Sena Arvostelua 182

An meiner Fernbedienung Sena RC4 ist die Abdeckung der Batterie verloren gegangen. Also Support kontaktiert, in der ersten Mail schrieb mir die Dame "Die einzige Möglichkeit, interne Teile des Geräts zu ersetzen, besteht darin, das Gerät zur Inspektion innerhalb der Garantiezeit zu erhalten"
Nachdem ic Ihr meinen Unmut diesbezüglich mitgeteilt habe kam wieder nichts konstruktives.
Also ist die Fernbedienung nicht mehr zu gebrauchen da ich auf Tour auch mal in den Regen komme. Mein Vorschlag auf eine neue Fernbedienung ein paar Prozente zu bekommen wurde auch nicht akzeptiert.
Merke!!! Reparatur nur während der Garantiezeit, danach kann man sein Sena (was auch immer für eins) bei defekt in die Tonne treten.EINE FRECHHEIT!!!

Bei Fragen von Sena. Ich habe alle Emails und die Vorgangsnummer gespeichert ;-)

egal, ob Chat,Telefon- oder Emailanfrage, die Hotline hat keine Ahnung. Auf eine mehrfach klar formulierte Frage bekommt man ein Antwort zu einem ganz anderen Thema in unmöglicher deutscher Sprache. Leider haben wir 14 Senaanlagen wie 6xSRL 2, 2x SRL Mesh,
4xS20 pro und 2X10U.

Purchased a sena 30 along with a sena free wire. The only way I can hear my radio and CB is to have the volume at my motorcycle at full volume also have to turn up the volume on the sena headset. The problem is when the volume is turned up enough to hear my radio or CB I get feedback when I talk into the mic. I disabled the sidetone but did not help. SENA tech support is no help. Do not buy. SENA needs to work out bugs

Customer service sucks. I bought a Schuberth helmet with SENA SC2 communication system for more than 1000 euros. There is no sound during installation. I've looked everywhere for what the problem could be. Then approached Sena, but all I got after days is an auto reply. For that much money you expect some service, but they don't care and only a web contact form is their access.

Avoid this company. The products are defective and customer service is awful. They do not seem to care about the customer at all. AVOID.

Bought 2 R1 helments online at Amazon. List price. Helments arrived on time. IssuexI had is. One helment has mfg date 12/22/2021. Other was only a few months old. Emaile SENA about old helment at 2023 pricing. Their reply was sorry but that is how it is. Sad . Never thought a company would be this way.

Deux étoiles pour la qualité et la facilité de mon ancien 30K, deux étoiles seulement car non imperméable à la pluie.

300,00€ à l’eau, ne fonctionne plus après seulement 30 minutes sous la pluie. inadmissible.

Leur site est complètement nul. Impossible de s’enregistrer sauf si je rentre un n° de téléphone qui n’existe pas, si je met le mien, une fenêtre s’ouvre en disant qu’il existe déjà.

Le lien reçu pour réinitialiser mon MDP envoi vers leur page d’accueil, et non vers une page pour le changement de mot de passe.

Site inutile.

I bought a Sena SRL-02, a Bluetooth system for motorcycle helmets, specifically for my GT-AIR2 helmet. Unfortunately, the speaker quality is abysmal, rendering it unusable beyond 80 km/h. Seeking assistance, I reached out to Sena support, but their response time was excruciatingly slow. After three months of waiting, all I received were excuses and delays, culminating in the revelation that their policy only allows for a replacement with the same faulty product. Three months for such a disappointing resolution? Unacceptable. Upon further research, I discovered numerous complaints about the SRL-02's sound quality and Sena's lackluster customer service on various forums, including Sena's own. Frustrated and disillusioned, many users have resorted to replacing the drivers with CARDO alternatives or purchasing 40mm Bose drivers along with micro JFT 2.0 harnesses from eBay. My advice? Steer clear of Sena products altogether.

I purchased a Sena product (motorcycle helmet bluetooth system) that they manufacture for HJC last summer. The unit is now malfunctioning and not taking a charge. Sena refuses to warranty the product and claims honoring the warranty is not their responsibility even though they are the manufacturer. HJC also claims they are not responsible for the warranty because they aren't the manufacturer. So I have no options left and am out $150 for this useless product. NEVER buy a product from Sena !!

Rubbish product wasted hours trying to connect waste of time threw it away

Leider kann man keine 0 Sterne abgeben! Ich habe am 30.06. an Sena geschrieben, dass zum einen der Akku von meinem wenig benutzten 50S nach 13 Stunden nur bis auf 50% lädt und dann nach 1,5 Stunden schon die Meldung kommt "Akkustand niedrig". Zum anderen ist auch schon der Kopfhörer kaputt.
Trotz mehrmaliger Nachfrage keine Antwort. Am 02.08. kam dann eine Mail, dass ja offensichtlich das Problem gelöst sei...
Hä??? Ich habe nie eine Antwort erhalten.
Jetzt habe ich mir den Kopfhörer gekauft und was ist? Die Klemme zum Festschrauben ist da nicht dran! Hätte ich die bei den alten Kopfhörern abmachen müssen? Wenn ja, wie? Die hätte man doch nicht über den Stecker bekommen.
Ich kann Sena nicht empfehlen!

Poor quality. Poor customer service. Selling pilished faeces
Products look good, but that's where it ends.
Constant connection issues.
Updating firmware is a exercise in insanity.
And saftey for the helmets.. Is laughable

Stryker Helmet - Shonky product. Poor build quality. Bluetooth device does not work from new. $950 sitting on shelf from day 1. Not in use. Never will be. Scammed.

6 emails, 4 calls over three weeks, 2 automated email responses from Juan and no solutions. I purchased a smh10 about 10 years ago amazing product and worked well. Sticking with them I just purchased the 50c it doesn't come with directions, all this advertising about the h&k speakers it's so quiet you can barely make it song lyrics. I have asked same question 6 times volume turned all the way up on the unit and the phone. What can I do to make it louder? Still no response, looking at these reviews they don't respond to reviews either.

I had a 10C that was just outside warranty. It stopped recording any camera or video the SD Card. I contact Sena, they were not interested in helping at all, very poor customer services. I expected a lot more from a very expensive motorcycle camera. No more Sean for me.

If i could give no stars I would. Do not purchase their product unless you want to throw heaps of money at a very poor product. Sena customer service is extremely bad, they do not care about the customers satisfaction at all, emails are ignored. I am still trying to get some recourse out of them after 2 months and over 20 emails.

In dem ganzen Lieferumfang (gefühlt Millionen von Plastikteilen, Klebepads, Kabelsalat) findet niemand durch.
Es gibt keine Hinweise welche Befestigungen für welchen Helmtyp sind.
Das muß der Kunde alles selber herausfinden.
Keine Hilfe beim Einbau in den Helm, keine Anleitung oder Skizzen.
Bei meinem Gerät rastet das Bedienteil zwar in den Halter, der am Helm befestigt wird ein, kann aber mit 2 Fingern so wieder abgezogen werden. Der Entriegellungknopf ist völlig überflüssig, da die Arretierung sowieso nicht richtig hält.
Also alles zurück und nie wieder!
Für das viele Geld leider nur Enttäuschung!

SRL 2 not fit for purpose, all my emails have been ignored.
Fundamentally important to function in any comm's device is the sound quality. The SRL 2 falls down horribly in this department. Once you have some road noise they are useless and music.... music just sounds horrible.

Only plus I can think of for this headset is that it connects flawlessly.

The company are horrible too, they blatantly ignore you! When my customers have a complaint I see it as a positive thing because it gives me the opportunity to go above and beyond to make my customers happy. They go on to tell others!

SENA take note!

The customer service is the worst I've ever dealt with...absolutely horid. All I wanted to do was exchange a size large for an extra large...somehow this request needs to be approved by the intergalactic federation of planets...after a week of no response (and a week of prime riding weather) I called them and said, "I no longer need an exchange I need a refund, surely this doesn't need to be approved"
I'm writing this review while some dweeb processes my refund so fingers crossed.
Never again!! I'll buy from Amazon because I know at the end of the day they'd probably send me a new helmet, refund me for the old one and tell me to keep both.
Sena is the worst!!

Good Stuff, Thanks SENA for assisting us