Servus Credit Union Arvostelua 

Dominique, Call center employee.
She is above and beyond 5 stars.
She is very easy to understand.
She is very patient and takes time to explain and explain again.
She worked and worked, tried numerous ways to solve my problem, until she did so.
She is an asset Servus cannot afford to lose.
Thank you Dominique!

I've been a member of this CU, through it all, since its inception in Dewberry Alberta since 1974. Account number 137.
That aside, in all those years, I have dealt with many managers through my farming career that were all fine
But have to give shout out to the latest in SCU Dewberry, (Erin O'Neill)
She is simply remarkable, friendly, personable, patient, funny, highly qualified I've experienced.
5 Stars Keep her! In Dewberry lol

If I could write -5 stars I would. My ex fruaded my account. To regain access to online banking I was required to fly back to Edmonton ( i had moved out of province for my safety) and show them my ID which they photo copied. I had to go to Edmontob Police to sign a document that was meant to give police access to my account. I jump through every hoop. The restrictions remaining on my account were absurd. When I tried to close my account they told me that was not part of the deal. So I went with CIBC and once my cra GST cheques stopped going to Servus and they weren't getting there $50 service fee each month. I got the OBSI involved which they convinced them they never had me go back there, did not have my current ID and address and I was denied copies of our conversations and video surveillance. The police document and plane tickets were ignored and obsi sided with Servus. Now because I don't use there account they refuse to let me close I was just served. They are sueing me. My life is hard enough enough as it is and unless they want to harvest and sell my organs I have nothing . They vicious heartless company. Belinda delton branch and CEO especially.

Well... how do I give lower than a 1 star.
Servus credit union gave me 2 judgements (my fault yes) which were paid off and satisfied. Thought that was it until I found out they didn't file that it was properly satisfied. After months of trying, I got the judgement satisfied in courts but Servus filed the date of satisfaction as the current date ~4 years later. I was told "too bad" by Servus. Another year later I was able to get it cleared and watching my credit finally come back. This is after years of paying higher rates on my mortgage because of some idiot employee that couldn't file paperwork properly. Thanks Servus for costing me 10's of thousands of dollars for your screw ups.

In mid-September someone did $2500 worth of e-transfers out of my chequing account, not me, and I’m still waiting for servus to return MY $2500 to me after over two months, 8 weeks. If it’s not resolved by next weekend, I’m pulling my money and RRSP out of servus. The man at the tsuu Tina location in Calgary was smiling and smirking at me today when we were trying to get answer. It could be an inside theft for all I know. I can’t do banking online, they won’t let me look at the screen, and I can’t get paper statements because of the postal strike. I have no control over my credit card and bank statements at all now.

Car loan interest rates are too high.
Servus should offer more reasonable interest rates for car loans. But other than that they are ok to deal with.

Horrible customer service. Constantly on hold for over an hour!

For the past week (since at least Sunday, September 15), their Interac e-transfer system has been out of service.

Apparently, Servus updated their software and it caused some sort of issue with Interac. I get that technical glitches' happen, however, no other bank I deal with would allow this to go on for a week.

Servus has not posted a message that this service is unavailable. When the e-transfer doesn't work the website asks the user to call the call centre. So, that what I did. I called the call center on Monday, September 16 and was told that this was a known problem related to a system upgrade that Servus did (no date was provided of when this upgrade was done) and that they (the flunky in the call centre) had no idea of when the service would be restored.

I wasted 15 minutes of my valuable time to learn that Servus knew there was a problem but they didn't have any idea of when it might be working again. And that they couldn't be bothered to put up a message saying the service wasn't working, instead telling users to call the call centre.

Seven days without this service is unacceptable.

Over the weekend their website was down for maintenance and I thought 'yay, they're working on the e-transfer problem.' Nope, I was wrong. System is still broken.

Yes, Servus, I will be leaving you soon. This is just the most recent of many problems I've had with your organization in the past year. Problems that I don't have with RBC, Tangerine, CIBC, or EQ Bank.

You were a good financial institution at one time, I know because I've been a member for more than a couple of decades. In the last two years, Servus has become a joke. They seem more focused on absorbing other credit unions than serving the clients they already have.

If you're a member, I encourage you to leave and if you're thinking of joining Servus, I would recommend that you not do that.

I read about SERVUS values and such and it really used to mean something to me, but ultimately I want my banking to be easy and convenient. I accepted a car loan through SERVUS so for the past 4 years I have had an account with them. I am happy to never go to a branch and do all of my banking on line. SERVUS on line banking is the worst I have ever experienced. It is because of my on line banking experience with SERVUS that I am paying off my auto loan early through my “actual” bank and I will not do business with SERVUS again. Granted, I seldom access my account, so maybe if I was in there every day or weekly it would be different. But for me, my relationship with SERVUS has been terrible from the beginning and I would not recommend them to anybody. Makes me a bit sad to say that about a home grown financial institution, but its just not an institute for modern banking

I’m quite fond of the credit union values which is why I opened an account with Servus when I moved to Alberta. They have an option to open an account online which doesn’t seem to be working and keeps giving an error message without providing a reason so I was advised to attend the branch.
A few notes, the Financial Advsior that opened my account didn’t provide all options for a chequing and chose the account he wanted for me instead of asking what I preferred, I’m between the age of 17-25 and they have a free chequing if you’re in that age range so I let him know that I wanted that account instead of what he chose for me.
I also requested for an overdraft which I was approved for and was supposed to be completed that same day but it still hasn’t been applied so I will be following up.
The app is missing a lot of valuable features like locking your debit card and enabling notifications for deposits, not just transactions in general.
I do like their Member Contact Centre, they’re quite responsive.

The interest rates for car loans are too high. To improve you should offer better rates to existing car loan clients.

I only rated this experience a 1 star as I was not able to select NO stars!!
SCU Harvest Pointe - Edmonton… if you want to take your money out in cash, they won’t let you, completely refused me because I told them they didn’t need to know why I wanted cash! They made all kinds of excuses, instead of asking members why they want their cash they should be asking themselves why they don’t want to give it😡
Not my experience in other branches, just this one…so far🥴

So today, July 12, 2024 I received a email from Servus Credit Union advising me that the fees for my Mastercard are going up effective Sept. 1,2024 Thinking Ok, should not be a problem. WRONG!!!! Account Maintenance fee goes from $10 to $15/month, a 50% increase. Cash Advance Fee Canada goes from $2 to $5 per transaction, a 150% increase. There are other increase as well, like Cash like transactions that go from $0 to $7.50/per transaction. I mean were do they get off charging those kinds of increases??? Fraudulent???? Are they not governed by the Bank Act of Canada???? Needless to say I will be paying my card off as fast and possible and not use it again. Will find a card that appreciates my business without ripping me off!!!!! Tough pill to swallow for a Senior on a fixed income. Yet it is 2024 and we get the same greed as we got in the 80's.

Worst bank ever. They’re rude. Not at all how you expect a credit union to operate. They will lock your account randomly and cannot correct it. For instance .. I lived in Penticton BC for a short time. I used a service called Uride and they’d lock my card for days at a time - making it IMPOSSIBLE to get to work. This happened upwards of 20 times in 2 months (other times I walked/ rode my bike when it wasn’t raining, or too hot). And I would have to call in the morning and after my shift because it would be unlocked in the morning. Further they dismissed my account on general inquires about balance, payments, locking my cards in the USA, and a general frustration in regards to these issues. The most disrespectful thing I have EVER said to an employee (working for 10 years in customer service myself), was “does it make sense to lock a bank account that has youd like a payment from? Since nothing can be bolded, I want to make it clear THERE HAVE BEEN CUSTOMER SERVICE AND LEGAL PROBLEMS FOR YEARS. FURTHER, THIS BANK DOES NOT CARE AND I HAVE BEEN WITH THEM SINCE 2013 (THATS 2013- 2024),IN HOPES THAT THEY WOULD MAKE CHANGES AND AMMENDMENTS. This was a bank trusted by my family and they have done nothing but failed.

Good afternoon. please pay attention to my review, the service is terrible in this bank, I have been registered with this bank as a business account since December 5, 2023, from that day until today, every day I correspond with the manager of this bank, I have a conversation with him 90 letters for which there are only promises, I cannot receive a check with my money, the amount is small, but for me it is money since I live alone with three children, I no longer have any income, and I do not have a master card. I earn money through hard work, and I can’t get them, and I also can’t get statements on the movement of my money.and I don’t see any receipts or account balances. I don't have a card. It's just a nightmare with this bank. The manager works every other day, sometimes from home, sometimes he has meetings. and so on for 2 months. No one except him at the bank can give me information since he is attached to me. when will all this end. Should I come to the bank with my children and live there? How should I pay for everything? and when will banks start working humanely? and also my employees have been unable to receive payment for their work on time 3 times already. although I send them the data to the bank 15 days before payment. I constantly ask that everything will be received on time, the answer is always “yes, yes, of course” and then the program starts, it freezes, doesn’t work, etc.

We had our mortgage through Servus, at our mortgage brokers suggestion. Unfortunately like much of the world right now, employment opportunities that pay a living wage, are not so easy to come by. After months of stress, and no work prospects in Alberta, we decided to look for work elsewhere. Luckily we found work, but it's not in Alberta. My partner contacted Servus regarding this, wondering what would happen with our mortgage. Long story short, we are penalized close to 3k because Servus does not operate where we are located.
This is on top of numerous times where the website didn't function properly, and being locked out of the account countless times.
I would strongly caution anyone working with Servus for their mortgage. You may think that you'll live somewhere for decades, but if you move, it will be another pile of cash to pay out to a multi- billion dollar company that doesn't care about your situation, or you.
My partner attempted to resolve this, plead our case etc, to no avail. They do not care.

I opened a Servus bank account, and at the same time I was offered a MasterCard. Within the first payment cycle I had mistakenly transferred my monthly payments for mortgage, etc. of $8000 to the MasterCard instead of the bank account. My credit suffered because of the error (the bank account had insufficient funds) and MC had my $8000. It is now over 6+ months later and I am still being told by MC that they can only refund my money if I take cash advances and pay their service charges for their $2500 limit per transaction. Some type of financial institution and credit card - take the money and literally charge to get it back! This used to be the tired old plot of western movies where the bank robbers got away with murder...but now it's the "members" money they're getting away with and there's not even a forum other than here to complain. I hope this review serves your decision well if making a choice about Servus MasterCard. When Shady practices are "best" practise!

First introduced to Airdrie AB Servus Credit Union in April 2023
We were trying to Buy a Home, Over 70, Retired, medium to Poor Credit rating.
Turned down by two attempts at other financial institutions. Sean Semark Financial Advisor met with us heard our story introduced us to Manager Dennis Blackburn.
Sean spent an hour or more with us at our first meeting explaining the hurdles, roadblocks and what we had to do to accomplish our goal. Gave us information on a False credit report and how to clear our name. Locked in a mortgage rate before the rates went up. Kept us informed every step of the way, email, phone conversations, set up meetings at our convenience. Sean was a Power Player with the help of his team to get us to the finish line by our deadline of June 30. June 16, 2023 we signed the Mortgage papers on our Home. We can not thank them enough for their hard work it also has given us renewed faith in a financial institution that treats you like real people not just a dollar sign or number.
To Sean Dennis and the Team Thank You

The online financial advisor told me to they will call back. It's been more than an hour, but nobody has called back. This is the secon time it happened. This is bad service

From delayed loan to purchase a home, to online banking out of service continually, to long wait times for help with online banking, to no call backs, the list goes on and on and on!
How they say they’re rated #1 in Alberta is beyond comprehension.