Scaleway Arvostelua 326

Client chez online depuis très longtemps (plus d'une quizaine de serveurs dediés, client depuisplus de 12 ans), j'ai essayé les services de la partie cloud (initialement appelé scaleway, avant que l'ensemble de la boite ne soit renommé ainsi) à 2 reprises.

J'ai été ultra décu, voir scandalisé les 2 fois.

Le service client est dans la majorité des cas expeditif, se contente d'envoyer un lien pour repondre a une question, ou ne repond pas a la question (l'interlocuteur change plusieurs fois, même entre 2 cours echanges). Leur site manque cruellement d'infos et de docs.

Cette boite essaye de mimer AWS mais sans avoir mis les ressourses humaines, techniques, et docs suffisantes.

Quand on arrive de AWS, on peut s'y retrouver au debut, mais on se rend rapidement compte que le site manque de doc, d'infos claires sur la facturation et sur les options obligatoires. Je n'ai jamais pu savoir a l'avance combien allait me couter un serveur cloud!! Le service client se contentait de m'envoyer un lien vers leur page tarif qui n'indiquait pas les options obligatoires a ajouter. Par exemple leurs serveurs cloud etaient fourni avec un disque dure d'une certaine capacité. Et lorsqu'on essai de lancer le serveur avec une configuration standarf un message d'erreur apparait indiquant que l'espace disque est insiffisant! Il faut donc obligatoirement ajouter un espace de stockage supplementaire qui est bien sure facturé pour pouvoir utiliser le serveur. Leur prix annoncé est donc mensonger car si on ne paie pas un supplement pour l'espace disque supplementaire, le serveur est alors inutilisable! J'ai pourtant cherché dans leurs doc de l'epoque mais rien de claire a ce sujet (il y a 2 ans).

Et pour conclure, nous avions voulu tester leur serveur GPU il y a 1 mois (quand on est mazo, c'est jusqu'au bout!). Nous avons pris une instance, nous l'avons lancé et nous avons installé notre projet. Puis nous l'avons arrêté le temps du week-end a cause de nombreux bugs (arrêté, pas supprimé). Le lundi lorsqu'on a voulu la redemarrer : un message d'erreur generique n'expliquant pas grand chose. Apres echange avec le service technique, de maniere expeditive on nous explique que plus aucune instance n'est disponible (pourtant notre instance est toujours créé et nous sommes encore facturé pour l'ip et le disque dure!). Pendant des années nous avons créé, demarré, arreté (des fois pendant des semaines) et redemarré des instances chez AWS sans aucun probleme. Et la chez Scaleway, c'est au bonheur la chance si vous arretez un instant votre instance (alors qu'elle reste créée dans l'interface sans aucun message d'alerte, et que les options associées continuent a etre facturées).

En bref : bye bye Scaleway!

Voici la réponse qu'on me sort après un dysfonctionnement d'un serveur de PROD, je vous laisse juger par vous même, sachant qu'aucun dédommagement n'est envisagé de leur coté :
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Bonjour,

Malheureusement, votre machine n'est plus fonctionnelle.
Notre équipe Hardware a tenté différentes opérations de sauvetage du serveur, mais aucune n'a pu être déterminante. Compte tenu de son architecture à lame, aucune manipulation en datacenter ne peut être effectuée nous permettant d'approfondir le diagnostique ou de récupérer le disque et ses données.

En effet, l'arrêt de la lame aurait un impact pour d'autres clients.
Je vous propose donc, à votre convenance, le remboursement du mois, le remplacement de ce serveur ou la migration vers un modèle plus performant.

Nous pouvons vous proposer 2 solutions:
-soit un remboursement du mois en cours
-remplacement serveur même gamme.

En ce qui concerne la récupération des données sur le disque, cela sera impossible car le type d'architecture de cette gamme ne permet pas de changer ou de récupérer les données.

Je reste à votre disposition pour toute autre question, et vous remercie.

Cordialement

Bonjour,

Serveur dédié, hébergement, nom de domaines et surtout écoute et support client : Irréprochable voire exemplaire.

Client online.net et scaleway, je suis pleinement satisfait de mon choix. Rien à dire sur les produits et le supports fonctionne parfaitement a chaque fois que j'en ai besoin.
Je recommande.
Reynald

My server is down for 2 days, they don't reply to support requests

I tried Scaleway's Glacier storage. Unfortunately, when I wanted to download some of my files, they could not be restored from Glacier. Support was inadequate, providing inaccurate communication and taking almost a month to restore the files.

I do fully NOT recommend Scaleway.

Helpful customer support that recovered my missing file in the Object Storage. Cheap and reliable service.

There is no support
You can try whichever method of communication and it will not work out , the team is irresponsible for their own mistakes , they do not offer compensation , they do not care if your servers are offline for their mistake , they do not care if you wait days for a response , if you are okay with this , go ahead and buy servers in scaleway , good luck

I have been with Scaleway since more than 3 years , prices were great , started slowly getting more and more expensive without upgrading the quality , the customer support once was good and prompt , now it is just a bunch of newbies which delay the responses and when they respond , they dont fix anything. It was once a good company , but for new customers i would advise to go elsewhere , it is no longer worth it , i paid them thousands over years , it s just not worth the headache anymore . And the billing system sucks .

- They stopped the server suddenly without any prior notifications because of a payment issue....
- Impossible to reach client support, only by message, they take ages to reply..
- They are taking hours to restore the server !!!

STAY AWAY AT ALL COST
I'll switch once server is up

- They constantly raise prices on the same active services, even though computing technology evolves;
- They have exploitable server configurations (like 777 on /etc);
- Very bad support, with huge waiting times;
- Not trustworthy in their promises or ideals (like the huge failure as cheap cloud ARM provider as it was planned at the beginning).

I'm kinder on Scaleway than I'd be on a provider such as GCP, because they are much smaller and trying to do things differently. Yes, the UI isn't the best, they're still coming up with new products, etc. But hey, it's a business trying to position itself as more ethical than most! And so far the experience has been pleasant: we've relied on their customer support twice (plus a few uses of their Slack) and our issues were solved.

The specific negatives I've experienced are:

- Private networks are per-location, but some other components are per-region. So we can't protect Object Storage by locating it inside a VPC. I guess that makes sense, but it's not ideal.
- Managed databases couldn't be part of a private network. They actually changed this recently, but by that point I had given up on private networks altogether.
- Instance-to-instance traffic in private networks could be much better. Some providers go beyond gigabit speeds.
- Object storage stopped working for a few days due to a change in the signing algorithm, but we weren't notified. The team mitigated the issue after a week or so, but I would've liked to know that it might be coming. I ended up upgrading to S3's v4 signing algorithm to solve the problem on our end.
- IPs can't be assigned between objects of different types. This is a reasonable shortcoming, but it meant I couldn't simply point a Public Gateway's IP to an instance, and had to update DNS as well.
- DHCP resolution in private networks was a bit spotty and/or the issue was with automatic mappings. I ended using manual NAT and mapping things myself.
- I still haven't managed to deploy their Docker-based automatic containers. The resources of the container are too limited to successfully deploy our Python containers.

On the other hand, there's some nice positives:

- Pricing is competitive.
- The managed database has been flawless so far. Automated backups and failover nodes are nice and not as expensive as competitor's.
- SSH performance is pretty good. I've used other providers where SSH is almost unusable as characters only show up after 1 second or more.
- Migrating out of a private network was simple enough, as the instances acquired public IPs immediately and I was able to update DNS in real-time.

So all in all, we're happy with them. That said, we are considering some of their competitors that share a similar stance (EU-based, ethical, renewable energy), because then we'd be able to finally centralize our entire infrastructure.

Scaleway is different from many similar providers, but I let you judge based on the rest of my review. I've been using their service for a few years now and I'm mostly happy.

Fair amount of locations that is slowly growing, currently 5, affordable servers, tolerant as in obviously a smaller company than the big players, so when something happens it's relatively easy and fast to solve.

Their object storage is a great alternative to aws s3, disk management on servers is easy, always hourly billing and reasonable plan sizes.

Now to the negative, for the cheaper plans at least it doesn't seem to be much fail over, I once had a complete server crash on on of their ARM64 servers (no longer available it seems) and basically lost it, support where fast to inform me about it. Luckily with proper backup I was able to recreate it fast and it's cheap so it wasn't a big deal.

Another negative aspect is the IPv6 implementation, which seems to be DHCP, that means, for every reboot of your server, you might get a new IPv6 address. IPv4 is tied to the server tho and multiple addresses are supported. Just thought it's an odd configuration choice.

I recommend Scaleway if you look for something cheap, knows what you're doing and have proper backup so that you could restore quickly if anything goes wrong.

Absolutely horrible company. Even before starting my project they put me through so much scrutiniy and verificationm like I was some kind of thieve. I am a SOFTWARE ENGINEER for 25 years, never seen this kind of verification in my life for a cloud provider.

ABSOLUTELY DO NOT GO WITH THEM.

Bonjour,

J’ai commandé une instance chez Scaleway, après 24h d’utilisation un DDOS est arrivé sur mon instance, plus aucun moyen d’y accéder.

Il n’y a aucun AntiDDOS.

Bonne journée

Children run this company. Do not work with this company! This company is very bad. Worst company I've ever seen.

Clients de longue date, tous nos serveurs et services sont hébergés chez Scaleway. Les prix étaient attractifs et la qualité de service au top.

Mais depuis 2 ans, tout se dégrade :
- On force la migration (à faire soit-même bien sûr) de certaines instances sur de nouveaux modèles qui sont parfois 2 fois plus chers
- Erreur d'écriture sur leur SAN avec obligation de rebooter les serveurs et parfois perte de données
- Impossible d'avoir des buckets S3 de plus de 10 000 fichiers sans subir une dégradation énorme des perfs (15s pour upload un fichier de 100 ko)
- Cluster Kubernetes aux performances ridicules (performances réseaux minables -je pèse mes mots-, 30 à 40% moins performant que son équivalent OVH, qui est 30% moins cher)
- Très peu de variété dans le choix d'instance
- Prix des instances qui se sont littéralement envolés même si elles restent raisonnables par rapport au marché

Nous sommes en cours de migration de nos produits hors instances vers OVH et de nos instances chez Ikoula (plus chers mais avec un commercial dédié et des vrais techniciens qui vous répondent).

Scaleway a voulu devenir un mini AWS. L'idée est bonne mais la mise en oeuvre catastrophique, ça s'est fait au détriment de la qualité de service.

A co-worker had setup a VM with them, it stopped working when his credit card expires. I tried to set up a new credit card, but that failed their verification process and the VM stopped responding. I decided I no longer needed the VM and wrote them to tell them to delete our customer account and stop billing us. But they kept on billing us for months, happily charging the credit card that had failed in their own verification process! Despite my repeated requests to delete our account. I checked our account and nothing was runnning, and contacted support but they claimed I had unused IPs, though these were nowhere to be seen in their horrible UI. I consider this side a credit card scam and advise others to stay away.

Problème technique sur nom de domaine sans solution.
Transféré chez OVH : le problème a été réglé direct...

Really solid infrastructure at a ridiculously cheaper price compared to AWS. It's more bare bones but considering how much EC2 charge for similar instance its still amazing.