Saurus.com Arvostelua 383

They owe me 6000€.
They dont Respond to my Emails.
Last Response is this:
Dear User,

We hereby inform you that we have suspended your account permanently and you will not have access to your account anymore due to a breach of our Term and Conditions.

Please be advised that if you want access to the funds on the balance ( if any) , you will have to contact the sender of the funds to recall directly from the sending bank account. No other way is accepted for return of funds.

The Money transferred to Saurus was from another Account Closure , so they dont offer how i can get my Money.
I asked 10 Times for the Bank statement etc, each way of Communication gets Ignored.

They close my account with my money and stop answering me

Hola Jesús y Jose,
Hace más de 5 años que invertí 2.000 €, os estoy escribiendo desde hace muchísimo tiempo por email y no me estáis respondiendo para que me digáis como va esa inversión, os llamé la atención en un directo que hicisteis el pasado 6 de octubre, otra vez os escribí un par de veces y NO ME ESTÁIS RESPONDIENDO.
Necesito de vuelta mi dinero.

I used Saurus for a while had absolutely no issue until one day they randomly closed my accounts I never got correspondence to my email or my funds returned this was really upsetting considering I liked the bank

I opened this account looking for a new bank, shortyl after opeening i sent some money to the account and my bank was then placed under a verification lock, all required documents have been sent to Saurus multiple time and they keep denying denying this and re requesting the documents.

Absolute scam, do not open an account with them, my balance has been held since 2022

Why is my account active but I can’t transfer or withdraw at the ATM machine, I can’t even receive payment into the account, am confused or has this got to do wit maintainance cause am very worried

Do not use this bank they are scammers they lock ur account with no warning and they ignore your emails, I am going to be contacting rewire with my case and the FCA you have left me and my kids for a whole weekend with pending transfers and no access to my account, you have made me feel suicidal this weekend I hope your company is disbanded in the UK you SCAMMERS YOU WILL BE HEARING FROM MY LAWYERS

After more than 3 years, Saurus still has not returned the balance that was left in my account after deactivation.

They never respond to your emails.

The money may not be alot, but it's about principle and customer rights.
I worked for that money and it does NOT belong to you.

I am writing to file a formal complaint against Saurus Banks due to their unacceptable handling of my account and their complete lack of communication. My name is Clara Petre, and my account with Saurus Banks has been frozen since October 2024. Over the past few weeks, I have sent 10 emails to their support team, providing all the requested documents and information. Despite my persistent efforts, I have received no response or resolution from the bank.

This lack of communication and inaction is deeply frustrating and has led me to question the legitimacy of Saurus Banks. Their behavior raises serious concerns about whether this is a scam, as it is not characteristic of a reputable financial institution to ignore customer inquiries and withhold funds without explanation.

I urge you to investigate this matter thoroughly. I have been patient and cooperative, but I now feel that my trust has been severely misplaced. Please take the necessary steps to hold Saurus Banks accountable and assist me in recovering my funds.

Thank you for your attention to this urgent matter.

Sincerely,
Clara Petre

Cuando una sabe que cada dos por tres hay "jaqueos" en las cuentas, en las tarjetas, compras falsas... y un largo etc que cada vez asusta más, es una gran tranquilidad tener el dinero en Saurus,
Saurus dispone de una app que impide que haya falsificaciones y robos de nuestra identidad. Si, sí, es una gran tranquilidad en este tema.
Y en cuanto al tema servicio y atención al cliente, otro tanto!! (sobre todo para la gente que no nos aclaramos demasiado con la tecnologia..)

Dear [Regulatory Authority/Consumer Protection Agency],

I am writing to file a formal complaint against Saurus Banks due to their unacceptable handling of my account and their complete lack of communication. My name is David Cercel, and my account with Saurus Banks has been frozen since May 2024. Over the past few months, I have sent nine emails to their support team, providing all the requested documents and information. Despite my persistent efforts, I have received no response or resolution from the bank.

This lack of communication and inaction is deeply frustrating and has led me to question the legitimacy of Saurus Banks. Their behavior raises serious concerns about whether this is a scam, as it is not characteristic of a reputable financial institution to ignore customer inquiries and withhold funds without explanation.

I urge you to investigate this matter thoroughly. I have been patient and cooperative, but I now feel that my trust has been severely misplaced. Please take the necessary steps to hold Saurus Banks accountable and assist me in recovering my funds.

Thank you for your attention to this urgent matter.

Sincerely,
David Cercel

El servicio al cliente es inmejorable. Siempre han estado ahí y han resuelto cualquier inconveniente que haya tenido con rapidez y profesionalidad.

No entiendo esos comentarios que dicen que tienen mal servicio, les cierran la cuenta y cosas similares. No es para nada la realidad.

Además siempre informan de todo lo que pasa relacionado con Saurus a nivel general.

Agradezco al gran equipo que está trabajando en Saurus, que siempre que he tenido una duda, incidencia o consulta, han respondido y lo han solucionado tan rápido como es posible, haciéndome sentir su prioridad. Ya sabemos que cuando se trata de "nuestro dinero" podemos llegar a ser muy impacientes... ¡¡Gracias por vuestro buen hacer!!

Según ellos siempre que existe algún problema con no poder efectuar una trasferencia o recargar la tarjeta todo esto bajo comisión (faltaría más) todo el problema del proveedor con el que trabajan!! Llevo desde hace más de un año escuchando lo lamentamos! En unos días se soluciona estamos cambiando de proveedor! Ayer me quejé por telegram en el grupo porque me dejaron tirado si dinero y perdí un Uber para poder ir al aeropuerto y no me daban solución alguna! Me dijeron que negociara por mi cuenta con. Uber!! Irrisorio todo esto! Moraleja al quejarme en público el supuesto CEO un tal Jesús creo me dijo que estaba fuera del grupo de telegram!
Voy hacer una investigación más formal y poner en nota de prensa lo sucedido con esta gente! (No se juega con la confianza de los clientes) el pan de la gente es lo primero

La atención al cliente es muy buena, se nota la transparencia en la gestión. Es otra manera de gestionar. Gracias

Oggi mi è arrivata l'email da Saurus che il loro conto chiude a causa della liquidazione di PFS che gli fornisce le carte. Quando un paio di mesi fa scrissi che Saurus stava per chiudere per il suddetto motivo Trustpilot ha rimosso il mio commento.

Today I received the email from Saurus that their account is closed due to the liquidation of PFS which provides them with the cards. When I wrote a couple of months ago that Saurus was about to close for the aforementioned reason, Trustpilot removed my comment.

Dear Customer,

We inform you that your current Euro account issued by PFS Card Services Ireland Limited (hereafter PCSIL) will no longer be able to receive funds from 23:59 on July 17, 2024. The status of your account will be changed to "spend only" for 6 months, which means you will be able to spend the remaining funds in your account until January 17, 2025.

Please remember to change your payroll and direct debits to another account before this date, as all payments sent to the account from July 17, 2024, will be returned to the originator.

As we have informed in previous communications, we are currently looking for a new provider for Euro accounts. We will publish news on this matter as soon as we have updates.

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The comment on your answer:

I've known for at least two months that PFS is shutting down, because they sent me an email with the list of fintechs involved, including yours. Why do you inform your customers only a few days before the blocking of incoming bank transfers? You say you're looking for a new card provider, but that doesn't mean you've found it or will find it.

If I've known it for more than two months, you surely knew before me that PFS was closing but you didn't tell your customers for fear they would run away

Gran equipo humano, una alternativa a los grandes bancos

Excelente neobanco que cada día funciona mejor y tiene más servicios pero lo que lo distingue de la mayoría es su extraordinaria atención al cliente disponible todos los días del año.

Son uno profesionales como la copa de un pino y resuelven las incidencias muy rápidamente!!