Scenic Arvostelua 

The Ship and crew were outstanding. The Open Bridge policy was great. Everyone was very supportive. The Shore Excursions were too long and at the wrong times for me. I have a Brain Injury and needed to Rest when they were timed for.

The ship and crew were , as usual , fantastic and the service second to none . My only complaint is that the seating in the bar and lounge area is getting a bit “tired” . Also , because of the general age range of clients I feel the seating could do with being a bit higher to facilitate getting down and getting up out of the chairs. We have traveled seven times with Scenic and are now finding the seating a bit low .

It was great - no complaints about any thing at all. The staff were excellent. Couldn't have been better.

The intimate feeling of the Emerald yachts is hard to beat!

We embarked on the Scenic Crystal on 19 May, expecting a luxury moving river cruise along the Danube. Instead, we were held stationary in Passau for three nights while Scenic stalled for time.

It was clear upon arrival that Scenic knew the river conditions well in advance—the Cruise Director even joked that we should "do a rain dance." Official Pegel river-monitoring data had flagged severe low water long before we departed. Despite knowing a full sailing was impossible, Scenic allowed passengers to embark.

For three days, we were starved of meaningful information while senior captains and executives met behind closed doors. When they finally offered us the option to abandon the ruined trip, the focus shifted entirely to quoting fine print and leaving those passengers who did not use Scenic for their travel arrangements to arrange their own transport home.

To make matters worse, Scenic hid behind Force Majeure, which, given they knew that they could not complete the voyage before it started, is questionable. They refused to refund the three days we were kept stranded in Passau—charging full luxury rates for a stationary hotel stay while they made up their minds. This was clearly a revenue retention process

Disappointing operational management and an appalling approach to customer care.

Quality people, quality vessel!

Good crew
Food sometimes variable.

The Douro River cruise was a delight. The food was excellent and the staff so helpful and friendly. Nothing was too much trouble.

Scenic Cruises are genuinely five star. From the transport from home to the transport back again, every need was catered for. The cruise was excellent, with very interesting included excursions in every port. The staff, Navigational, Catering and Hotel management were first class. Food was great, and worthy of a five star review.

The only downside was the number of trips starting at 9am or beforehand

Experience was good in every way. maybe too many Aussies on board. Also men wearing shorts to dinner.

Everything was very well done, staff very attentive, food wonderful. One thing I found disappointing was how small and steep were the steps. The steps on the Emerald ships were better.

Excellent service from attentive staff. Trips well organised, informative and fun.

This was our 3rd Scenic river cruise. Being all - inclusive means you don’t have to worry about a thing. Crew were fantastic. Food and drinks impeccable. Such a relaxing way to holiday. We'll be booking again for next year!

I’ve been on several Scenic cruises and not been tempted to try any other river cruise company.
Their attention to detail is second to none. The staff are amazingly good and the overall itinerary is first class.
I honestly couldn’t suggest how the cruise could be improved.

All arrangements very precise
A little disappointed with the food

We always enjoy our Scenic cruises. The staff are always friendly and helpful and the excursions add to our experience. Our cruise on the Seine was no exception.

attention to detail and great staff

Absolutely all inclusive and great value for money. The crew on all of the cruises we have been on have been very attentive, polite and helpful. The ships are luxuriuos and the enlighten experiences are always first class

No complaints, wonderful staff/crew. This was our second cruise with Scenic, we have 3 more booked. Slight addiction I think