Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... Näytä lisää
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... Näytä lisää
Yritys on vastannut
Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Sense42
Yrityksen kirjoittama
We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop FragrancesYhteystiedot
Yhdistynyt kuningaskunta
- sales@sense42.co.uk
- sense42.co.uk
2,6
Välttävä
342 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
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Incorrect item
Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product still sat waiting for collection and customer service says I can’t get refund until they have it! I have proof of tracking etc but no refund and no product. It’s been over a month now and still unresolved. Very poor service, wouldn’t touch this company again.
17. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sense42
We are very sorry for the delay and frustration. While a prepaid return label was provided, our records show the item has not yet been delivered back to our warehouse.
If you have already sent it, please contact our customer service team directly with a photo of your return postage receipt. Once we have this tracking proof, we will gladly look into it and process your full refund immediately.
We Bought Roughneck Saw Horses through…
We Bought Roughneck Saw Horses through Amazon when it arrived the box was damaged on arrival but took it in on opening the box and taking the one out the leg fell out, we found that the locking button didn’t work on the one leg so we boxed it back up connected Amazon for Return instructions was told we had to pay to return but it would be refunded the cost was £22, Amazon have refunded the cost of the Sawhorses but not the Return cost Sense42 are saying that it was ok but I have the pics to prove be careful about buying from this company you won’t get your Return cost back I’ve gone back to Amazon about this
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sense42
hi please provide amazon order number so we can address this issue
Great professionalism and amazing…
Great professionalism and amazing perfume at the best price
19. elokuuta 2025
Oma-aloitteinen arvostelu
For over three weeks I've been waiting…
For over three weeks I've been waiting for an item I bought through this company. For over three weeks they have been ducking the issue and I'm still waiting for the item. They seem to not give a damn about there customers. I won't be using them again at all.
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Best online price
Best online price. Fast delivery, well packed, and received exactly what I ordered in perfect condition. Very happy thanks x
21. joulukuuta 2023
Oma-aloitteinen arvostelu
placed an order and never received…
placed an order and never received it.contacted company via email and there trying to say there is no record of order.ive got all the details of order plus transaction details with authorisation code from bank and still saying no record.I would never use this company again as seem to want your money but not provide goods paid for
25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sense42
sorry I dont see your order on our system, please email sales@sense42.co.uk with tracking number and email you used for order. Ill try and track it down
Delivery really quick good company to…
Delivery really quick good company to order from highly recommend
14. kesäkuuta 2023
I’m very happy with my orders
I’m very happy with my orders, they smell absolutely beautiful. The alien room and linen perfume spray is fabulous. Also the alien diffuser I ordered and the alien perfume. I’m very happy with all my products and I would like to say thank you so much. All deliveries were on time. Only thing I was a little bit concerned about was that they was all delivered separately, which meant I ended up paying more in delivery fees but apart from that everything is good I would love to win the alien room alien and linen perfume spray as it’s absolutely beautiful so hopefully I will be lucky winner. Thank you very much once again. Kind regards, Ruth Wilson
16. kesäkuuta 2023
Oma-aloitteinen arvostelu
Fast speedy delivery
26. toukokuuta 2023
Paid for express delivery but it was…
Paid for express delivery but it was delivered as normal delivery.
11. huhtikuuta 2023
My order placed on 10/04/2023 I didn’t…
My order placed on 10/04/2023 I didn’t receive it until today 18/04/2023 even any updates
9. huhtikuuta 2023
Vastaus yritykseltä Sense42
Possible reasons for delay include weekends, delivery issues, and processing times. Apologies for lack of updates, we'll improve.
Quick delivery
Quick delivery, lots of choice.
Need more offers for Rochas Femme - 'signature' perfume and not easy to get hold of
17. tammikuuta 2023
I bought an eau de parfum
I bought an eau de parfum from Sense42.
Delivery was fine.
I've tried the scent a few times but, unfortunately, I don't like the product.
I will use Sense42 again.
30. joulukuuta 2022
Vastaus yritykseltä Sense42
you ordered Mauboussin Cristal Oud Eau de Parfum Spray - 100ml on the 30th Dec 2022
Easy website to navigate…
Easy website to navigate and very competitive prices. Delivery very quick too. I have no hesitation in recommending Sense42
20. maaliskuuta 2023
I was very pleased with my Sense42…
I was very pleased with my Sense42 shopping experience. I was buying for Christmas and I quickly found what I was looking for, a good variety for choice and at an excellent price. Delivery was fast and I found the whole experience quick and easy. The gifts I gave were very much appreciated. Will certainly be buying again in future. Thankyou.
18. marraskuuta 2022
Perfect Present
I purchased perfume of
Sense 42 it was Michael Kors Twilight Shimmer I could not find it anywhere else. Delivery very fast and item perfect it was for a good friend she was delighted. I will be using this company again. Thank You
14. lokakuuta 2022
Vastaus yritykseltä Sense42
Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.
Despite paying for fast track delivery…
Despite paying for fast track delivery my order took nearly a week to arrive but this was due to royal mail strikes causing backlog on delivery order arrived as described and will definitely use sense42 again in the future
16. joulukuuta 2022
Vastaus yritykseltä Sense42
Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.
You were unable to fulfil my order
You were unable to fulfil my order ! Don’t advertise something that’s not in stock . I am also still waiting for my refund since 14th Dec !
14. joulukuuta 2022
Vastaus yritykseltä Sense42
I am sorry that we were unable to fulfil your order. We do our best to keep our inventory up to date, but sometimes items do go out of stock. I will check on the status of your refund and make sure that it is processed as soon as possible. Thank you for your patience.
Arrived in time for Christmas
The perfume set ordered was in good condition and delivery was as prompt as it could be with the postal strike going on. Arrived in time for Christmas. Very pleased with purchase
10. joulukuuta 2022
Vastaus yritykseltä Sense42
Thank you for the positive feedback! We appreciate your business and look forward to serving you again in the future.
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