There was some confusion around something I had returned but after waiting a few weeks for the exchange I thought was being sent I contacted the company and had excellent assistance to sort things .... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
There was some confusion around something I had returned but after waiting a few weeks for the exchange I thought was being sent I contacted the company and had excellent assistance to sort things .... Näytä lisää
Yritys on vastannut
This towel wrap dress is such a simple design… but I honestly don’t know how I’ve gotten this far in life without it! Absolutely brilliant, beautiful trait to size fit and style, the material is b... Näytä lisää
Yritys on vastannut
I will not buy any further products. Purchased two wrap toweling dresses, very disappointed with the products. They were not worth $130 each, not of good quality and not well designed.
Yritys on vastannut
Took two weeks to arrive from Australia (to UK) which I guess is reasonable. Good tracking information. But I had issues with sizing, so buying swimwear overseas is not such a good idea! The top was p... Näytä lisää
Yritys on vastannut
Mix 'n match swimwear to spark joy! Australian swimwear brand devoted to empowering women with confidence and comfort in their swimmers!
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Vastaus yritykseltä Sheila May Swim
There was some confusion around something I had returned but after waiting a few weeks for the exchange I thought was being sent I contacted the company and had excellent assistance to sort things .
The email I had received was confusing but they have reassured me that they are trying to change the automated emails to avoid this . The actual bottoms I chose are perfect great design and fit.

Vastaus yritykseltä Sheila May Swim
This towel wrap dress is such a simple design… but I honestly don’t know how I’ve gotten this far in life without it!
Absolutely brilliant, beautiful trait to size fit and style, the material is better than expected. Drying but not bulky and scratchy like a towel. I don’t go to the water without it!
Service and delivery was prompt and easy.

Vastaus yritykseltä Sheila May Swim
I will not buy any further products. Purchased two wrap toweling dresses, very disappointed with the products. They were not worth $130 each, not of good quality and not well designed.

Vastaus yritykseltä Sheila May Swim
Great Customet Service. Excellent product. I purchased the wrap dress. Highly recommend.

Vastaus yritykseltä Sheila May Swim
I have issues with sizing, both the top and bottom are too big, i would like to return but i am only offer a credit note and I would prefer to have my money back. I don't think i will buying swimwear overseas again. also when buying i did not expect the huge costs of customs fees etc

Vastaus yritykseltä Sheila May Swim

Vastaus yritykseltä Sheila May Swim
Be sure to read the fine print...no returns on items no matter what the issue:(

Vastaus yritykseltä Sheila May Swim
Good quality swimwear, not too revealing and with some lovely patterns, very comfy too!
Very prompt response to my questions. Order came quickly. Feels lovely to wear. Good quality.

Vastaus yritykseltä Sheila May Swim

Vastaus yritykseltä Sheila May Swim
The swimsuits arrived quickly, but after trying them on I needed a smaller size and the return process was easy. The swimsuit feels and looks great on.

Vastaus yritykseltä Sheila May Swim
Have ordered twice now and both times were a great experience. The hardest part is picking what swimwear to buy.

Vastaus yritykseltä Sheila May Swim
Great selection of colours and patterns.
Quick delivery and great product

Vastaus yritykseltä Sheila May Swim
Amazing bathers
Have quite a few now
Easy ordering
Arrived within days

Vastaus yritykseltä Sheila May Swim
I have bought several times, all excellent.
Always get things out quickly.
Returning is simple and efficient.

Vastaus yritykseltä Sheila May Swim
The sizing runs quite large. I usually wear a size 12–14, but needed to exchange for a size 10. The return process for sizing was straightforward, but it’s worth keeping in mind when ordering.
The high-cut bottoms are very high-cut, with less coverage than I expected. The crop top is also quite short, so if you have a longer torso, you may find it doesn’t provide much coverage through the midriff.
My biggest disappointment was the return policy. As a first-time customer, purchasing from Sheila May felt like a risk, and the no-refund policy means that if the swimmers aren’t the right fit or style, you’re left with store credit despite a significant upfront purchase.

Vastaus yritykseltä Sheila May Swim
Swimwear not designed for swimming. Colours fade +++

Vastaus yritykseltä Sheila May Swim
I rarely leave negative reviews, but I feel other consumers should be aware of my experience.
I purchased a swimsuit from Sheila The Label after relying on the published sizing information. When it arrived, I found the fit significantly tighter than expected and unsuitable for my intended use.
I contacted the company immediately after receiving the item. It was unworn, with tags and hygiene liner attached, and I returned it exactly as instructed.
After the return was received, I was issued store credit rather than a refund to my original payment method. I then contacted the company again and specifically requested that the refund instead be returned to my Visa card because I had lost confidence in ordering another swimsuit after my experience with the sizing.
The company declined that request and advised that the store credit would remain the form of refund.
As a result, what should have been a straightforward customer service issue became a lengthy and stressful dispute involving my bank. I have spent far more time than I ever expected trying to resolve a $125 purchase.
My advice to anyone considering buying swimwear from this retailer is to read the sizing information and return policy very carefully before purchasing, particularly if buying sale items. If the item is not suitable, you should consider whether you would be happy receiving store credit rather than a refund to your original payment method.
This review reflects my own personal experience. Well and truly disgusted
A generic apology does not resolve the problem.
The issue is not that I misunderstood your policy. The issue is that you refused to refund my original payment method after receiving the swimsuit back in perfect condition. As a result, this matter remains unresolved and has had to be escalated.
If you genuinely regret my experience, then resolve it immediately.

Vastaus yritykseltä Sheila May Swim
My first order was unfortunately lost in transit and never made it from Australia to Finland. However, Sheila May Swim’s customer service was easy to reach and responded quickly, investigating the situation right away. They promptly arranged a replacement order, which arrived much faster.
I was a little nervous about ordering such an expensive swimsuit without trying it on first from the other side of the world, but I couldn’t be happier with my purchase! The swimsuit feels high quality, and the size was spot on thanks to their size charts.
10/10, highly recommended!

Vastaus yritykseltä Sheila May Swim
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