FinecoBank UK Arvostelua 494

They closed my account and are holding on to my cash and securities 2nd week now. Emailing in is completely futile.

The bank holds a significant sum of my money and are not contacting me at all as I cannot access my account at all. This has been going on for a week and I am having to take loans for day to day living. This is certainly a bank to avoid. Thankfully closed in the UK

They are slow - if you close a bank account with them good luck of getting cash/securities out in less than 10 working days! Pathetic mediocre mediaeval banking! Good think they closed in UK!!

I have been seeking an orderly transfer of stocks to an alternative platform. This has now been achieved. However despite repeated email requests for original book values on the transferred stocks Fineco have not provided. Note having book value information is crucial to determine future capital gains and tax obligations.

I have never come across a bank or financial institution that fails to respond promptly to customer inquiries and to take so long to address an issue.

A complete waste of time. I set up a FinecoBank account for the purpose of trading. The trading platform was a nightmare to use, and I was unable to complete the trades I wanted to in time. A stressful process in every way. Then they withdrew from the UK, and it was a battle to retrieve my money. Glad to be rid of them.

There is no way of contacting them. I have paper certificates which I want to convert to electronic.

It’s been over two months since I initiated an ISA transfer from them to another provider but it’s still not complete and the agents are unable to give me any information and claim it could take 6mths to complete. The financial ombudsman believes such transfers should be completed within 30days…

Typical unreasonable bank charges. Moving my ISA to another provider all went through in March. In April I was charged holding funds in the bank even though they had already confirmed to me the fund had been moved. Now FinecoBank are refusing to get rid of the small charge of £4 and being really aggressive about getting the money paid straight away. Just poor. I will update if anything changes.

Gave me the information I asked for in a reasonable timeframe.

Excellent service very helpful answered all queries..

Fineco is a fantastic Bank. I am an Italian resident in the UK, I have a Fineco Bank Account and it is extremely sad that - due to Brexit, Fineco will have to close Business in the UK and therefore I will lose my position with Fineco UK. However, I will open a new Account with Fineco for non resident in Italy.
Last. Today, 22.12.23 (but also at other times) I had to call Fineco UK and deal with phone advisors: I have always been extremely satisfied with their job. I would like to thank Fineco for the opportunity I had to invest my money with them. Francesco

I have been a Fineco customer for more than 20 years. Suddenly last week my account was frozen, all functionalities blocked (e.g. debit card or payments). Not a single communication, not a single answer to my calls and emails. I have to say become really a bad bank, worse, a money sink

Delt with the issue in a very professional way

A great bank - please, please hire a few compliance officers and stay in the UK?!

Excellent UK based service for my asset (Property) management (Paying all those bills) back in Italy.

I will be sorry to see you withdraw from the UK - Any chance you might change your mind and stay???