Scentscientists Arvostelua 

Once again, I paid but didn't receive the merchandise—I gave it a third try. They say they'll resolve the issue and do everything possible to ensure I get the order.
Horrible, terrible service; I haven't even received a refund.
I have only one opinion: this site is not trustworthy.

The products from ScentScientist are of good quality and meet my expectations. The only area that could be improved is customer service, as responses to queries can sometimes be slow. Faster communication would make the overall experience even better.

I have placed multiple orders over the last few weeks - 5 or 6 now. Some big, some (probably annoyingly for them (sorry 😬)) very small.

Every order has arrived well packaged and in good time. The prices are great and products are brilliant.

Huge selection of materials available on their online store!

They are my new go-to for aroma chemicals.
Highly recommend this supplier.

Keep up the good work 😁

I recently had the pleasure of trying the **Iso E Pure** from Scent Scientists, and I am officially a huge fan. After testing various formulations in the fragrance world, it’s clear that this team truly understands the art and chemistry of scent.

What stands out immediately is the incredible quality of their formulations. The Iso E Pure is a masterclass in minimalist perfumery—it captures that elusive, velvety, and woody "skin-scent" aura perfectly. It manages to be both subtle and remarkably persistent, creating an inviting, sophisticated glow that earns compliments throughout the day.

The attention to detail in the blending process is evident. It doesn't feel like a mass-produced product; there is a level of precision and "science" behind the craft that results in a clean, high-performance fragrance. Whether you wear it on its own for a modern, understated vibe or use it as a base to amplify other scents, the versatility is unmatched.

If you appreciate elevated, thoughtful fragrance design, I cannot recommend Scent Scientists enough. They have mastered the balance of purity and potency. I’ll definitely be back for more!

high quality fragrance oils with great accuracy and consistency. Smooth buying process, fast shipping, and the scents are exactly as described. Definitely a reliable source for fragrance.

I’ll say this plainly, their materials are beautiful.

But I didn’t understand that at the beginning.

When I first started, I genuinely thought something was wrong. I couldn’t smell much, and like some of the reviews here, I assumed the materials were weak… even rubbish. I actually threw them in the bin and left them there for about a week.

That’s how wrong I was.

Later, I was listening to Sam Macer speak about how long it took him to even smell something like Hedione properly, and that hit me. So I went back, took those same materials out of the trash, and gave them another chance.

This time, everything opened up.

Suddenly I could smell, not just smell, but understand. The subtlety, the control, the precision. These are not loud, aggressive materials. They are refined, balanced, and extremely well made.

Now, with more experience, I can say with confidence:
Scentscientists has some of the best quality materials I’ve worked with.

So when I see people saying “I can’t smell anything,” I don’t take it seriously, because I was that person. It’s not the materials. It’s the nose.

Final thought

These are not beginner “wow” materials.
These are real perfumery materials, the kind that reveal themselves once you level up.

And when they do… you realize how good they actually are. THANK YOU SCENTSCIENTIST FOR STARTING ME ON THIS JOURNEY.......

The worst customer service I’ve ever experienced.

Ive had a few oils from scentscientist and have been so impressed, I have recently ordered some in the spray version and the staff were brilliant guiding me through how to order, if you love niche perfume you will not be disappointed, and you can try the oils before you order the sprays.

i will continue to follow products that you will release, i am interested 😀

Updated Review:
Initially had an issue with the communication. Since then Elliot has reached out and provided a very sincere apology, which I am satisfied with.

Definitely planning to use the shop again.

My first order was simply the best. Ordered on Monday afternoon, and received on Wednesday morning. Well packed, so nothing to complain about.
Testing my first molecule perfume.
Fingers crossed. Thanks!

Had an issue..... but resolved. Thank you Rachel for your response. Look forward to the fragrances.

Raja

Recieved the goods and all i can say is WOW. Amazing quality.
Worth the wait.

The company is real so it's not a scam. The thing is communication, and error. Rather it's with the product or with shipping they run across errors a lot it seems. The kicker is the communication. You basically have to stalk and harass to get a response. It seems as if they are just way understaffed. As if there's only one person handling thousands of orders and thousands of emails. I am sure they are aware of this issue so I have no idea why it hasn't been corrected by now. Nobody should wait over a month for something, while stalking a company for tracking info.

Just wanted to thank Elliot for getting in touch with me and explaining what happened. Amending my initial rating and giving 5 🌟. Also want to thank Elliot for the extra items he sent me at no extra cost. Greatly appreciated. Many thanks to you Elliot.

I've be reading the reviews here and I'm surprised there is negative comments. I found this site by accident and ordered one of there products and to be honest it's the best I've ever tried. Will definitely be ordering from them again .

Terrible customer service, won’t reply to any emails and very limited information sent over when the order was placed, have no idea if my order will ever arrive based on other reviews

Update -

After messaging on the shopify app Elliot got back to me straight away, circumstances out of their control meant the order couldn’t be shipped until today so will be arriving tomorrow, looking forward to sampling their products and if all is good using them in the long run

Look I’ll be honest,

The delivery was a little late and I didn’t like the fragrance. However the customer service is very good. Elliot reached out to me and solved the issue and I was eventually left happy.

Many thanks

I placed an order on July 18th and made the payment, but my orders were not sent. I sent an e-mail and a message from the website, but there was no response.

I am really happy with my purchase. I will definitely come back for more of INSPIRED BY series. Bottle is cute(I don't feel ashamed of having a copy,because the bottle look very elegant and niche style) and paper packaging is bonus. No plastic! Quick delivery. Fragrance itself is beautiful and no alcohol smell. I don't know how accurate it is but I will definitely try to get my nose on the OG to compare. I know that OG Hermes is edt and doesn't last that long that is why I wouldn't pay full price for it. I really want to try more from this company. Thanks a lot for affordable option that doesn't look and smell tacky:)

There was initially a glitch with my order but it was dealt with magnanimously and generously so although I cannot comment on the perfume which has yet to arrive their customer service is exemplary.