Sensum Scents Arvostelua 

437
•
TrustScore 4.5/5 tähteä

4,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... Näytä lisää

Saanut 5/5 tähteä

Easy to order online. Fast delivery with no issues. Scent bottles are presented in a lovely box, and the smell of the scents are fabulous.

Saanut 5/5 tähteä

By making a fantastic product....... Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat. Been buying the Persian Spice 30ml Con... Näytä lisää

Saanut 1/5 tähteä

The Company SENSUM & The Designer Rooms has sent out E-Mails advertising Diffusers etc for Mothers Day deals. Only limited time offers per day. They come through on The Designer Rooms E-Mails too. goo... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kodintarvikeliike

Yrityksen kirjoittama

Bring the scents of nature to your home with Sensum Scents.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

437 arvostelua

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4,3

Kaikki arvostelut

(437)

77 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

By making a fantastic product.......

By making a fantastic product.......
Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat.
Been buying the Persian Spice 30ml
Concentrated Oil for years......you just cannot get a better fragrance.

4. huhtikuuta 2025
Saanut 1/5 tähteä

Sensum-The Designer Rooms. False advertising.

The Company SENSUM & The Designer Rooms has sent out E-Mails advertising Diffusers etc for Mothers Day deals. Only limited time offers per day. They come through on The Designer Rooms E-Mails too. good offers but misleading delivery info. States orders over £60 free delivery and says as you progress you are eligible for free delivery. Then at checkout they slap on a £14.99 delivery charge that you cannot amend or de-select ? Tried to order but wont pay £14.99 for delivery when offer stated it was free over £60.00.

22. maaliskuuta 2025
Oma-aloitteinen arvostelu
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Mikey,

So sorry to see that you had issues on our site. Sounds like a web error but we are happy to refund delivery charges if you send over your order number?

Many thanks,
Carly

Saanut 3/5 tähteä

Overpriced and don’t last.

The scents are lovely but in my opinion, the Sensum brand is totally overpriced. My diffuser has stopped working after about two years. Considering it was nearly £80, I’m disappointed. Won’t be buying another one and hopefully a cheaper one will last just as long. It’s made of cheap plastic.

7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Liz, thank you for your review. Sensum Scents has been going for years and has thousands of loyal customers, so we are sorry that you feel this way and we're sorry that Sensum did not meet your expectations. Have a great day.

Saanut 5/5 tähteä

Excellent customer service

I had a problem with sensum around a month after purchase. Contacted customer care team staff member Robert was quick to fix the problem. Excellent customer service and products!

17. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Terrible Customer Care

I cannot understand how this company has received so many good reviews when I cannot even get a reply to three emails and two Facebook messages.
I received one reply saying my email had gone into their spam account and they would get back to me, they didn't. The question is, if they can take time to reply with a story like "your email is in our spam" why not just reply to my email and sort the issue? It is not that difficult. I have been a customer of this company for many years and also have recommended them to friends and family and have given them a fair amount of business. I am very disappointed in their lack of customer service. Why do businesses these days think it is alright to take money from a customer and then never bother to care, reply or try and assist with a problem afterwards. Disappointing and time for me to move on. I would not be happy to recommend them or give them any more business.

10. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Customer Service

Having emailed Sensum the full experience from start to finish was so smooth & professional, I had a problem with my diffuser & Robert quickly rectified the problem by sending me a replacement diffuser I’m so very grateful for the understanding & kindness from Sensum really appreciate your help Robert thank you once again to the Sensum team

6. helmikuuta 2025
Saanut 5/5 tähteä

Abysmal website

I’ve given 5 stars because I absolutely love the actual product However your website is abysmal When I was trying to make my order it kept crashing I must have tried to make the order about 10 times before I was successful

9. tammikuuta 2025
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Martha,

Thank you for your 5-star review and your kind words about our product! We’re thrilled you love it.

We’re really sorry about the website issues you faced. We’re working hard to improve it and appreciate your patience.

Thanks again for your support!

Saanut 5/5 tähteä

Always easy to purchase

Always easy to purchase. Simply great scents,

6. tammikuuta 2025
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Jeanette,

Thank you for your wonderful review! We’re thrilled to hear you find it easy to shop with us and love our scents.

We look forward to seeing your name again soon!

Saanut 5/5 tähteä

This is absolutely top class

This is absolutely top class. From packaging to the style of the bottles and the scent. If you want something that is stylish and that looks glamorous then this is exactly what you are looking.. Might seem a bit pricey for a reed diffuser but it is worth every single penny .. it carries the ‘WOW’ factor

6. tammikuuta 2025
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Susan,

Thank you so much for your glowing review! We’re delighted to hear you love everything from the packaging and bottle design to the scent—it’s wonderful to know our products bring that ‘WOW’ factor you’re looking for.

We truly appreciate your kind words and are thrilled that you find our reed diffusers worth every penny. Your support means the world to us!

Saanut 5/5 tähteä

Reed diffusers every scent 🩷

Have all the scents they are all amazing..gave a couple away as gifts to friends and they loved them..will definitely be buying more glad a tried them now as a wasn’t sure as a didn’t know what they would smell like..well definitely wasn’t disappointed glad a got them now

6. tammikuuta 2025
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Ange,

Thank you so much for your lovely review! We’re thrilled to hear you love all the scents and that your friends enjoyed them as gifts too. It’s wonderful to know we exceeded your expectations—you’ve made our day!

We look forward to your next order and truly appreciate your support.

Saanut 5/5 tähteä

Signature scent is amazing 😍my whole…

Signature scent is amazing 😍my whole house smells of it love love love it thank u Sensum

6. tammikuuta 2025
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Lorraine,

Thank you for your amazing review! We’re so happy you love our Signature Scent, Persian Spice—it’s wonderful to hear your whole house smells of it 😍.

We truly appreciate your support.

Saanut 5/5 tähteä

Very quick delivery…

6. tammikuuta 2025
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Helen,

Thank you for your review! We’re delighted to hear you were happy with our quick delivery.

We hope to see you ordering again soon.

Saanut 5/5 tähteä

Great company products are amazing and…

Great company products are amazing and they deliver promptly. Will recommend to all family and friends. 5*****

30. joulukuuta 2024
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Nicola,

Thank you for your fantastic review and 5 stars! We’re so pleased to hear you love our products and service. Your recommendation means the world to us!

We look forward to your next order.

Saanut 5/5 tähteä

Fast and perfect delivery

Fast and perfect delivery

30. joulukuuta 2024
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Hi Karen,

Thank you for your 5-star review! We’re so glad you were happy with the fast and perfect delivery.

We look forward to serving you order again soon!

Saanut 5/5 tähteä

Cannot recommend enough

Before I start I know I’m going to sound as though I work for SS but I don’t …. I’m a nurse and I first discovered SS during Covid when they donated loads of diffusers to the hospitals for us to place in our wellness rooms. Since then I am a very regular purchaser of all things Sensum Scents.

I cannot recommend Sensum Scents enough. I have several diffusers and the oils are my absolute go to for making my house smell incredible - African Sunset, Indian Summer and Brazilian Nights are my favourite although I love them all so you cannot go wrong with any scent you choose.

I have recently bought the reed diffusers which are amazing, they come in a very luxurious box and are packaged beautifully and make perfect gifts as well as a treat for yourself. I have several of the 500ml reed diffusers which are perfect for my small home, I also have several 150ml reed diffusers which are perfect for placing on shelves. The reed diffusers come in my above named fave scents - plus Clear Water which is gorgeous and fresh, almost like a fabric conditioner scent, Signature scent which is Persian spice and Spa….. I have all of them except Spa.

SS have recently released new colours of the diffusers and Taupe is one of the colours, this is one of my favourite colours and goes well with the aesthetic of my home, so I purchased two, it’s gorgeous, honestly it’s a beautiful shiny colour, I love it. The diffusers hold 500ml of water and can be timed to be on for 3 different lengths, there is a changing light or you can have it on a set colour. If I fill up my diffuser it lasts the entire day and a few drops of oil goes everywhere in my home.

Customer service is amazing, it has always been Robert I have dealt with and sometimes there’s a delay in responding but I think it’s because of how busy they are, but I’ve had replies from Robert out with normal office hours. Any queries I’ve had have been dealt with and any problems I’ve had have been resolved well. I see the odd person complain about SS and I genuinely think that these are professional moaners because I have never ever had any problem with customer service and have found that they go above and beyond.

I buy everyone something from SS now, diffusers and now the reed diffusers, I’m like Oprah this year, you get a diffuser, you get a diffuser, you get a diffuser…..

Please do not think twice about purchasing anything from here, it’s well worth it and there is a reward system too which builds up points to get money off or free delivery etc. Sensum Scents products are suitable for everyone …. My brother loved mine so I’ve got him one for Christmas.

Just to add ….. The scent from the reed diffusers is beautiful, I have only got two of them on display just now which are clear water upstairs and Indian summer downstairs …. Out of those two I have found clear water to be the strongest, I’ve yet to compare the others I have.

What I also love about Sensum scents is that I’m supporting a local business, I would call it a small business but I don’t know how correct I am in saying that.

To summarise - I cannot recommend Sensum Scents enough ….. the products …. The customer service and the communication are perfect.

12. joulukuuta 2024
Oma-aloitteinen arvostelu
Sensum Scents-logo

Vastaus yritykseltä Sensum Scents

Wow! What a lovely review. Thank you so much for your continuous support - it means the world to our family run business!

Thanks,
Carly x

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