Send by Flutterwave Arvostelua 

ST-10005588934

This people collected my money since on 16.03.2026 till now they kept the money and refused to send the money to my recipient or return the money back to me
At first they said the transaction failed and they debited and they later accept the have the money that the transaction is being processed till now I still haven't received the money or any reasonable response from them

Very good rates and amazing customer service!

ST-10005588934

It been 2 days now I made a transfer and it showed Failed but they still debited me
When I contacted them 2 days ago they said I should give them 24-48 hours to resolve the issue but till now I still haven't received my money back and I have been trying to contact them again since but they refused to respond to my messages
You guys should please return my money

I experienced a delay but it's resolved to my satisfaction

It was easy, fast and transparent.

I sent 2000 GBP last 24hours and up till now, I have not received Naira equivalent. The app shows they are doing some “checks”. What kind of checks are you doing that you can not refund my money? Reference number is ST-10005567295. I definitely can not recommend the app for anyone not even my enemies.

The speed of settlement was great. The fees were reasonable. The interface easy to use.
Great experience all around

The exchange rate was good after considering the voucher applied

Awesome and speedy services.

Send is very reliable and dependable, I have been able to pay my sons school fees in a good time.

The send app is so reliable. Very fast and the family process very simple. Keep it up guys . Good job.

The transfer was almost instant with zero hassles. Really impressive.

The app is fast and reliable. I needed to pay urgently and the money came while my card was waiting for pin.

I always use Flutterwave to send money, quick and easy, sent within minutes,

It is quite unfortunate that Flutterwave has not resolved this matter within the timeframe they originally promised. Since October 29-31st, we have been trying to sort out a refund related to a payment made for the purchase of a family car. The auto dealer in England refused to accept the transaction because the sender information displayed Flutterwave’s name instead of ours.

The Car dealer upon our request, sent the money to the England bank account provided by Flutterwave on 1st of December 2025 after trying several times to returned to the Sterling Bank account that serves as intermediary bank provided by flutterwave . The refund was completed on the same day, and Flutterwave confirmed that the funds had been received, assuring us that the return would be processed within 48 hours.

However, despite this confirmation, we still have not received the refund, not after 48 hours, not after several days, and now not even after more than one month and two weeks of constant follow-up.

This message is not to assign blame, but to request that Flutterwave simply do what is right and resolve this matter promptly. We urgently need the refund returned in Nigeria Naira the Account that the money was initiated from. Should we not get a refund, there will be further request to write Financial Ombudsman reporting their Flutterwave Account here in England.

We kindly ask that this issue be treated with the urgency it requires.

Reference: ST-10005504496

It's not about when it works, but what happens when it doesn't?
Crappy customer service. They say I will get my transfer on the 5th, this is the 6th and still nothing. I have sent emails and still they all give a generic response, "we are working on it". I even ask if I initiate another transaction will i expereince same, then "Rofiat" from customer service went silent. No timeline...nothing.
Now let's put.my theory to test. You will see how an automatic message will respond to this, telling me to send an email or "they are working on it".
ST-10005521794, that's the transaction details. Prove to customers that you care about them and get things solved.
Let's see when they respond and how useful the response is.

Easy to use, great rates

Easy to use and very reliable to send money to family and loved one
The rate is very good and no extra fees required when sending money