SelfShip Arvostelua 

My order was made on September 16th and delivered to my US location on September 18th. I was told my package reached the UAE warehouse but I had to update my payment method to get my order which I can’t even do on the website. I have contacted support more times than I could count right now, probably no less than 7 different times and they just kept telling me that someone would contact me soon. I had to do all the work myself and look up the issue on my own. Turns out many used who signed up using apple-id had the same struggle. It’s extremely disappointing that this issue keeps happening to more and more users. Moreover, I just want my package. It’s been almost a month I just want my stuff for the love of god.

Extra information: I made my account using apple-id thinking it wouldn’t affect anything, but by reading some reviews about individual who had a similar experience, it turns out that’s exactly why I can’t add a card to my account. According to customer service, I wouldn’t get my package until I add a card so I get charged the necessary fees, which again, I can’t do. I won’t get refunded and I won’t even get ny package. I’m extremely disappointed that customer service couldn’t even tell me this, and instead kept telling me to use a different device to log in or delete website data (both of which I did, multiple times too). My package is somewhere in the UAE warehouse as far as I know. I don’t know how the issue can be solved but I hope there is a way Selfship can provide for me. So I get my package or/and get refunded, as this is very unprofessional and just not a pleasant experience whatsoever. It’s especially frustrating because if I didn’t look this up myself, I would’ve waited for my package all my life basically. Extremely frustrating and unfair to do that as a paying customer.

Update: I managed to add a card to my account after a lot of back and forth. It hadn’t been charged yet, so I don’t know what the next step is. Special thanks to the whoever called me from UAE and gave me the solution Selfship couldn’t give. If you’re seeing this, kindly contact me again via email or calls so I proceed accordingly and hopefully get my package sometime soon.

This is the first time I've ever tried to use a freight forwarder. All I can say is DO NOT USE THIS SERVICE.
I chose to use these guys to get a parcel from the US to Australia - the retailer I bought - Bulletpoint Mounting Solutions - unfortunately doesn't offer international shipping options - which although I don't agree with, is their right. I had to use a freight forwarder.

I signed up with SelfShip off the back of a Desertcart recommendation - using the Apple ID sign-in and and put in the shipping address for my parcel. It has now made it to their UAE warehouse, and I'm getting emails about payment notifications. I did not enter my payment information at the time of signing up - but rather chose to wait until the package had hit their system to add card details.

Once the package arrived, I signed in to add payment details and now I get a HTTP 500 error when trying to amend my profile - and their website will not let me add payment information. I have tried multiple browsers, devices, incognito mode - everything suggests the issue exists at SelfShip's end. In a desperate attempt to get my package I've even tried to sign up for their "Express" and "Pro" options but it won't even let me do that.

I have now contact technical support three times, each time they tell me that my case (of which I now have TWO reference numbers? No idea why?) is with the web development and database team to figure out my problem, in the meantime I keep getting told someone will be in touch with regards to my issue and NOBODY EVER IS!!!

Surely their website cannot be this broken, they would have no customers if it was?

I have $170US of goods tied up that I now cannot ship to me, SelfShip cannot tell me when or how they'll have the problem fixed, nobody ever gets in touch with me, and I'm tired of reaching out via their chat-only based support, only to be told that my issue is not yet solved, and they don't know what's happening or when they will be able to provide a resolution.

I JUST WANT MY STUFF!!

0/10 DO NOT USE THIS SERVICE! I expect at this point I've lost both my money and the goods I'm waiting on.

Update: Once I started leaving negative reviews for the service AND providing open negative comments on their Facebook - one of their reps reached out and actually got my problem solved. It seems they have an active problem with their sign-up sevice. If you first sign-up with Apple ID and don't then log in separately with your email address and a OTP the system errors and won't let you edit your profile and/or add credit card information.

The fact it took 4 days and 4 attempts to contact support to figure this out however is absolutely woeful.

I have now been able to pay for my package and it's on it's way to me, however this review still stands at 1 star out of 5 as it should NEVER have gotten this far. The fact I had to start leaving negative reviews before they actually properly looked at my issue is a damning statement about the company as a whole.

FINAL EDIT: After finally leaving negative reviews on both Facebook and here they actually called me and offered a full refund on their fees associated with the shipping. I guess that's something but the poor customer service stands. I don't know if I'll use their service again, time will tell.

Very competitive compared to the other forwarding services I use. And so far, my packages have arrived on time and unscathed. Hope it stays that way.

I have used this service before when it was Desertcart. I ordered something from the US but was waiting on the item being delivered. I am currently in the US and wanted it delivering from the self ship warehouse to an address in the US. This was not possible but Johnrey went above and beyond to help me achieve this. He rescued a situation where I was frustrated to making me extremely satisfied.
I would recommend purely due to Johnrey

I stopped my PRO membership with DesertCart because of the AWFUL, nonsensical gibberish from your “customer service” team. Plus, you refuse to own up to any mistake, and I’ve lost enough, at this point, after trying to return something I purchased of which you charged for but didn’t even realize that the package was already in your possession! How wild is that?! Done and dusted, Desertcart Self Ship!

Worst service I have ever tried. Customer support answering late (3 days average) with just (copy paste) none sense replies. Very late registration of the shipments (5 days) i tried it once and would never do and do not recommend.

Update:
If you want to solve the problem you need to admit there is a problem first. My feedback is about your customer service and late responses. You took 6 weeks to return the item. This is has no relation with your answer. Don’t try to play smart. Be honest only!.

The worst customer service that I have seen, for more than 28 days unable to fix a ridiculous issue related to payment!

A very unfriendly user experience. Attempts for help via the live chat function were difficult and slow. It honestly felt like a scam, where they will store your package and charge you, until you choose to ship it. I'd steer well clear and use something tried and tested, like Aramex Shop & Ship - far more simple process.

When selfship was included within desertcart, service was good. The moment a new website was created, the service suffered greatly. Price estimation is wrong, and my last shipment had a rare challenge coin lost from original package containing a bag. The bag was opened. This is not usual for them. I didn't complain as there is no point. I've learned the hard way that communicating usually only wastes your time and energy. I use them though sometimes as they ship items difficult to find on Amazon for example.

One of the best customer service experience. Actually I wrote a negative review here before and now i have changed my mind because of one of the customer service team members his name is "Diego", very respectful and professional staff and he kept me updated with every thing about my package, i would like to deliver a special thanks to him.

Unfortunately, I am a very old customer. I have been exposed to all kinds of fraud from them. Their problems always lie in financial transactions. Large sums of money are always withdrawn from my Visa card. Fraudsters. When I order from sites such as eBay or Amazon in the United States of America, the amount is doubled. For example, I bought an item from eBay worth 100 dollars and I was charged for the amount of 312 dollars. In my last order, my purchases were worth 245 dollars, and I was charged for the amount of 614 dollars to Dubai Customs. Unfortunately, I was scammed, as they did not calculate the 5% customs fees, but rather 8%, so I was scammed twice and in one shipping operation, and the same was done. They held me accountable for the tax, and when I told them of their mistake, they told me that they would return the amount of the tax, but they would not return the amount of the customs duties to me because they had already taken it. I was charged for the amount of $614 and the percentage was 8%, and I was supposed to be held accountable for the amount of $245 and the percentage was 5%. For your information, I presented them with the invoices and documents. Official products for the products, but unfortunately they do not want to return my money. Please be careful with them, as the goods are stolen from their employees or lost. 10 months ago, a product was lost that arrived at their warehouses in the United States of America. They told me that the shipment did not arrive. I submitted many reports, but they did not give me my rights and did not compensate me, and now, after 10 months have passed. They delivered it to me and the shipping amount was withdrawn from me, and they did not take into account that they caused me financial losses. Unfortunately, their problems do not end, and the best solution, and through my many experiences, is shop&ship from Aramex. It is the solution. They will not steal your money and will not take from you more than the customs clearance value.

Excellent experience, prompt service

I was having a problem with shipping a lithium batteries from US (they don’t ship lithium batteries), but support was very helpful that not making me to return the items to the supplier instead they shipped it to me by cooperate with a company that can ship lithium and delivered it to me obviously I paid extra 50$ for the shipping but I have no complaints as they handled the situation very well and support was very helpful and giving me updates on my items till I received it 10/10 service. All thanks to Monika and a big thank to the guy how handled the situation in Dubai.

I hope they will improve their services and ship the lithium without any extra charges, the shipping fees are very low which I like.

nusrat was very helpful and quick to reply and clarify .

Whilst one of the items didn't get delivered and it tool a few weeks to resolve, Nusrat kept us updated throughout. He was very responsive and helped get the issue resolved. Thank you Nusrat!

Poor service from this company, I don't get the value of the service and the annual fee of PRO membership, registering with them claiming to be faster that competitors mentioning them by name in their marketing materials on Instagram and everywhere, but till now the experience shows no value and it seems they fairly new to the market and this industry, not having proper process for handling items with batteries (Dangerous goods), hidden fees
after escalating this someone called me demanding 50 USD to process my shipment in addition to shipping fees, these information not mentioned anywhere before receiving packages and reviewed all thier hep and FAQ material, customer service promising updates but not honored. 3 business days passed and not sure what is the status of my package delivered to thier warehouse, as it seems even customer service team just sending canned response of instructions. How are you expecting people to continue using the service? till now my experience is purely negative and I hope that the end of it not being that they lost/stole my package which is valued 599 USD (BTW maximum rebate they can honor if they will ever explicitly mentioned to be capped at 100 USD).

Warning anyone new to be careful on using the service as they are new and did not see reviews posted from anyone.

Be safe !