Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Easy to order online. Fast delivery with no issues. Scent bottles are presented in a lovely box, and the smell of the scents are fabulous.
By making a fantastic product....... Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat. Been buying the Persian Spice 30ml Con... Näytä lisää
The Company SENSUM & The Designer Rooms has sent out E-Mails advertising Diffusers etc for Mothers Day deals. Only limited time offers per day. They come through on The Designer Rooms E-Mails too. goo... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Bring the scents of nature to your home with Sensum Scents.
Yhteystiedot
Yhdistynyt kuningaskunta
- sales@sensumscents.com
- sensumscents.com
4,3
Erinomainen
437 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bought quite a lot over the last two…
Bought quite a lot over the last two years beautiful bottles beautiful smells just lovely
1. joulukuuta 2025
Glad I bought them at reduced price as…
Glad I bought them at reduced price as I would have been extremely disappointed if paying full price. Placed in a small bathroom, would expect to smell when walking in but no smell unless I actually put my nose over it.
1. joulukuuta 2025
Great service easy to order and arrived…
Great service easy to order and arrived quickly
Great product
28. marraskuuta 2025
Great product and great price
Great product and great price. I got my first one over four years ago and still going strong. I now have them in all the rooms
24. marraskuuta 2025
STUNNING!
I bought 3 diffusers from Sensum and they look truly stunning. I will be buying more soon to try all the scents.
4. marraskuuta 2025
When I placed my original order
When I placed my original order, it was never received however this was down to the delivery company and NOT Sensum. When it was sent out again, I arranged to collect from a pick up point and everything went smoothly. Great product and yes I will reorder.
4. marraskuuta 2025
Amazing product
I love my products and even more so love a freebie. Smells amazing and wil def be getting another
3. marraskuuta 2025
Vastaus yritykseltä Sensum Scents
Hi Mrs Wardrop,
We’re really sorry to hear about your experience with the DPD delivery driver — that must have been frustrating. Sadly, delivery services are handled directly by DPD, and this situation was out of our control.
We’re glad to see you were able to collect your parcel and hope you’re enjoying your Sensum Scents purchase. As a small independent brand, we put a lot of care into our products and service, so we’d really appreciate it if you could consider updating your review to reflect your experience with us rather than the courier.
Thank you for your understanding and for supporting a small business like ours.
Indian delights
Reasonable price packaged with care fast delivery I got my first one as Mother’s Day present and this is the first refill since then value for money
3. marraskuuta 2025
Delivery company problem resolved
Love the Gold and Black Amber Dusk diffuser. Thank you.
There was an issue with the Delivery company and Robert from Sensum contacted me promptly and resolved this for me.
Great service.
3. marraskuuta 2025
Wrong size delivered but Sensum quickly rectified
I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with sensum again. Definitely recommend the defusers, this is my second order, they smell divine 🥰
24. lokakuuta 2025
Vastaus yritykseltä Sensum Scents
Hi Amanda, our customer service team have engaged with you via email and we are sending out the correct size, this was an honest mistake from our picking team.
Excellent customer service
Had a problem with the order .. customer services resent the order free of charge. Thank you for sorting this out.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sensum Scents
Thank you so much for your positive feedback, Ryan. We're delighted that our customer services team could resolve the issue and resend your order free of charge. We appreciate your support!
Lovely scents 🧡
23. lokakuuta 2025
Vastaus yritykseltä Sensum Scents
Thank you for your lovely review, Abigail! We're so happy that you enjoyed our scents. Your support means a lot to us.
No scent
The signature scent refill I got in my order doesn't smell of anything. Wasn't like the one I bought before, so I'm disappointed and will probably not buy again. Shame 😭
21. lokakuuta 2025
Vastaus yritykseltä Sensum Scents
Hi Fiona. If you didn't already contacting our customer care team regarding this, I would advise you to. We have thousands of happy customers and would like to investigate the issue here.
Smells are amazing
Smells are amazing, ive been using for years. However delivery let down thus time as 2 out of the 4 had leaked at least half out
7. lokakuuta 2025
Vastaus yritykseltä Sensum Scents
Hi K Sanna, thanks for the review and I am sorry to hear that your oils leaked. If you haven't already, we would have appreciated that you get in touch with our customer care team directly so that we can resolve this promptly.
ordered and delivered within a couple…
ordered and delivered within a couple of days, great product
7. lokakuuta 2025
Vastaus yritykseltä Sensum Scents
Thank you for your kind words, Edward. We're delighted your order was delivered promptly and that you're pleased with the product. We appreciate your support!
Vastaus yritykseltä Sensum Scents
Thank you for your lovely review, Emma! We're so glad you enjoyed the service and the product. Your support means a lot to us.
3 attempts at delivery first went…
3 attempts at delivery first went missing second arrived smashed 3rd finally arrived nearly a month later customer services was ok to start then just never answered 🙈🙈 won’t be ordering again
2. lokakuuta 2025
Vastaus yritykseltä Sensum Scents
Hi Catherine,
Thank you for taking the time to leave a review — we’re genuinely sorry to hear that your experience hasn’t met expectations.
We’d like to clarify a few details, as our records show your most recent message was on Thursday via WhatsApp. Because of WhatsApp’s 24-hour messaging policy, our team reached out on Saturday asking for permission to continue the conversation. (We can't continue the conversation until you reply). This message was read but unfortunately not replied to.
We completely understand your frustration regarding the delivery delays. These issues were largely outside our control, but we’ve always responded to your messages and done our best to keep you updated throughout.
As a small independent business, we truly value every customer and take feedback seriously. We’d really appreciate the opportunity to resolve this for you — please get in touch with us via email (sales@sensumscents.com) so we can ensure everything is fully sorted to your satisfaction.
First rate!…
Excellent communication & delivery time. Brilliantly packaged…thank you!!
2. lokakuuta 2025
Vastaus yritykseltä Sensum Scents
Thank you for your wonderful review, Lesley! We're delighted you were pleased with our communication, delivery and packaging. Your support means a lot to us.
I bought two sensum diffusers last…
I bought two sensum diffusers last Christmas for myself and my daughter, we both loved thm and the scents I bought were beautiful.
Unfortunately both of the diffusers began to flake and peel off.
I emailed the company and sent proof and the company immediately dealt with the problem and replaced both diffusers.
2. lokakuuta 2025
Vastaus yritykseltä Sensum Scents
Thank you for your detailed review, Lorraine. We're thrilled you and your daughter loved the scents. We're sorry about the issue with the diffusers but glad our team could quickly replace them. We appreciate your support!.
I luv these products definitely worth…
I luv these products definitely worth every penny.
23. syyskuuta 2025
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