Sheila May Swim Arvostelua 

345
•
TrustScore 4/5 tähteä

4,0

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

There was some confusion around something I had returned but after waiting a few weeks for the exchange I thought was being sent I contacted the company and had excellent assistance to sort things .... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This towel wrap dress is such a simple design… but I honestly don’t know how I’ve gotten this far in life without it! Absolutely brilliant, beautiful trait to size fit and style, the material is b... Näytä lisää

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Saanut 5/5 tähteä

I will not buy any further products. Purchased two wrap toweling dresses, very disappointed with the products. They were not worth $130 each, not of good quality and not well designed.

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Saanut 4/5 tähteä

Took two weeks to arrive from Australia (to UK) which I guess is reasonable. Good tracking information. But I had issues with sizing, so buying swimwear overseas is not such a good idea! The top was p... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Uimapuvut ja -asut

Yrityksen kirjoittama

Mix 'n match swimwear to spark joy! Australian swimwear brand devoted to empowering women with confidence and comfort in their swimmers!


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

345 arvostelua

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4,0

Kaikki arvostelut

(345)

84 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

Don’t recommend

Their swimwear is very average and not suitable if you have a bigger bust.

Crappy returns policy too - where they only issue a store credit. Which is useless if their swimwear doesn’t fit your body.

It’s on me for not reading their returns policy properly - but if you can’t try it on in person, you think they’d have a bit more flexibility.

2. joulukuuta 2025
Oma-aloitteinen arvostelu
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thanks so much for your honest feedback, Ashleigh.

Fit can feel quite personal, especially with a fuller bust. Many of our bigger-busted customers actually find the support great with the right size and style, so we’re always happy to help with personalised fit advice if needed.

Our returns policy is store credit & exchange only, and we do our best to keep this clear upfront, but we completely understand it may not suit everyone. Please feel free to reach out anytime — we’re always here to help you find a better fit 💛

Saanut 1/5 tähteä

After sales care a joke

I ordered a selection of swimwear which didn't turn up although I was promised it was being sorted. I orded another lot of swimwear, the day after saw it was discounted so ordered more. The last order arrived first a little to big but as I had nothing else I wore it to swim. The second order came in and I decided to return the pieces that did not fit. My first order finally arrived minus the pieces I particularly wanted. I received the exchanged items only to discover that I had been sent the wrong size. It is just under a month that I have been waiting to be given an address to return the unsuitable pieces after numerous emails requesting a way to return them. It has completely tainted how I feel about the company.

18. joulukuuta 2025
Oma-aloitteinen arvostelu
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Hi Jane, Thank you for taking the time to leave a review.
We’ve checked your orders and can confirm the items were sent in the sizes selected at checkout. For returns, the return address is automatically provided when submitting through our returns portal, which is required for our warehouse to correctly receive and process items.
I’ve just replied to you via email to help move this forward and ensure you have the correct next steps.
We appreciate your feedback and the opportunity to clarify.
Kirsty

Saanut 5/5 tähteä

Speedy service. Top quality togs.

This second order was delivered promptly and they feel great. Thank you.

22. joulukuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thank you so much for your lovely feedback 🤍 We’re so happy to hear your order arrived quickly and that you’re loving how they feel. Enjoy!

Saanut 5/5 tähteä

Love love the Terry Wrap Dress in…

Love love the Terry Wrap Dress in Sprout colour I'm a size 14 but by the measurements I ordered a Size 16 which is still great just a bit more to wrap around. Great quality and gd length I'm 174cm tall

22. joulukuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thank you so much, Donna... we love hearing this 🤍 The Sprout colour is such a beautiful choice! So glad to hear the fit, quality and length worked well for you!

Saanut 1/5 tähteä

Ongoing Issue With Return and Refund Process

I have repeatedly requested assistance to process a return and refund because the company’s returns/credit portal is not accessible to me.

I have explained multiple times that I cannot initiate the credit/refund myself, which is required before the items can be mailed back. Despite this, assistance has been refused, and I have been told I must complete the process independently.

This has created a circular situation where I cannot return the items without initiating the refund/credit, and I cannot initiate the refund/credit without help. The issue is not the refund amount, but the refusal to provide reasonable assistance to complete their required process.

I am still waiting for a practical resolution.

29. joulukuuta 2025
Oma-aloitteinen arvostelu
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Hi Wendy,

We’re sorry to hear how frustrating this has been and appreciate you sharing your experience.

To clarify, the difficulty here isn’t due to a lack of care or willingness to assist on our part — it’s a system limitation. Our returns and credits must be initiated through the returns portal, which is directly integrated with our warehouse system. Unfortunately, this means we’re unable to manually initiate returns or refunds on a customer’s behalf.

We’ve provided the required steps and guidance to help you complete the process, and we’ve asked for details of any error messages you’re seeing so we can escalate this with our tech team if needed.

Kind regards,
Kirsty

Saanut 5/5 tähteä

Good communications

Good communications, super product and great returns policy. The racer back seems slightly smaller in the bust and they made it easy to return (or exchange)

21. marraskuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thank you so much for your kind words 🤍 We’re really glad you loved the product and found the returns/exchange process easy :-)

Saanut 1/5 tähteä

Terrible service and poor quality

It took over a month to deliver. I had to follow up and by the time they got to my order they did have it my size or design available anymore. Then they sent the wrong size.
While they apologise over email, the returns policy is an absolute farce. They sold out and replacement options are utter rubbish.
I have email evidence of them offering a refund for their error but then radio silence about providing a returns label with the refund.
Dodgy dealers masking as a small business.
The quality was underwhelming once arrived, but I was tainted by the fact that the swimmers were delivered after I left for a beach holiday.

15. joulukuuta 2025
Oma-aloitteinen arvostelu
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Hi Ashleigh,

Thank you for taking the time to share your feedback. I’m genuinely sorry for the frustration this experience has caused, and I do want to acknowledge that there were delays and errors during an extremely busy period for us.

We have now sent through your return label, so you’re able to send the items back without any further action required on your end.

During this time, we were managing a very high volume of orders alongside an external warehouse and courier network, and while that doesn’t excuse the outcome, I do want to be transparent that we worked closely with our warehouse and logistics partners to resolve issues as quickly and fairly as possible once they were identified.

Where we made an error... including the incorrect size being sent — we did our best to rectify this within the constraints of available stock and our systems at the time, and we apologise that the resolution did not meet your expectations. We understand how disappointing it is to miss out on using an item for a planned holiday, and we’re truly sorry.

We appreciate you raising your concerns, and your feedback has been noted as we continue to review and improve our processes during peak periods.

Kind regards,
Kirsty

Saanut 5/5 tähteä

Excellent Exchange Experience!

I’ve purchased from Sheila May Swim several times now. This was the first time I needed to send something back. I chose to swap size 18 shorties plus for size 16 high waisted high cut briefs with immediate exchange. This meant shipping was taken care of and it was a really quick and easy process. Even though I’m in North Queensland near the top of our country and Sheila May is at the bottom end, postage was pretty quick. It’s lovely knowing you can buy with confidence and return or exchange goods without any hassle. One of the best online stores I’ve dealt with.

21. marraskuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thank you so much for the kind words — we really appreciate you taking the time to share your experience. So glad the exchange process was easy for you 💛

Saanut 1/5 tähteä

My package was originally sent to wrong person and address


Order placed Nov 24 with Sheila May Swim. Package was incorrectly addressed and sent to the wrong person on 4 December. After a week of follow up, I received 2 items on Dec 22. Remaining items were lost; refunds were processed.
Rash vest just fits but sits high on the neck (runs small in the bust an fab would have been better for me and a lower neckline). Shorties plus leg length is too short for me. Material is same as cozzies ie thin and fully lines show visible cat whiskers, have no side seams which I think is strange, run large overall, and sits too high on my front waist. The resolution took too long and required repeated follow-up. I would recommend ticking the option to sign for your package to avoid this type of experience.

24. marraskuuta 2025
Oma-aloitteinen arvostelu
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thank you for taking the time to share your experience - we’re genuinely sorry this situation has been so frustrating.

To clarify: we first heard from you yesterday advising that Australia Post had confirmed your parcel was delivered incorrectly. Since then, we have been communicating with you via email and have already lodged an investigation with Australia Post on your behalf.

Australia Post often responds to customers more quickly than retailers, so we appreciate you reaching out to them promptly and sharing the case number with us. That’s been helpful in progressing this matter.

In parallel, we have also asked our dispatch team to conduct an internal review of the shipping label and packing process to determine whether any error occurred at our end so it can be addressed appropriately.

At no point have we ignored your emails, and we are not refusing to assist. However, delivery errors of this nature do require investigation before a final resolution can be provided. This investigation process is standard and typically takes a few business days.

Please kindly note, that we reply to customer emails within 48 hours and we do not monitor phone calls via messenger and keep our communication with customers via email so that no information is lost.

We understand how disappointing it is to be without your order, particularly during the school holiday period, and we appreciate your patience while we work through the required steps to resolve this correctly.

Saanut 2/5 tähteä

I bought the embrace swim top tie top…

I bought the embrace swim top tie top in black. The ties are good. The fabric is flimsy and the top rides up. I’m wearing Kmart bikini bottoms with the top and they’re better fabric. Waste of $

15. joulukuuta 2025
Oma-aloitteinen arvostelu
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thanks so much for the feedback, Mayame! I’m sorry to hear the top didn’t work out as you’d hoped. From what you’ve described, it does sound like sizing down may have helped with the fit and movement. We really appreciate you sharing your experience...please reach out if we can help with sizing

Saanut 5/5 tähteä

Ease of return & replacement

I had ordered a size and style that didn’t suit me and on contacting the staff they were very quick with the reply with advice on style and size. My return of my original order and the arrival of my new order was quick and effortless. The product itself is beautifully made and I can’t wait to wear them at the beach this Christmas.

21. marraskuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thank you so much for the lovely feedback, Simone!
We’re so glad the exchange was quick and easy and that you love your new pieces!
Have the best time wearing them at the beach this Christmas

Saanut 5/5 tähteä

Great Product

The models being generally curvy really do show how the bathers will look, the videos are very helpful to demonstrate how the product will fit which made me feel comfortable buying online.

I'm generally too tall for one piece bathers so this product is ideal.

Also the racer back offers great support.

21. marraskuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thank you so much for sharing this!
We love hearing that the videos and curvy models helped with choosing your fit

Saanut 5/5 tähteä

Quick delivery

Quick delivery
Was able to purchase different sized top and bottoms
Great materials

21. marraskuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thank you for your review
So glad delivery was quick and you could mix and match sizes!

Saanut 5/5 tähteä

Great cossie

Great cossie. Material a great thickness, nice coverage and very comfortable

22. syyskuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thanks so much Karen! We’re thrilled to hear you’re loving the fit and feel!

Saanut 5/5 tähteä

Ecstatic

Very happy with this item, whole process was a breeze thankyou!

22. syyskuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Amazing to hear, thank you Raija!

Saanut 5/5 tähteä

Awesome swimwear

Easy to order, great range, quick postage

22. syyskuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

We’re thrilled you had a great experience with us, Jenny!

Saanut 3/5 tähteä

Bathers don’t suit my body type

I have wanted to try Sheila May swimwear for a long time and finally bit the bullet. I avoided purchasing for so long because they are expensive and I only swim laps but I wanted something colourful and with good coverage.

I am normally a 16. Followed the size chart and went with my regular size and unfortunately the sizing was way off. Both top and bottom were very baggy and unflattering. I have small boobs and the cups made me look like I was dressing up in my mums clothes. Unfortunately refunds are not an option and you also have to pay return postage. I exchanged for a different style and colour as I also didn’t like what I originally purchased in the flesh. I also went down a size. Again, the bathers didn’t fit. The high cut ride straight up my bum but are baggy all over and the 2 layers looked lumpy as they aren’t a firm fit. The shorties have seams in strange places and lots of loose fabric in my crutch.

I’ll keep the shorties because they offer some coverage but the high cut I will never wear. Unfortunately there is nothing left that I’d like to try at the store as I need bathers for swimming laps (so something fitted). I give up. It’s such a shame as the bathers look lovely on all the models but they don’t fit my body type. I am short, chubby and have no boobs. I am a true 16 and a size 14 was too loose. I will donate the bathers to the op shop and hopefully get over spending nearly $250 for a pair of ill fitting shorties.

It seems most other people have success with these bathers so it’s not a criticism of the company, it’s just that I didn’t have any luck with my body shape and I desperately wish they offered refunds and free return postage. That would have been a game changer.

8. lokakuuta 2025
Oma-aloitteinen arvostelu
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Thanks so much for your honest review, Kathryn.

We know how challenging it can be to find swimwear that fits just right, especially when catering to all body shapes and needs. We genuinely try our best, but it’s not always perfect on the first go.

Please know we do offer store credits and exchanges so that you can end up with something you truly love and feel comfortable in — we’d hate for you to give up! If you're open to it, we’re more than happy to help suggest styles that may be a better fit for your needs, especially for lap swimming.

Thanks again for the feedback.

Saanut 5/5 tähteä

Great website and prompt delivery

Great website and sizing recommendations to make the right choice. I received my purchase within a couple of days and love it

22. syyskuuta 2025
Sheila May Swim-logo

Vastaus yritykseltä Sheila May Swim

Hi Janine,
Thank you so much for the lovely feedback! We're so glad the sizing recommendations helped and that you love your purchase.
Enjoy your new swimwear!

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