We needed a small replacement part for our Smeg cooker. The customer service team very quickly identified the required part & gave us the serial number. Found the item very easily on the website & the... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I was able to speak to a human being to confirm part would fit my cooker. Delivery was next day as paid for!
Servevast were able to source multiple replacement parts for my trusty 25yr old Smeg Oven to leave it looking like new! There was a small quality issue with one part which was immediately and without... Näytä lisää
Yritys on vastannut
Following a call out from an unrelated company who wanted to charge ridiculous money and needed to wait 14 days for spare parts, I got in contact with these guys - explained my problem. I was asked to... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Official UK Spares & Accessories Retailer for Smeg
Yhteystiedot
3 Chase House, Park Plaza, WS12 2DD, Cannock, Yhdistynyt kuningaskunta
- 0330 094 7773
- sales@servevastdirect.co.uk
- servevastdirect.co.uk
4,9
Erinomainen
588 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful advice and recommendations
Helpful telephone advice and recommendations as product not listed
4. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Hi John,
We do try to have appliances linked to their parts on the site but we cannot always keep as up to date as we'd like, so I'm glad we could be of service over the phone.
Your review is appreciated.
Tom
Our smeg espresso machine had been…
Our smeg espresso machine had been leaking for a while and I was about to bin it and replace. However a quick scan of youtube, purchase of a new gasket and a 10 minute easy fix and we are good to go!!!
Gasket was easy to find and order with quick delivery.
Highly recommended.
18. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Thank you for the review. We're happy to have helped you save the espresso machine!
Tom
Great service and good communication
Great service and good communication
Highly recommended
2. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Hello John,
Thank you for the great feedback.
Zoe
Great website
Great website, great communication and a great product - definitely recommend
2. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Hello Olena,
Thank you for the really nice feedback, glad you found our web site useful.
Zoe
I contacted the Smeg team via their…
I contacted the Smeg team via their Youtube page and they confirmed that the part I needed (Hob Knob) via this website was correct.
SmegSpares dispatched and delivered my item within two days. Tysm 😊☺️
17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
We're so pleased that your order was exactly what you needed.
Thank you for taking the time to review. Heidi
Easy to use website and fast and…
Easy to use website and fast and efficient delivery and great customer service.
17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Thank you for taking the time to review Anne. We hope to be able to assist you again in the future. Heidi
Great service
Great service kept informed about delivery, good product fair price what more can you ask for ⭐️
12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Hello Lynn,
Thank you for the really nice feedback. Glad you were happy with our service.
Zoe
Very friendly and helpful service
Very friendly and helpful service. Tried Smeg Spain as I live in Mallorca but found them as useful as a chocolate tea pot.
Smeg UK has renewed my faith in the company.
12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Hello Richard,
Thank you for the wonderful feedback. Really happy you found our service more helpful than a chocolate tea pot :)
Zoe
Great company and easy to order
Ordered a seal for my old Smeg range cooker and wanted to source an original part and found Servevast Direct. A smooth process and even though I had to wait while they ordered the part directly from Smeg I was so glad to receive it. Fitting was easy and the oven working well.
12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Hello Asif,
Thank you for the positive feedback :) I am really happy you are enjoying using your oven.
Zoe
Amazing Company !!
I have a SMEG Range Cooker. I needed some spares and Servevast were amazing!! Very helpful in finding the correct parts. Very good communication. Very fast delivery. Will never use anyone else. Thank You.
4. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Hello Lynda,
Thank you for the really nice feedback. :) I am glad you were happy with the process of your order :)
Zoe
Great service
I asked for advice via the “contact us” section of website. The reply was quick and very helpful. I have now received and fitted the spare front panel to my dishwasher and am very happy with the result. Great service and good communication. Thank you Smeg
7. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Hello Ian,
Thank you for the feedback about how you found our service. Really happy you are pleased with your order :)
Zoe
Vastaus yritykseltä ServevastDirect.co.uk
Hello Albert,
Glad you are happy with your order.
Zoe
Finding a group head gasket replacement
Finding a group head gasket replacement for my Smeg espresso machine was not easy but Servevast made it simple with attached diagram clearly showing where and how it fits (and importantly which way up it goes). Prices are competitive and they notified me when parts were being imported from Italy , and they delivered when promised. I've ordered more parts as so pleased with my previous order.
11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Miss sold an item that I was assured…
Miss sold an item that I was assured was the original item for my product. Was charged £90 and told it was coming from Italy. When it arrived it wasn't what I'd been promised and was a much cheaper part. When I phoned to complain was dealt by a very rude person who laughed when I explained my predicament then put the phone down on me!!!
4. huhtikuuta 2024
Oma-aloitteinen arvostelu
Very good
Order for replacement smeg hob parts went smoothly. Other providers did not have the specific parts so I am happy with the order. The parts needed to be backordered but came within the timeframe and communication was clear and upfront.
10. maaliskuuta 2024
Oma-aloitteinen arvostelu
Would have liked to have given 5 stars…
Would have liked to have given 5 stars as the people at Servevast answer emails in a timely manner and the smeg cooker hood buttons arrived in perfect condition. Removing one star because the item took 2 months to arrive without prior warning.
Would use this company again because they do answer emails and the product is legit, but would expect a potential delay due to stock issues (I believe the buttons we ordered may be somewhat dated, so wouldn't necessarily expect them to be on hand) if the thing being purchased isn't current.
Thanks for your reply - exactly - if the item ordered is dated, there could be a 2 month delay without prior warning.
19. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Good morning,
Thanks for taking the time to leave us some feedback, apologies that we were not as proactive as we should have been in advising this item had stock issues with the manufacturer and would take longer to arrive.
Fast moving spares kept in stock in our warehouse are usually dispatched within 1-2 working days and parts needing to be backordered, but available over in Italy usually dispatched in around 7-10 working days. Unfortunately this item was unavailable in Italy too.
Whilst we keep around 6000 spares in stock in our UK warehouse, this is only around 10% of the pool of parts given the volume of models Smeg have produced over the years.
Glad the part arrived with you ok, have a great Friday.
Many thanks, Ryan
Very good
Very good, although the part we purchased had to be placed on back-order, it arrived within the specified time-frame and we were kept updated on progress.
16. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Good morning,
Thanks so much for taking the time to do this, pleased we could be of assistance!
Have a great week, Ryan
Very good staff at this company
I phoned for an engineer to call on me and spoke to a lovely lady called Mary on 14/3/2024, I needed to send my proof of purchase receipt and as I am 74 years old and not very computer savvy she helped me through this process which was so kind. She then booked me a service call for the following day with an engineer called Dave who was also very helpful and polite. I have given this company 5 Stars as I have not experienced such helpful service before. Thankyou
15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Hi Sylvia,
Brilliant, so glad to hear we could help you through this! I've passed your kind comments onto both Mary and Dave, we appreciate you taking the time to do this.
Have a great week
Ryan
Excellent service
Excellent service, fast delivery, competitive price and authentic parts.
26. kesäkuuta 2023
Oma-aloitteinen arvostelu
Superb service prompt attention nothing…
Superb service prompt attention nothing was too much trouble Zoe and Heidi were very thorough in making sure we ordered the correct parts for our Smeg oven. Highly recommended
5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä ServevastDirect.co.uk
Thank you for taking the time to leave a comment Davina. We're keen to assist and ensure you receive the correct parts required. Please let us know if you require any further help in the future. Heidi
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