One of the heating elements in the Harvia Virta heater I purchased stopped working within a few months. Krizza and the SaunaKits team were patient and helpful, walking me through possible root cause... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had lots of questions about which sauna heater to buy and if i could switch between natural gas and LP. The Saunakits customer service rep was super helpful in answering questions and even went to t... Näytä lisää
Order process was easy and the team was incredibly knowledgeable! Once the order was complete, the team kept me fully informed as to shipping date and arrival. The LTL carrier had a tracking... Näytä lisää
I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized servi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Yhteystiedot
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 25 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Matthew was a good salesman answered…
Matthew was a good salesman answered all of my questions. Talk to him a few times back-and-forth and helped me make a decision on what to do. Thanks a lot.
Purchased in Dec 2025 for Christmas
Purchased in Dec 2025, Ordering process was easy and they were very competitive. 1 of the two pallets arrive mid-Jan, took another 6 weeks to get the items lost in shipment replaced and delivered. Second shipment was 2/3 correct and had to go back and forth with follow ups and pictures for their factory (aka the distributor in IL.). Finally received all components in Mar and set up the sauna and heater, lights etc. Our Christmas present to ourselves ended up being a great Mothers Day present BUT we do the the sauna and heater purchased. Just did care for the distributor that they use to ship after the purchase. Purchased SaunaLife 4 person with the HUMUM Drop 7. All works great.

Vastaus yritykseltä SaunaKits.com
Eric was a great help
Eric was a great help. He answered all my questions and helped out with the best possible price!
John was incredible helpful and…
John was incredible helpful and knowledgeable about saunas and guiding me through the process.
Excellent Guidance from John Adams at SaunaKits.com
John Adams at SaunaKits.com was excellent to work with. I had a lot of questions while trying to sort through the many sauna options, heater configurations, installation considerations, and overall purchasing decisions. John was knowledgeable, patient, responsive, and very helpful throughout the entire process.
What stood out most was that every time I brought up a different question, concern, or scenario, John took the time to walk me through the options and provide a practical solution. With so many places to buy saunas and so many different models, heaters, and configurations to choose from, the process can feel overwhelming. John made it much easier to understand the choices and feel comfortable with the direction.
I really appreciated his professionalism, product knowledge, and willingness to help. I would highly recommend John Adams and SaunaKits.com to anyone researching or purchasing a home sauna.
Happy with our decision to purchase from Saunakits.com
Eric got back to me right away after receiving my message about the sauna, heater, and accessories I was interested in, created a quote and applied a discount, which made the decision a no brainer. After purchasing, Eric reached out with more information I would need for the electrical and setup once the sauna arrived. I was very impressed with his level of foresight and the care he took in answering my questions and thinking ahead on my behalf. He was the reason this was an easy decision, thank you!
Ez in customer service is great
I was THRILLED with my experience…
I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized service, answered my questions, and perhaps most importantly matched the very best price I could find at a competitor’s site. They shipped the product immediately via FedEx and I honestly could not be more happy. Thank you Eric & Jessica for a job well done :)
Customer service
I originally placed an order to purchase an infrared sauna, and was unfortunately forced to cancel before I was able to receive it.
My review is with the staff that handled the cancellation process. John the general manager handled my cancellation and made it an easy process. If I’m able to get one in the future, I’m definitely going to deal with him
I had many questions and size…
I had many questions and size restrictions and everyone was patient answering them over a period of 2 weeks. Have just ordered but believe I am getting the perfect sauna for my needs
Great customer service and price
Great customer service and price. I bought saunalife cl4g with a Harvia heater. Matthew was especially helpful and professional.
Awesome company to deal with
Awesome company to deal with, sauna showed up earlier than expected
Only issue is delivery, they never called to schedule a delivery day they just showed up with sauna randomly but it worked out.
Very helpful all around!
Very helpful all around! Eric provided expert support selecting the correct kit and parts and helped me receive a trade discount to boot.
I contacted Customer Support when I had…
I contacted Customer Support when I had an issue with the control panel on my sauna. The representative named Ez was incredibly helpful. The response time was practically immediate. He went out of his way to follow up twice with me to make sure my issue was resolved. Very appreciative!
Fantastic last mile driver!
Fantastic last mile driver!
He clearly had a lot of experience, had no issue making a tight reverse into our driveway and getting close to the garage. Then he expertly maneuvered the fork lift and crate so that when it was lowered to the ground he could move everything easily into our garage. Very friendly and communicated well. The sauna was packed and protected very well and everything arrived undamaged.
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