Selkirk Sport - Pickleball Arvostelua 

I bought a Boomstik elongated, and used a discount code to get store credit. I then wanted to try the widebody, I LOVED that one, so I kept it and exchanged the elongated for a second one. I had an edge guard issue with the first one, and Selkirk replaced it immediately. ALL of this was done online and without any fuss at all. AMAZING.

Resolved issue with my new paddle instantly.

thank you for making it super easy

give Tyler Janson a gift card for his professionalism!

Professional and courteous and great product.

Man I gotta say, anytime I need support from Selkirk their customer service is by far the best I’ve experienced! I recently bought the new Boomstik which is amazing but during match play my partner and I both went for a volley and cracked each other’s paddle. I messaged Selkirk Support and the following day received a response with an easy guidance as to how to process my claim and BOOM, received approval for a new paddle. Can’t thank You guys enough for being there for your customers. I’m a Selkirk guy for life.

Selkirk has a warranty that goes above and beyond your expectations. Customer Service Department was quick to respond and deal with any issues pertaining to Selkirk merchandise.

Update: 1 hour after I sent an email Selkirk solved the problem.

Samantha is the worst customer service representative that I’ve ever talked to. I bought a boomstick paddle from Selkirk which is essentially the most expensive paddle in the market right now.

I used a referral code when I purchased that gave me a $40 gift card. Right now I’m trying to spend another $120 dollars with the company buying a pair of shoes, but naturally I want to use the gift card to cover part of my purchase.

The problem is I can’t access the gift card and on shop.app it shows the gift card as delivered/fulfilled on the 17th.

So I called to check in what’s going on because I’ve never received it, long story short she basically told me there’s nothing she could do, that there’s no gift card, and for me to send and email to Selkirk and wait a week to 10 days for a reply.

That’s completely absurd. I heard Selkirk had exceptional customer support but that’s clearly not the case.

The immediate support and help with my issue was truly amazing!

Bought a Luxx Control Air Epic that arrived and lacked the pop of other demos I tried. I sent a message that it did not appear damaged, but just lacked the same power/pop. After several emails, sending photos, etc. they said I'd have to send the paddle in and wait 3 weeks for their review of the paddle.

This does not seem like good customer service to me.

Had an issue on two different occasions with a pickleball paddle and they replaced it both times. I have purchased many other items from them including apparel and shoes and all have been of excellent quality. They stand behind their products!

I was concerned about the turn around time on the boom stick because it just launched. I checked with customer service and it was shipped the very next day.

Easy to do! Great paddle. Very happy to be able to order extra paddles at a great price. I can’t keep up with the demand of people wanting to try this. Best response I have ever had with a paddle.

Quick response

Selkirk is so great to work with, nothing is complicated when I have to ask Selkirk a question. When ordering the process is simple and all products are great.

I love your products and the staff is awesome. However, if i cant het the product quickly or you are always out of stock i cant sell it. There needs to be a faster way for me to get and track my orders.

very helpful with warranty replacement and fast response time!

As always, excellent customer service. They are such friendly people at Selkirk.

The store employees filled out the warranty claim for me, showed me paddles I was eligible for, and helped me try out each of these paddles. It was really fun! I haven’t received customer service like this from any company lately!

Paddle was a $250 paperweight after just a few months. It’s warped and one big dead spot. Not to mention no grit. I contacted them to replace it under warranty and they tell me I have to pay to ship it to them so they can see if it qualifies for a replacement. If it doesn’t last any longer and they don’t back it up like they claim, might as well just use $50 paddles.