Shades Blinds Arvostelua 

First class blinds & fitting

Shambles of a company!!
Placed an order through the East Kilbride branch .
Ordered five blinds , three of the five blinds were wrong ! One was for a patio door the blind only came halfway down the window , one of the blinds was the wrong colour and the other one was too long for the window!!

Phoned to complain and was told the mistake was human error, how can you get an order so wrong!! There was no apology from Danny who i spoke to he just said no company gives 100% quality control ! I found this astounding coming from a member of staff !

I then asked to speak to a manager and Angela called me and informed me she was a manager, at this point I asked for my complaint to be escalated to someone higher up in the company. I was then told there was no one else I could speak to . I find this hard to believe for such a big company there is no area managers or senior managers?

After speaking to Angela again I was told they would be fitting the blinds for a second time on Tuesday 9th June. They didn't turn up , oh yes they managed to get wrong as well. The answer is got for that from Angela was oh sorry I forgot to hit the save button to confirm your booking !!

At this point I asked again for my complaint to be escalated to someone higher up in the company. Angela then said there is only myself and Larry who are supervisors to deal with any complaints. In the space of five days Angela was seemingly no longer a manager but a supervisor!!

Once this company have your money their attitude and customer service is appalling. If you are looking for great customer service and a stress free experience , think about taking your custom elsewhere .

Had my complaint been taking seriously and dealt with in an appropriate manner I would never have thought about leaving this review . I can only hope this gets brought to the attention of someone higher up in the company for them to realise how customers are being treated .

Sales Rep was on time and tracking service made it easy to see when he would arrive. He was well mannered, professional. I was kept up to date by email that fitting day was on schedule.
Young man who fitted blinds was also pleasant and professional, job was completed quickly. I would highly recommend Shades, they are professional, quality of product is very good, and very reasonably priced.

Excellent service from Shades, kept me well informed each step, also supplied tracking service was really efficient. Can’t fault them. Blinds are perfect.

Have used in past and been delighted with service but this time I am disappointed! Blind hits handle of window when putting down all the time and blind installer never brought a ladder but proceed to stand on my ottoman, which I moved out the way to allow access, and broke it and never said a word but I certainly heard the thud of him falling off it!!!

Very pleased with the guy that came out to measure my windows for my day n night blinds he was so helpfull and very polite

Shades blinds are value for money professional from smart to finish

Windows were measured and blinds paid for on 13th May.
Was told the fitting date was 27th May, 2pm to 7pm, was cancelled by fitter late in the day.
Second date was 2nd June, 10am to 2pm as explained to Glasgow manager Danny, I’d suffered bereavement of a close family member and couldn’t afford to wait around all day. The Blinds were getting fitted in an empty flat so I was assured I would be the first customer and would be called first thing that morning to have time slot confirmed (likely from 10am to 11am).
In any event I was not phoned. When I called the office Danny was unavailable and I was told under no terms would I have been guaranteed the first call out. I ASSURE YOU I WAS! I thought special arrangements had been made because of my situation.
In any case the fitting did not go ahead as it was being moved to after 2.30pm (not even within the designated time slot). I cancelled it via office then received a message to say fitter had called and I wasn’t available!!
I have since arranged to pay an agent to give the fitter access as I am in the middle of funeral arrangements. I cannot postpone fitting as tenants are waiting to move in.
Shades said they would rearrange another date within a few days. They haven’t. Every day that goes by without blinds I am losing money as I cannot rent a flat with no blinds.
I have found SHADES to be completely lacking in compassion, disingenuous and completely inflexible because COMPUTER SAYS NO!
Avoid them at all costs if you are in a hurry to have blinds fitted or can’t afford to be cancelled at the last minute. Shocking service especially as they are aware of the family bereavement.
UPDATE - i see youve sent a standard reply which does not even attempt to resolve the problem.
Im told told it will be another TEN DAYS before you can fit the blinds so youve not even kept your promise of last week to fit me in asap, SHOCKING 😮

Great service. Got exactly what I wanted no hassle or fuss

Very pleased with the service the blinds are good quality and reasonably price.
The fitter came on time was friendly and very efficient.

From start to finish everyone was first class. I was kept well up to date about my order throughout. On fitting day the guy was so nice and in and out in minutes Id highly recommend them very reasonable prices and speedy service.

I had shutters installed by Mark from Shades Blinds yesterday, and from start to finish it was a pleasure having him in our home. Mark was so good at his job and explained about the dos and donts of looking after the Shutters.
I was honestly blown away with how Beautiful the Shutters were and how much they changed the Room, they are so Beautiful, and more affordable that I thought. Well done Shades for the prices, and a big thank you to Mark, what a guy ❤️❤️❤️

Great company highly recommend from measuring to fitting only company I would use

Quick work,friendly,helpful salesman.
I would recommend to use this company.

The agent who attended was very professional, helpful and most of all very friendly. He made my choice of blind very easy. Would not hesitate to recommend Shades

Got blind off shades blinds and everyone was so friendly and very polite and fitter was really quick at fitting and the experience from start to finish was amazing

We are still waiting on one of the bits of the blind it wasn’t complete

My whole experience with shades blinds from ordering to fitting was excellent. I was arranging the blinds for my very elderly parents. The salesman and fitter were both considerate, friendly and professional. The tracking app worked perfectly so I was able to keep my parents updated with expected ETA. The fitter arrived as per the tracker and completed the job quickly, efficiently, and cleaned up afterwards. The blinds look amazing. My parents are thrilled. Most importantly it was all done at a better than fair price.

Guys turned up when stated measuring and fitting did not take long

Fast and efficient.
Salesman friendly but didn't stay for hours.
Person hanging the blinds did a great job.
I'm very happy, would recommend.