sono stato truffato, prodotti di pessima qualità, ho provato a fare il reso di un paio di scarpe pagato €220, mi sono dovuto pagare la spedizione di reso che nemmeno è stata consegnata perché nessuno... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
J'ai commandé une paire de chaussure sur ce site. Après plusieurs semaines sans nouvelles j'ai contacté le service client qui m'a assuré trouvé une solution rapidement. Je n'ai jamais eu de confirmati... Näytä lisää
SASAIA is a gem! I wish I had read reviews before purchasing, but I'm pleasantly surprised by the quality of their shoes. Despite some negative feedback, my shoes arrived promptly and look fantastic.... Näytä lisää
Just got my boots from SASAIA a week ago, and they're fantastic! While I didn't receive a confirmation email or tracking number right away, I used Apple Pay a hassle-free payment process. Even though... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Shop at the official site of Sasaia. Discover the latest ready-to-wear, handbags, shoes and accessory collections, all inspired by the finesse of Italian style.
Yhteystiedot
Via Benedetto Croce 13, 80030, Mariglianella, Italia
- info@sasaiaclo.com
- sasaiaclo.com
3,1
Keskitasoinen
102 arvostelua
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The Company is an entire scam
The Company is an entire scam! I bought boots online - After more than 6 weeks they finally arrived. Once I unboxed them I realized the shoes were of very bad quality and already damaged. Therefore I emailed with the Customer Service and sent them back to Italy at my own expense! Since them I am waiting for my refund (sent them back on 20th of december 2023). I send multiple emails and the only response I receive is „we will Check with logistic Department“.
I doubt that I will ever get my Money back. Complete SCAM - DO NOT BUY FROM THEM
29. tammikuuta 2024
Oma-aloitteinen arvostelu
I order boots realized the picture…
I order boots realized the picture didn’t look legit so i asked them to cancel they said I’ll be refunded in 5-10 days then the boots came and of course they looked all fake glue everywhere and the smell was awful i requested a return and refund they said i had to pay for shipping from my own pocket??? To Italy!!! Please be aware.
14. joulukuuta 2023
Oma-aloitteinen arvostelu
I wish I had read these reviews before…
I wish I had read these reviews before buying but I do agree with all of them. They are a fake Chinese company posing as “premium Italian”. The only thing worse than the “quality” of their shoes is their customer service. And yes, the shoes do smell horrible, like kerosene or something awful. I want to return for a refund and they’re MIA. They argue that it’s because the high amount of CS request. But if the do receive a lot of requests if because their product sucks right? Happy costumers don’t waste time contacting them and writing reviews like the fake, ai generated 5 stars reviews the have here. DO NOT BUY!!!
22. tammikuuta 2024
Oma-aloitteinen arvostelu
I ordered some boots before a week or…
I ordered some boots before a week or so..
No confirmation email, no tracking number, I paid with Apple Pay, I’m sending emails and messages at fb page and none one answering 🤷🏼♂️ , scam? I don’t know but for sure terrible customer service and company as well.
17. tammikuuta 2024
Oma-aloitteinen arvostelu
Terrible Quality and Customer Service, Clothing Dupes
I ordered a month ago and when I got a shipping confirmation a week later, one of the shoe color had changed (from black to white). I emailed immediately with screenshots of the order confirmation with the correct shoe color (black) and the shipping confirmation they sent with the wrong color (white).
I did not hear back for 7 days and when I did they said the order has already been shipped and their records show I ordered white ignoring the screenshots of the emails THEY sent. They do not respond to me so I email a couple more times and they say my case has been escalated.
7 more days pass and no response to an "escalated" case. The order arrives and only 2 of the 3 shoes actually arrive. The two boxes are simply wrapped in a plastic bag and taped together so it's pretty clear a 3rd shoe box was never shipped. I open the box and the smell is awful. Like gasoline and self tanner. One of the shoes is the wrong color and both of the soles aren't quality, they feel like a very light foam that will for sure wear out quickly. The leather is also laminated for a fake shine.
I emailed again requesting for an immediate refund for the shoe that was not sent and a prepaid shipping label for to send the other two shoes back. Have not heard back.
The website says I am responsible for return shipping and this is clearly a Chinese company so I'm not sure how much that will be if they don't prepay this shipping.
I feel silly for not doing my research before considering all these terrible reviews from people experiencing the same thing as me and all the obvious paid reviews on this site to counter the bad ones on the same day.
TL;DR:
- Quality of product is terrible and they smell so bad.
- Shipping times are really long.
- They say they are Italian but this is company based in China.
- Customer services is worse than the product.
- Seems that the headache of dealing with costly returns and terrible customer service is the way they make money, similar to a company that makes it so difficult to cancel a subscription so they can keep charging you.
17. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Dear Zachary,
We sincerely apologize for the challenges you've faced with your recent order, and we appreciate the opportunity to address your concerns.
Firstly, we regret any confusion regarding the change in shoe color and the subsequent communication. Once an order is processed, it enters the shipping pipeline, making it challenging to make immediate alterations. However, we acknowledge your dissatisfaction and will use your feedback to improve our processes.
Regarding the quality of the product and the missing item, we deeply regret any inconvenience. The items should have been handled with care, and we'll investigate this lapse in our warehouse procedures to prevent similar issues in the future.
Concerning your request for a refund and return shipping label, we understand your frustration and assure you that our team is actively working to resolve your case. While return shipping is typically the responsibility of the customer, we'll do our best to streamline the process and minimize costs for you.
It's essential to note that our company operates with various warehouses globally to fulfill orders efficiently. Products are dispatched from the available warehouse with the corresponding stock. We understand that this may result in products being shipped from different locations.
We appreciate your patience as we work towards a resolution, and we encourage you to reach out to our customer service at info@sasaiaclo.com for any further assistance.
Thank you for bringing this to our attention, and we're committed to addressing and improving upon the issues you've raised.
Best regards,
Sasaia Team
SCAM SCAM SCAM!!
SCAM SCAM SCAM!!! Do not buy from this company. They don’t have customer service…they have Ai responding. I’ve had 6 emails with the “customer service” asking where my package is and every time they reply “I’m sorry for the inconvenience, I’m going to investigate”. Then nothing happens. The responses to negative reviews are also likely not human responses. They’re all the same. They won’t give you a refund unless you contest the transaction with your credit card company. How does a scam like this continue to show up in my Instagram feed!!!??????
15. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Dear Customer,
We understand your frustration, and we appreciate your patience as we address your concerns.
We want to emphasize that our customer service is handled by real individuals, not solely AI. We do receive a high volume of inquiries, and while our responses may share similarities, each case is individually reviewed.
Regarding your specific order, it seems there was a simultaneous purchase of the same item, resulting in a delay. We recognize this inconvenience and promptly issued a refund. We want to assure you that this is not indicative of a scam; rather, it was an unfortunate circumstance we're actively working to prevent in the future.
If you have further concerns or specific questions, please reach out to us at info@sasaiaclo.com. We're here to assist you.
Thank you for your understanding.
Best regards,
Sasaia Team
they don’t want to give REFUND
Hi,
Same as everyone below I’m not sure what to say , I ordered a pair boots which never arrived. The company is IGNORING any emails when I asked several times for a refund. I don’t mind where the item is coming from however, there never was a clear communication since the beginning. Eventually, the package “apparently” arrived in london and got marked as “delivered “. Royal Mail sent a random picture of package and when I called them, not even the company knew what happened. This package wasn’t even ever attempted to be delivered in a first place. Now it’s 4th week and they keep ignoring the emails and don’t want to give back my money. All they kept saying was , we apologise… with absolute no help or clarification on what is happening. Again, after the package got marked as delivered, which was a couple days ago, they fully and completely IGNORE YOU, no emails , no answers, I kept all our communication for records. I think this should be notified to the POLICE or any Authorities as that is not the way to conduct a business. It is funny because every customer is saying exactly the same. At this point I don’t want anything JUST MY MONEY BACK. So please act upon this , issue the refund asap, so we can go on with our lives. Thank you, Alexander
15. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Dear Alexander,
We appreciate your feedback and concerns regarding your recent order. We want to address the situation and provide some clarification.
Firstly, we sincerely apologize for any inconvenience caused by the delivery issues you've encountered. The holiday season can indeed introduce challenges, and we regret any delays in your order.
Regarding your mention of communication, we have actively responded to your inquiries, with the most recent email received just 14 hours ago on Sunday, January 15. Our team is dedicated to addressing your concerns, and you can expect a response within the next 24 hours.
In response to the delivery matter, we have provided you with the image from Royal Mail, as per our standard operating procedure. If you believe there is a discrepancy, we recommend opening a dispute with Royal Mail and sharing the receipt with us for further assistance.
We take customer feedback seriously; however, we must express our commitment to accurate representation. We will be reporting this review as false due to the inaccuracies presented. Honest communication is crucial for a fair resolution, and we remain open to addressing your concerns.
If you have any further questions or concerns, please feel free to reach out directly to info@sasaiaclo.com.
Thank you for your understanding.
Best regards,
Sasaia Team
Very bad quality and horrible customer…
Very bad quality and horrible customer service. Ordered 6 articles for more than €600 but all in very bad quality and stinky smell, the sizes are completely different than regular sizes and when I asked to return the articles, I got ignored and blocked on Instagram. This company is copying models from other brands and breaching the European low and don't care about customers at all. Do not recommend others to buy something from this company...
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Dear Aziz,
We sincerely apologize for any dissatisfaction you've experienced with your recent purchases. We're truly sorry to hear about the issues with the quality and sizing, as well as any inconvenience caused by an unpleasant smell.
We want to assure you that customer satisfaction is our top priority. It seems there might be a miscommunication regarding the return process. To initiate a return and request a refund, kindly send an email to our customer support team at info@sasaiaclo.com. This is the appropriate channel for handling such matters, and we are committed to addressing your concerns promptly.
Regarding your comment about being ignored and blocked on Instagram, we sincerely apologize if you felt neglected. Our primary customer support channels are email and our official website, as they allow us to provide comprehensive assistance and address concerns more effectively.
We take these matters seriously, and we would appreciate the opportunity to make things right. Please reach out to us via email with your order details, and we will assist you with the return process and address any other concerns you may have.
Thank you for bringing this to our attention, and we hope to have the chance to resolve this issue to your satisfaction.
Best regards,
Sasaia Team
Delayed shipping
Delayed shipping, poorest quality I ever seen. Smells like some cheap glue. And finally when I send email about returns - no one replied.
Do not trust this seller!!
13. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Dear Marijus,
We genuinely apologize for any inconvenience you've experienced with your recent order. We understand the importance of timely shipping and the quality of our products, and we're truly sorry that we fell short of your expectations.
Firstly, we want to acknowledge that, especially during busy periods like Black Friday and the holiday season, there can be unexpected delays in shipping. However, we understand the frustration this may cause, and we sincerely apologize for any inconvenience you may have faced.
The odor you've noticed may be attributed to the natural characteristics of the leather used in our products. Leather, being a natural material, can have a distinctive scent, and this is a common occurrence, especially with newly manufactured items. Please be assured that this odor is not harmful and tends to dissipate over time as the product is exposed to air.
In terms of your email about returns going unanswered, we apologize for any communication lapse. Our customer support is indeed active 24/7, and it seems there might have been an oversight. Please accept our apologies for any frustration this may have caused.
We would like to make things right. Kindly resend your email to our customer support team at info@sasaiaclo.com, and we will expedite the return process for you. Your satisfaction is important to us, and we appreciate your understanding during this process.
Once again, we apologize for any inconvenience, and we hope to have the opportunity to restore your trust in our brand.
Best regards,
Sasaia Team
Bought two pairs of shoes open except…
Bought two pairs of shoes open except for some delay in delivery they were great in quality beauty as l would wish the company would find solutions in this area.
Great collection
Congratulations 🙌
14. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Hello Nikos,
Love to see this in a review!
Thanks for taking the time to share your feedback with us.
All the staff work tirelessly to optimize our services and it is brilliant that you have experienced this for yourself.
We’re here for you anytime.
Thanks,
Sasaia Team
This is likely a scam site
This is likely a scam site. I ordered from This site and even got an order number and tracking number. I was given a failed delivery attempt notice and the shipper they used which was a company called uniuni was to automatically re-diliver in 48hrs but it has been almost a month now with no updates and no useful help from this store on how to resolve the issue of my not receiving the package they allege to have sent.
25. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've faced. We understand your concerns and would like to assist in resolving the issue. According to the tracking information provided by the courier, it seems there have been multiple attempts to deliver your package.
It is crucial for the successful delivery of the product that the customer is available or reachable during the delivery attempts. The tracking details indicate a failed delivery attempt, and it's important to ensure someone is available to receive the package.
To assist you further, we recommend checking the tracking details directly with the courier. You can follow this link: UniUni Tracking for more information on the delivery attempts and status.
We understand the frustration this situation has caused, and we are here to help. If you encounter any difficulties or need further assistance, please contact us directly at info@sasaiaclo.com. We are committed to resolving this matter promptly and ensuring your satisfaction.
Thank you for your understanding, and we look forward to resolving this issue together.
Best regards,
Sasaia Team
Vey bed quality of shoes
Vey bed quality of shoes! Looks different and smells terrible! Long time take delivery and support didn’t reply me
26. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you may have experienced. We value your feedback as it helps us identify areas for improvement. We are confident that the assistance has given due care. Please reach out to us directly at info@sasaiaclo.com with more details about your experience so that we can address the issue promptly. Your satisfaction is our top priority, and we appreciate your understanding. We look forward to the opportunity to turn your experience around.
Best regards,
Sasaia Team
Quality Craftsmanship
Impeccable craftsmanship shines through in every stitch. These shoes are a testament to the dedication to quality. The leather exudes luxury, and the overall construction ensures they'll be a wardrobe staple for years to come
10. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed shopping with us and that you're pleased with your purchase. Our team works hard to provide a wide selection of high-quality products, and it's wonderful to know we've met your expectations. If there's anything else you need or if you have more shopping to do, we're here for you. Feel free to reach out anytime through our website at sasaiaclo.com or via email at info@sasaiaclo.com. Happy shopping!
Best regards,
Sasaia Team
Weekend Ready
Planning a weekend getaway? These shoes are the perfect travel companions. Lightweight, easy to pack, and they add a touch of sophistication to any outfit. A suitcase essential!
17. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä SASAIA
Thank you so much for your positive feedback! We're delighted to hear that you enjoyed shopping with us and that you're pleased with your purchase. Our team works hard to provide a wide selection of high-quality products, and it's wonderful to know we've met your expectations. If there's anything else you need or if you have more shopping to do, we're here for you. Feel free to reach out anytime through our website at sasaiaclo.com or via email at info@sasaiaclo.com. Happy shopping!
Best regards,
Sasaia Team
Avoid!!
Do not purchase from this site. Quality of the shoes are of Zara, maybe slightly worse. Shipping takes forever and comes from China, even though it saids it's "Italian". If you try to return it, they will ask you to send it to an address in Italy but no body will be there to receive. Also, they will not pay for return shipping. Had to ask CC to get the refund. Highly scammy.
31. lokakuuta 2023
Oma-aloitteinen arvostelu
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