I’m extremely happy with my umbrella cover from Shades. The quality is excellent, and it’s great value for money. When I rang with an enquiry, the staff were very helpful, polite and friendly. Deliver... Näytä lisää
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I bought the original cantilever umbrella from Shade Australia and this is the second replacement cover I have bought from the them. The umbrella is one of the best invetsments I have made and the co... Näytä lisää
At first I did not like the website and left a low review, but I'd like to upgrade the review, since speaking to very helpful staff and after receiving the excellent products. I've also been told the... Näytä lisää
Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Yhteystiedot
17, 2565, Ingleburn, Australia
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to order and quick delivery
11. joulukuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Andy,
Thanks for your five star review!
We're glad to hear that you found it easy to order online and received it quickly - we always ship as soon as we can!
Kind regards,
Alana
Vastaus yritykseltä Shade Australia Pty Ltd
Hi John,
Thank you for the five stars! We're thrilled to hear that you were happy with the level of communication you received through your order, particularly regarding delivery! We'll always do what we can to accommodate delivery requests from customers too!
I'm sure your new Sunranger Woodlands Collection Timber Umbrella looks fantastic in its new home.
Kind regards,
Alana
Easy to order
Easy to order, prompt delivery & communication regarding delivery was excellent. Thank you
7. joulukuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Thank you for taking the time to give us a five star review based on your order with us. We're thrilled that you found it easy to order your new Bayview Umbrella on our website - we've done our best to make it look great and easy to navigate!
Kind regards,
Alana
Great service
Great service. & very reliable & efficient. Prompt delivery to Perth.. A nice helpful business to deal with. The Shelta umbrellas are great quality!! We have 3 of them!
🙂⛱️
8. joulukuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Caz,
Thank you for a lovely five star review based on your experience with us! We're very glad that you had a great experience where we were able to help you with your order!
Kind regards,
Alana
Expert and timely advice online
18. joulukuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Julie and Lachlan,
Thank you for your great five star review!
We're so glad that you were able to get really useful and quick advice through our website's online chat! We'll always do our best to help with any questions about our range.
Kind regards,
Alana
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Donald, your public Trustpilot review just came through and I'd like to say thank you very much. It is always great to get positive feedback from our customers and when we're in this very busy Christmas period, it makes the whole team feel really good. Thank you. Andy Managing Director, Shade Australia
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Rod,
Thanks for the five stars!
It's great to hear that you received your Shelta Bayview Centrepost umbrella quickly and that you found it easy to order on our site!
That's a really popular backyard umbrella and I'm sure it will do a great job for you!
Kind regards,
Alana
Love it
Very easy to use, sturdy (even in stronger winds) and plenty of room for two. Has extended time at beach and even into early evening.
Best product I’ve had in years.
15. huhtikuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Sean,
Thanks for the five stars!
That's fantastic to hear how happy you are with your new Shelta SuperUV Protector and your review really touches on something we love to hear: being able to extend quality time outdoors without worrying about the sun.
Kind regards,
Alana
Cantilever Umbrella
Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ended up with cross arm base and ballast weights as partner rejected my proposal to bolt the baseplate direct as there is a thick reinforced concrete slab under.
29. marraskuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Jim,
Thank you for taking time from your day to write a five star review for our store!
We're very glad to hear that you found it easy to find the perfect shade umbrella on our website and that you were able to choose from our selection of bases to find the one that would best suit your outdoor area!
We do our best to reply to our live chat as soon as we can during business hours and we're also really glad to hear that you used it and were happy with receiving a quick response!
Kind regards,
Alana
All so easy to order and pay.Will not…
All so easy to order and pay.Will not hesitate to use this website again in the future
13. joulukuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Jennifer,
Thank you for your review!
It's great to hear that you found it easy to order and pay on our website and we look forward to serving you again! I'm sure your Commercial 50% Shade Cloth will do a terrific job for your needs!
Kind regards,
Alana
Superb umbrella, good service, slow delivery.
Good, quick website, easy to order, good product and delivery went smoothly. However, delivery did take 10 days - a bit longer than I expected.
However, the umbrella itself is superb. Very, very nicely and strongly made. Excellent fixings and mounting plates. Extremely easy to raise and lower, also easy to put the cover on (even the standard cover is well designed and well made, with a lovely, butter-smooth zip). I am pretty fussy, but I have been impressed by how good it is. To give a full, objective review, I would say that the fabric of the umbrella is slightly thinner than I would hope. We shall have to see how it lasts. I am sure that a thicker fabric would be more expensive as well as heavier, so this is a comment rather than a criticism. Overall I am frankly delighted with the purchase.
23. marraskuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Simon,
Thank you for taking the time to write us a thorough five star review.
We're very glad to hear how happy you are with your Savannah Cantilever Umbrella and that you have found it so easy to use. The fabric, while it seems thin, is certified UPF50+, which is the highest UV rating available for fabrics in Australia and blocks 98% of UV rays. It is unfortunate that your delivery took longer than you expected though - while we do our best to find reliable couriers that we can trust with our customers' deliveries, shipping large items can still be tricky! We appreciate your patience in that regard and again are so glad that you're happy with your order.
Kind regards,
Alana
The assistance provided by Laura
The assistance provided by Laura. She was extremely helpful during the day
9. joulukuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Thank you for five star review!
We're thrilled to hear that you found our staff to be super helpful when placing your Umbrella order with us! Laura has a lot of experience with Shade and it's great that she was able to help you find the perfect shade solution for your needs!
Kind regards,
Alana
Great price and great service
Great price and great service, excellent communication
24. marraskuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Tim,
Thanks so much for your five star review! We're glad that you had a great experience buying a Savannah Cantilever Umbrella with us online! We're also glad that you appreciated the level of communication you received throughout your order!
Kind regards,
Alana
Savannah Cantalever umbrella and large resin base on wheels
As expected, delivered on time.
23. marraskuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Neil,
Thank you for your five star review!
We're glad to hear that you received your Savannah Cantilever Backyard Umbrella when you expected it to! We work with many different couriers to get all of our orders out and on time!
Kind regards,
Alana
Very easy process ordering online
Very easy process ordering online.
Communication was great and my parcel arrived in great time.
I bought the sun shelter for a Christmas present, and own one myself.
It’s the best of its kind. I’ve had others that have broken, but not Shade Australia one.
Thank you.
21. marraskuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Garrie,
Thank you for taking the time to write us a wonderful five star review!
We're very glad to hear that you had an excellent experience ordering from our website and that you were happy with the level of communication you received as well as how soon your Shelta UV Protector got to you!
I'm sure it will do a great job for you for many years to come!
Kind regards,
Alana
Online ordering process for me to…
Online ordering process for me to purchase a cover was absolutely super easy
20. marraskuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Kerri,
Thank you for giving us a five star review!
It's great to hear that you found it so easy to order off of our website!
I'm sure your umbrella cover will do a great job for you for many years to come!
Kind regards,
Alana
Simple system to purchase
Simple system to purchase, however the checkout is a bit clunky but not a problem.
I have seen much better (quicker) checkouts.
4. joulukuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Brian,
Thank you for your review!
I've forwarded your feedback about our Checkout onto our Webmaster - we consider all of the feedback offered by our customers.
Kind regards,
Alana
Vastaus yritykseltä Shade Australia Pty Ltd
Hi Lavinia,
Thank you for your five star review!
We're glad to hear that you're happy with your Shade Cloth Fixing Pins!
Kind regards,
Alana
Quality product
It was delivered on time and I am really impressed with the quality of the umbrella.
The only disappointment is that the white fabric of the umbrella has 2 very noticeable stains as we took it out of the box.
19. marraskuuta 2025
Very quick supply of item ordered
Very quick supply of item ordered, which was an outdoor umbrella cover. Item exactly as described and much better quality than the cover supplied with the umbrella at purchase. I made some enquiries on line prior to purchase and Shade Australia provided the exact same cover as retailers at a significantly reduced price. From my experience, highly recommend.t
29. marraskuuta 2025
Vastaus yritykseltä Shade Australia Pty Ltd
Thanks so much for taking the time to write us a fantastic five star review!
We're thrilled to hear that you had an excellent experience ordering from us and that you were very happy with not only the quality of your new umbrella protection cover, but with the competitive price as well!
I'm sure it will do a wonderful job of protecting your cantilever umbrella for many years to come!
Kind regards,
Alana
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