it on 2/7/2027 after I checked it and put the watch in code /se2411116146311175
In charge for more than six hours found the battery was dead in a minutes after try again once be fully charged going back and drain very quickly asked for help and found myself again charged for more money to send it back I am not happy with this and is not fair to pay for dead items and to charge again to send it back contact customer service to understand this matter and help with outstanding response
Poor customer service advert list not the items sent
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
Disappointing Quality and Scammed Out of My Refund — Avoid Shein!
I strongly advise everyone to stay far away from Shein. Not only is the material quality of their clothes atrocious, but their return and refund process is a total scam designed to withhold your money.
I recently made an order and had to return several items because the sizing was completely off and the fabric felt unbelievably cheap. After sending everything back in its original condition, customer service claimed that some of the garments had "stains" on them and sent me photos as "proof." This is a complete lie, I only tried the clothes on once to check the fit! In the very photos they sent, you can clearly see the factory fold lines and creases showing the items were brand new and unworn. They are simply making up excuses to keep a portion of my refund.
To make matters worse, their support team asked me to provide my own photos showing the condition of the clothes before I shipped them back. Why on earth would anyone think to take detailed photos of a garment just because it didn't fit or was poorly made before returning it?
Their quality is terrible, their customer service is useless, and when it comes to refunds, they will find any absurd reason to scrimp and hold onto your cash. Save yourself the stress and shop elsewhere!
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.