Selkirk Sport - Pickleball Arvostelua 

As a new pickleball player, it is disappointing to have this be my first experience with a company that is widely regarded as a premier brand. I made a purchase during the holiday season specifically requesting expedited service and was genuinely excited to invest in my first high-end paddle. Unfortunately, the experience fell well below expectations.

Despite multiple attempts to resolve the issue, communication was extremely limited. Customer service availability extending into 2026, rejected emails, and a lack of response across multiple channels—including Instagram, Facebook, Shop, and Affirm—left no clear path for assistance. Even my bank was involved in attempting to rectify an order that ultimately did not process until three business days after the original purchase date.

For a brand positioned at a premium level, the lack of accessibility and timely communication is concerning. Expedited services, in particular, require clear and reliable support, which was not present in this case.

I hope that, over time, improvements are made to customer communication and order resolution processes. At present, however, I cannot justify a rating higher than one star given the repeated unsuccessful attempts to obtain support and clarity regarding my order.

Selkirk would benefit from realigning its customer service practices to better honor customer needs, orders, and expectations—especially for first-time buyers.

Great experience with Selkirk. I was on vacation and they held a Boomstik for me that was difficult to get. Excellent service.

Great service and customer assistance

Very fast warranty response to get a new Boomstik paddle (next day approval). Awaiting my replacement paddle to ship!

Top tier product and great customer service.

Fantastic customer support. Never had an issue getting warranty coverage. They always address the problem and resolve extremely quickly. They have a customer for life

Needed to exchange a racket I purchased. Proceed was straightforward. Quick response to my questions

Superb customer service and after sales support

Great service and super friendly,fast response

Made a warranty claim that was handled in the best possible way, Simple process, and quick and positive results. Not only are their paddles of the highest quality, but their after sales service is outstanding.

Phenomenal company with excellent products

Customer service was very prompt and responsive.

Asked a question regarding paddle specs and prices, service agent reached out promptly and answered all my questions and then some. It's great to see awesome equipment with service to match.

i’m happy with the service i got for my warranty on my boomstik amazing customer service 5 stars

I previously used Swords And Shield paddles but not too impressed with their performance anymore. I tried my friend’s Boomstick and fell in love with it so I bought one for myself. I contacted the company after I purchased my Boomstick and love how professional their employees handled the call. Decided to ordered 2 more for Christmas gift to my husband and sister.

They response to my message right away. The paddles gives me more confidence i liked the popping sounds the power, control, and spin is great!