FAMAIDEAL Arvostelua 60

Everything was great with this seller. Their customer support kept me informed about any changes to the order, and the item arrived on time. The product was well packed and exactly as described. The same item was selling on Amazon for nearly three times the price, so this was excellent value. I would definitely order from them again.

À fuir anarque. Commande passée le 01/09 rien reçu. Il te crée une étiquette envoie et ne dépose jamais le colis. Heureusement j’ai une assurance pour me faire rembourser. Attention !!!!

SCAMMERS!
Be aware of the website,order never arrived!
Never had order confirmation email with tracking number.Trying quite few times to get in touch with customer service( impossible to contact by phone and try to reach by email)
This site is simply a scam to take money from people.

Die Website famaideal.com könnte evtl. ein Betrug sein. Auf die Bestellung wurde keine Bestätigung geschickt. Den Kundenservice mehrmals angeschrieben - keine Antwort. Ich werde eine Beschwerde bei PayPal einreichen. Aber hier schon mal eine Warnung an alle, die auf dieser Website bestellen wollen.

I love this website! I regularly order hair colors and hair masks that are not available in other French shops.

Most products I order are much cheaper there. The only downside is that it usually takes them about two weeks to send the items and the shipping is very expensive (8€ to pick up point and 10€ to home delivery).
I would appreciate if the delivery was faster!

I made my order and then I saw the comments here and I was a bit scared. I did not receive a confirmation email, but I got my paypal email saying the payment was successful. Thankfully the paypal email had the email to contact so I sent an email asking if they got my order. I got a reply saying it was confirmed. And I asked for a tracking number once shipped and they sent me.
The package took ages to arrive, although it was shipped 2 days later. I made my order on the 6th, they shipped it on the 8th but I only got it on the 23rd.
But all went well overall.

Great prices and pretty quick international shipping. Wide variety of hard to find Lola products. Not much by way of updates as to progress of order but order revived early in the 15-20 days timeframe given. Definitely legit! Will buy again!

Nach über einer Woche nach der Bestellung und Zahlung trotz mehrmaliger Anfragen noch keine Nachricht über die Lieferung der bestellten Warensendung

La commande a été passée au debut d'octobre. J'ai toujours rien reçu. SAV ne répond pas. C'est un site d' arnaque. Mme Duchamp

Fantastic 5***** All round service very quick delivery Nicely and securely packaged Ordered item 26th December and it arrived today Very good experience.

!SCAMMERS!
Be aware of the website,order never arrived!
Never had order confirmation email with tracking number.Trying quite few times to get in touch with customer service( impossible to contact by phone and try to reach by email)
Dispute the case by Pay Pall, so people stay away from this fake website!

I've ordered something from this website and was charged for it. Never recieved order number or confirmation email. It has been about a month now. There is no way to contact them through their website. Very disappointed.

I made an order over almost 3 weeks ago and never got an email confirmation or tracking number. No response to emails or calls.

Jamais reçu ma commande.
J'ai payé 85 Euros.
Grosse arnaque ce site😡😡😡😡😡😡😡😡

I placed an order, paid, but the goods never arrived. I tried many times to contact them through their webside never got feedback. That phone which they placed on the website always busy. Please don't order anything, if you won't like loose your money.

Let me start by saying I was very sceptical about ordering from Famaideal having read reviews on Trustpilot. I had little choice though as my wife wanted a unique hair product and I could find it nowhere else. I did order directly from Famaideal.es (their Spanish website) as we were going to be in Spain on holiday and I was confident delivery would be much quicker using an Express service offered by Famaideal.es, namely CTT Express (Urgent) for the price of €4.99.
They dispatched the products the day after I placed the order from Barcelona to Malaga and they arrived 2 days later at my hotel. I was so content with the service I ordered more of the same hair products. They were dispatched the same day this time and I tracked them using the tracking number provided. They were out for delivery 2 days later in Malaga when I got a message stating they were damaged by the courier CTT Express, wonderful I thought, now the games will begin. Who will claim liability given the negative reviews for Famaideal on here I thought it would be a right rigmarole to get a full refund or the same order to be processed and sent.
I sent an email to Famaideal.es (with not much hope of a reply), my worries were short-lived, I got a reply two days later saying they had received the damaged parcel back at their headquarters in Barcelona and would I like a full refund or for the order to be sent again, I was impressed. I ordered again, they were dispatched the same day with tracking number and arrived at my hotel the next day!
In short having been an active shopper on the internet in the UK and internationally for 2 decades I thought their service and professionalism was outstanding. 10/10.

I have made my order a month ago but never got it

Colis commandé en mars jamais reçu, ils prétendent l'avoir livré et fin de discussion. L'adresse de livraison étant une entreprise où il y a toujours quelqu'un à la reception, je doute sur l'honnêteté de leur transporteur.

They said it came but never did I spend a lot of money 1month ago and it never came THEY ARE A SCAM DO NOT BUY FROM THEM

Very Bad service from Famaideal.
Ordered some hair products. They did not deliver the package but said they did. They did absolutely nothing to rectify the situation. Famaideal could not show me proof of delivery either. Not satisfied and would not recommend this supplier as they have lousy customer service.