SaunaKits.com Arvostelua 521

Impeccable customer service and communication! Krizza has been helping us to work through some hiccups with our sauna order. She communicated in super timely manner, respectful and very helpful. In the end we are very happy with our purchase and would highly recommend working with Nordica Sauna company.

Eric was very helpful and knowledgeable on all of our questions while shopping for the perfect sauna -

Another great customer service experience! I needed to purchase some accessories for our sauna and Matthew immediately called me to help with the purchase and answer all my questions. I am so glad we made our sauna purchase with Nordica. They know how to take care of their customers!

I had an issue with my sauna heater and reached out to see about a warranty. Krizza was incredibly helpful, responsive, and communicative. I ended up with the outcome I was hoping for and Krizza made it an easy process!

The Nordica Sauna Team, especially Krizza, John, and Eric, were outstanding from start to finish. They took the time to educate me and patiently answered my million questions so I could make the best decision. The product is excellent and service is top notch. Highly recommend!

Very helpful throughout the sales process, including understanding how the HSA works.

So far so good. I was researching saunas and it got pretty confusing. I reached out to Nordic sauna and they responded right away and answered every questions I had and there were a lot of them. No pressure to buy just making sure I was an informed consumers. My sauna is ordered and we look forward to it getting here.

Informational and solid experience from quote to purchase.

Ez in customer service is phenomenal. I received updates and tracking information almost daily. Ez is extremely responsive, reliable and friendly. One of the best customer service experiences that I’ve ever had!

I bought a 3 person Sauna and everything went very smoothly. There was an issue with one of the touchscreens after setup, and the support to get a new one was great. I’d recommend buying from here for sure.

Timely delivery, easy setup, and simple operation - Couldn’t ask for more on this home use indoor infrared sauna!

Extremely helpful and patient!

Their customer service is best in class!!!
I damaged some cables and fuses installing my sauna and didn't know what to do. I messaged their customer service team and Ez from their support team jumped right on it. Ez was super responsive and went above and beyond to make sure I only ordered what I actually needed. Ez worked with their engineers to verify everything was right. I needed the parts right away and Ez got expedited shipping for me. I had such a great experience with Ez and Nordic Sauna and would HIGHLY recommend them!

All good with Delivery

Ez was very courteous and kept me informed proactively. Highly recommend.

Wish more companies had customer service like this.
EZ made this bad situation into a good turnout for detail of staying in touch and helping with excellent.

Very helpful at answering my questions -- on a Sunday

Great customer service. The sauna is amazing. Do be aware if you get the tri sauna like the Finnmark FD-4 Trinity the IR is plug in direct to outlet but the rock heater requires direct wire so may need electrician for install to use that feature.

The customer support team quickly addressed my questions throughout the process and provided me with photos and documentation when requested.