Daisy and Josefina have been fantastic ( as well as patient with us ) There attention to detail has been great We look forward to working with these guys I would thoroughly recommend serac tech t... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I am a small builder who has recently started with Seractech, my letter was drafted up which looked very professional. Josefina has been in contact with me going through the process step by step helpi... Näytä lisää
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Horrendous Promise the world and deliver nothing. Impossible to get out of the contract. Will renew without your consent. Then charge you to exit the renewal. Then when all that’s done will still... Näytä lisää
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Absolute scammers. They tie you in 7 month period, through that 7 month period you won’t make any money out of it but you will pay extortionate fees, All payments have been paid last year with the la... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.
Yhteystiedot
Yhdistynyt kuningaskunta
- seractech.co.uk
2,8
Keskitasoinen
169 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
SCAMMERS AVOID
Look at all these terrible reviews. Verbally miss sold as a pay-as-you go, only to be hit with a 12 month bill ( over £3000 ) when you attempt to cancel this woeful service. followed up by a CCJ CLAIM!! Trading standards are looking into them. FAILURE TO MEET BASIC TRADING STANDARDS AND FAILURE TO TREAT CUSTOMERS FAIRLY
1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serac Technologies
Thank you for sharing your feedback. We take all customer comments seriously and strive to address any concerns thoroughly and transparently.
We apologise for any confusion or frustration you may have experienced.
To clarify, our service agreements are based on annual contracts, as detailed in the terms and conditions provided at the time of signing. We make every effort to ensure that all aspects of the contract are clearly communicated before any agreement is finalised. Our records indicate that the terms, including the 12-month commitment and the associated costs, were explicitly outlined in the contract signed by you.
Regarding your mention of being verbally misled, we take such claims very seriously and are committed to investigating this further. Our sales process is designed to be clear and transparent, and we will review our communications to ensure compliance with these standards.
As this is a business-to-business contract, there is no cooling-off period applicable. The agreement is binding once signed, and cancellation is not permitted after the service has commenced and data has been delivered.
We understand the frustration of dealing with unexpected charges and legal actions. However, we only proceed with such measures when there is a significant outstanding balance and after multiple attempts to resolve the matter amicably.
We value our customers and aim to treat everyone fairly and respectfully. We are also committed to adhering to all trading standards regulations. If you have specific details or evidence of any discrepancies, we encourage you to share them with us directly so we can address and resolve these issues promptly.
If you would like to discuss your situation further or seek a resolution, please contact our customer support team directly. We are here to help and hope to find a satisfactory solution for you.
Thanks.
Has helped me save a lot of time and…
Has helped me save a lot of time and expense doing this myself with the ongoing price increases of postage etc.
26. maaliskuuta 2024
Vastaus yritykseltä Serac Technologies
Glad to hear it Lee! Thanks
Extremely useful for historical…
Extremely useful for historical planning applications. Costs £75 per pack. Will continue to use for our company.
27. heinäkuuta 2024
Vastaus yritykseltä Serac Technologies
Glad it's going well Mark
We have worked with Serac for almost a…
We have worked with Serac for almost a year now and have found the people and service provided to be exceptional. All requests for information are dealt with quickly and efficiently and our account manager Emily is a pleasure to work with. Thanks!
8. heinäkuuta 2024
Vastaus yritykseltä Serac Technologies
Thanks Scott
Serac Tech is a fantastic service…
Serac Tech is a fantastic service provider. Quality data which is second none. I recommend them with full confidence. Our Key Account Manager (Maria) is extremely professional & helpful which makes your job easy as well.
8. heinäkuuta 2024
Vastaus yritykseltä Serac Technologies
Appreciate it Liam
We have been using Serac Tech for a…
We have been using Serac Tech for a number of years now, always found the data to be accurate and the staff really helpful. Emily and Will are very good. This is definitely for me the best system to use for planning data.
7. heinäkuuta 2024
Vastaus yritykseltä Serac Technologies
Thanks for the feedback Christopher
I had a great experience with Serac…
I had a great experience with Serac Tech. The service was quick, and received the 5 applications pretty quick. We'll be back again. If we could go back 20+ years that would be ideal
4. heinäkuuta 2024
Vastaus yritykseltä Serac Technologies
Thanks for the feedback
Deleted their old google business page due to bad reviews
Well this company had to delete their Google business page due to all the bad reviews they had and now they've just created a brand new one!
So I suppose I'd better write my review again considering they caused me so much stress.
My story seems to be identical to the others.
Got tied in to a contract I never saw or signed,
didn't get results from the system, tried to cancel, got taken to court for nearly 4k
Countless sleepless nights stressing.
I hope whoever is reading this hasn't signed up yet.
They must have more admin to process the claims through the court than any other department in their "business" / "scam"
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serac Technologies
Thank you for taking the time to express your concerns regarding your experience with us. At Serac Tech, we value transparency and the satisfaction of our clients above all, and it's disheartening to hear that your experience did not reflect the standards we strive to uphold.
It is our policy to ensure that all terms of service and contract details are clear and understood upon engagement. We also aim to provide a seamless experience for clients wishing to adjust or terminate their services, including the presence of an unsubscribe option.
A new account cannot get activated without the new customer themselves accepting our terms and conditions which has been the process for the past 3+ years. Legal threats and the prospect of court are scenarios we earnestly aim to avoid by resolving client issues amicably and fairly.
If you can reach out to our Support team to provide your company details, we will of course look into this for you.
Many thanks
Scam!!!!!!!
Scam!!!!!!!!
Do not spend your money with these crooks!!! I was miss sold my contract I haven't used there services once I have said on Multiple occasions I couldn't afford them but they did not care now I have court letters, I've paid half the year for nothing, iv tried calling them multiple times but the numbers are dead or just go straight to answer phone all they have a song and as soon as the song ends the phone dies
We all need to all come together who has been ripped off and take it further .
DO NOT GIVE THESE CROOKS YOUR MONEY
27. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serac Technologies
Hi David,
We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilised correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused with zero marketing outreaches sent.
Regarding your desire to cancel the service, our contracts are designed to commit both parties to a mutual agreement over a specified period, which supports sustained use of the service for it to be effective.
Many thanks Customer Success Team
Avoid avoid avoid!!!
Avoid avoid avoid!!!
I would avoid this company at all costs!!! After agreeing for this company to help find work on my partners behalf we decided after the first month of nothing to cancel the subscription. I have all the emails requesting this. Instead of doing what we asked they continued to do nothing for us and still added up monthly costs. This morning I have had bailiffs in my home to take goods to the value of £4000 because they didn’t cancel the agreement. They have done nothing for the £4000 and now I have nothing either. Photos of my kids rooms were taken while they lay there asleep because of the time they came to my home. They have taken £4000 for doing nothing for our business. Please please avoid this company!!!!
10. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serac Technologies
Thank you for your feedback.
We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilised correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused.
Regarding your desire to cancel the service, our contracts are designed to commit both parties to a mutual agreement over a specified period, which supports sustained use of the service for it to be effective.
Many thanks Customer Success Team
Absolute scammers beware
Absolute scammers beware . This company will soon be under investigation.
12. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serac Technologies
Despite our best efforts to recover your details, we have no record of you ever partnering with us. Please contact our Customer Success Team via out website so we can investigate.
Easy to use and fast way of downloading…
Easy to use and fast way of downloading historical planning applications. Works fine for us and will continue to use as long as prices remain within out budget:)
12. kesäkuuta 2024
Vastaus yritykseltä Serac Technologies
Thanks for the feedback John
Works well for old planning…
Works well for old planning applications. Had 2 video calls,one with Hattie and another with Maria. They took the time to understand our business and what we wanted from the system.
11. kesäkuuta 2024
Vastaus yritykseltä Serac Technologies
Good to hear Carl, let us or Maria know if there's anything else you need from us
We find the leads you provide extremely…
We find the leads you provide extremely valuable to our successful sales process . We find your portal very easy and intuitive. The data you provide helps to drive forward both our long and short term sales initiative
27. helmikuuta 2024
Vastaus yritykseltä Serac Technologies
Thanks for the feedback
We've won a few jobs now in a fairly…
We've won a few jobs now in a fairly short space if time. Customer Service team take care of everything for us each week. Thanks Emily and the team!
8. kesäkuuta 2024
Vastaus yritykseltä Serac Technologies
Good to hear John
BE CAREFUL! THEY ARE SCAMMERS!
I had an incredible disappointing experience with this service. The staff was unprofessional, the communication was poor, and the quality of the service was subpar. I would not recommend this to anyone seeking reliable and efficient service.Be careful!
25. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serac Technologies
Despite our best efforts to recover your details, we have no record of you ever partnering with us. Please contact our Customer Success Team via out website so we can investigate.
Thanks
Shocking service!!
Shocking service!!! Don’t use this platform!!! had it for months never got a single job from it! Best part of it won’t stop hounding you for money after already paying £300 per month for half a year to receive nothing back!!! Then trying to send fake court letters!!! AVOID AVOID AVOID
17. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serac Technologies
Dear Customer,
Thank you for your feedback. We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
Firstly, we understand that you feel the service has not been effective, we can see that you have only sent out 21 letters which would explain the lack of response. We have tried to contact you via email and telephone multiple times but been unsuccessful.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilized correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused.
We would appreciate the opportunity to discuss this further with you and explore how we can better support your use of our platform or adjust your plan to better meet your needs. Please reach out to us at your convenience so we can address your concerns directly and work towards a satisfactory resolution.
Many thanks
Customer Success Team
Scammers!!!
Scammers!!!
Please stay away!!
Don’t let them to ruin you!!
8. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Serac Technologies
I'm afraid we have no record of your account with us. Please reach out with more details so we can explore for you.
Many thanks
Vastaus yritykseltä Serac Technologies
Thanks Mathilda
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