Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My agent was great! Answered all my questions and provided valuable insight on a topic I with which I have little experience. I was provided a policy that I feel is completely suitable for my fami... Näytä lisää
Yritys on vastannut
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... Näytä lisää
Yritys on vastannut
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage. Why should we be charged extra because SBLI made a mistake. Honor what you quote.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä SBLI
Yrityksen kirjoittama
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Yhteystiedot
1 Linscott Road, 01801, Woburn, Yhdysvallat
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,3
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A Very Helpful Representative whom was very informative
Helpful & informative Representative
Easy to work with … Over all Great Experience
29. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Helping set up Life Insurance
SBLI’s team was very accommodating and able to answer all of my questions! I’m very happy with my policy and being competitive against others.
28. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Jo-Anne Corcoran: SBLI superstar
Jo-Anne’s patience and professionalism were top-notch. Great worker. Give her a raise!
31. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback and will share this with Jo-Anne! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
The agent was wonderful
The agent was wonderful. Explained our choices and we felt we trusted him.
30. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
No policy, no refund
I sent in my payment to pay for my policy in full ( annual), policy was never issued. I requested a refund and now they said they issued the policy AFTER I obtained a policy elsewhere. Now I can’t seem to get my refund of $1163.25
23. toukokuuta 2025
Vastaus yritykseltä SBLI
We understand how important this is and appreciate you bringing it to our attention. Our team is actively looking into the details of your payment and policy timeline to make sure we fully understand what happened. We want to make this right and will be following up with you directly as soon as we have more information.
Thank you for your patience—we’re on it.
Edit 6/2/25:
Thanks again for reaching out. We’ve looked into this for you and can confirm that your refund was processed on May 28, the same day it was requested.
A check for $1,163.25 was mailed via USPS and should arrive this week. If you don’t receive it within a few days, or if you have any other questions, please don’t hesitate to contact our Customer Care team. We’re here to help.
Communication has been prompt and clear…
Communication has been prompt and clear whether I needed information or a problem resolved.
20. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Great Service, But Application Process Needs Modernization
Brenda Serna was incredibly helpful in answering my questions about the policy and providing timely updates on the status of my Whole Life Insurance application once it reached underwriting. One suggestion for improvement would be to offer an online application and a secure digital submission process. This would help prevent errors from phone transcriptions or handwritten forms and eliminate the need to rely on USPS mail—especially when sending sensitive information like Social Security numbers.
7. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your kind words about Brenda Serna. We strive to provide excellent customer service and are pleased to hear that she was able to assist you with your Whole Life Insurance application. We appreciate your suggestion and will explore it as we continue to enhance our customer experience.
John Campbell is the man
John Campbell is the man! He was there every step of the process and made sure he was always available!
Thank you John!
17. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback and have shared it with our agent! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Having to explain how company physicals…
Having to explain how company physicals are not held by my primary care physician.
17. toukokuuta 2025
Vastaus yritykseltä SBLI
We understand your frustration with the process. We strive to make our procedures clear and convenient for everyone. We appreciate your feedback and will use it to improve our communication and processes. Thank you for your trust and being a part of the SBLI family.
I was very pleased with the experience…
I was very pleased with the experience in trying to get my life insurance policy. Everyone was very knowledgeable & courteous when I had several questions & issues. All my questions were answered. I would definitely recommend to a friend.
14. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Very fair and experienced
The nursing staff who came to take my blood and weigh me were very considerate. SBLI was thorough and fair. It was a very good experience.
13. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
UNACCEPTABLE BUSINESS PRACTICES
FUNERAL HOME REPORTED A DEATH ON MAY 6, 2025 AND HAS STILL NOT RECEIVED A CLAIM FORM. WAS TOLD 7 TO 10 DAYS JUST TO RECEIVE A FORM! RIDICULOUS, OTHER INSURANCE COMPANIES EMAIL THE FORM WITHIN HOURS OR HAVE IT ON THEIR WEBSITE. I CAN ONLY IMAGINE HOW LONG ITS GOING TO TAKE TO PROCESS AND PAY.....
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SBLI
Thank you for reaching out. At this time, our ACE online claims platform is available only to individual beneficiaries. As a funeral home, your claim must be processed through our standard channels.
We’ve emailed the required claim forms to you, and paper copies should arrive within the next day or so. If you have any questions or need further assistance with the process, please don’t hesitate to contact us.
Wonderful customer service
John was great to work with. My only issue was the amount of time start to finish seemed quite lengthy.
10. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your kind words about John. We understand your feedback regarding the timeline and will take it into consideration as we strive to improve our processes. Thank you for being a part of the SBLI family.
Brenda Serna is so informative
Brenda Serna is so informative, warm and friendly without look down on me with my unknowledgeable about life insurance.She answer my questions.
Thank you❤️
10. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Great company to work with
Maureen was very professional and communicative throughout the process of obtaining my new policy. Pricing was fair and my overall experience was very positive
9. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
TOO MANY MISTAKES AND GO BACKS TO…
TOO MANY MISTAKES AND GO BACKS TO COUNT. WOULD NOT RECOMMEND TO ANY OF MY FRIENDS OR FAMILY
2. huhtikuuta 2025
Vastaus yritykseltä SBLI
We’re truly sorry to hear about your experience—it’s not the kind of service we aim to provide. We understand how frustrating this must have been, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we’re committed to learning from it so we can do better moving forward.
Everyone I spoke to was very helpful…
Everyone I spoke to was very helpful and answered all my questions
8. toukokuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
My agent Allan Goodwin was very helpful…
My agent Allan Goodwin was very helpful thanks again Allan!!
30. huhtikuuta 2025
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Vastaus yritykseltä SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
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