The chisel bits have a very small base where they insert into the tool. During operation, the bit becomes loose within a few minutes and eventually falls out. This prevents secure retention of the bi... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Heureux de ma commande de mèches pour le métal. Reçu rapidement malgré une erreur dans mon adresse (ma faute), corrigé par le support par e-mail. Pas encore testé ces outils mais déjà satisfait du su... Näytä lisää
En déc. 2024 mon colis a été écarté due à la grève des Postes au Canada. J'ai communiqué avec James chez Sanrico et expliqué ma situation. Sanrico on fait enquête et on m'a répond qu'on me ferait pa... Näytä lisää
Customer service has been great in tracking my original package. I made a mistake entering incorrect zip code. The package went round and round via USPS. Finally returned to Sanrico. They indicate t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are a family owned and operated business that prides itself on offering quality products at a great price.
Yhteystiedot
Yhdysvallat
- support@sanrico.com
- sanrico.com
3,3
Keskitasoinen
237 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service was great
Customer service was great. I got an answer to my problem in hours. I bought the item as a gift and having no experience with power tools didn't realize it need an adapter. I contacted them and one is now on its way. Free post and a discount.
Thanks
2. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Robyn,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Great service!
Ordered only one item so far. Had some challenges but the service was prompt & excellent. Thank you!
2. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Evangelos,
On behalf of all of us at Sanrico, I would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience.
Best Regards,
Your Sanrico Team
This company really stepped up to the plate!
This company really stepped up to the plate when my order never arrived! I've had several correspondence with the Sanrico Team and they have no limits when it comes to the seller/customer experience! Wow! Sanrico has it down! Hats off to you Sanrico!
31. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Emee,
On behalf of all of us at Sanrico, I would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience.
Best Regards,
Your Sanrico Team
Excellent follow-up service!
26. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Mark,
Thank you so much for taking the time to share your experience at Sanrico. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Best Regards,
Your Sanrico Team
Great service and great value
24. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Jason,
Thank you so much for this great 4-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way!
Best Regards,
Your Sanrico Team
Sanrico have been excellent and quickly…
Sanrico have been excellent and quickly responded to my query and made the changes needed.thank you guys.too effort.
23. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear David,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Good Service.
Good Service.
Had a problem with the delivery of my order but the company has very swiftly agreed to ship a replacement immediately which I very much appreciate.
E.R.Hiller Lower Mt. Hicks, Tasmania, Australia
20. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Eric,
Thank you for your review. The entire team in Sanrico really appreciate it. Your new shipment is on its way!
Best Regards,
Your Sanrico Team
Best Regards,
Your Sanrico Team
I accidentally entered the wrong zip…
I accidentally entered the wrong zip code on my order. They are now sending it to the correct address. Thank you for all your help.
19. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Patricia,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way!
Best Regards,
Your Sanrico Team
Love everything we have ordered
My husband and I have loved everything we have ordered. They keep us informed of shipments and arrive in a timely manner.
8. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Jennifer,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team!
Best Regards,
Your Sanrico Team
ممتاز جدا وخرافي
7. elokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Robert,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Best Regards,
Your Sanrico Team
Very good company
Very good company, I recommend it to you.
29. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Germain,
Thank you so much for your review, it means a lot to us and the entire team in Sanrico really appreciate it. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Customer who think he knows it all :)
I didn't think I needed the adapter, boy was I wrong. The response was fast and gave me the help I needed. The even gave me a discount on the adapter when it was my fault and not theirs. Great job guys.
28. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Tim Mills,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Your shipment is on its way!
Best Regards,
Your Sanrico Team
Very happy with the service provided
Very happy with the service provided. Sanrico addressed my problem and offered a positive solution.
No complaints from me.
28. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Andrew,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Sanrico has no customer service!
I bought two square drills and received them ok.
What was not mention anywhere is that you need a special drill stand for these square drills.
So I sent an email to their costomer support email.
I sent 10 emails, no reply.
There is no customer service!!
27. heinäkuuta 2021
Vastaus yritykseltä Sanrico
Dear Christian Roth,
We are sorry to hear that you are not satisfied with our products.
As explained by email, and as you can see on our website we do not sell this part. Please let us know were you’ve seen on our website that an adapter was included?
We would also like to appologize for our lack of replying. We have recently changed our entire team and are trying our best to reply to everybody in a timely manners.
Best regards,
Your Sanrico Team
DO NOT BUY
I recommend to anyone DO NOT buy there products. Both items I have purchased have been of very poor quality and do not work as advertised but instead are total junk. What's worse is there is no reply to any emails after the initial 'someone will be in touch within 24hrs' lie which is sent following an email. I will NEVER purchase from them again and am telling everyone I know to do the same. Total rip off !
25. heinäkuuta 2021
Vastaus yritykseltä Sanrico
Dear Scott Carmody,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our products.
We pride ourselves on all our products and the high quality standards we maintain. It’s important to us that our customers are more than satisfied with our products and customer service.
we have noticed that you placed 3 different orders with us.
Your orders 37449 (30 rods) and 37450 (100 rods) placed on april 22nd were both received on may 19th. We did not receive any complaints from you before the 26th of july.
Your third order 43110 for the ultimate drill bits has been placed on may 29th. You received the package on june 23rd and sent us an email asking for a refund on june 30th.
According to the refund policy the customer can ask us for a refund for 15 days after receiving the order. (check this link for more informations : https://sanrico.com/pages/refund-policy)
As a result, we can not refund your two first orders. Your refund has been made last week regarding your order 43110.
Please check your bank account.
Your Sanrico Team.
square drills
I ordered the square drills and as another reviewer pointed out, they don't work without an adapter which Sanrico don't sell even though they use one on their promo video. Sanrico have now offered me a refund of the drill bits, which was kind of them. I would like to see them offer the missing adapter on their website, so that whole solutions can be bought.
23. heinäkuuta 2021
Vastaus yritykseltä Sanrico
Dear Graham Newmarch,
We are sorry to hear that you are still not entirely satisfied with our service. We have tried our best to give you the satisfaction you deserve and solve this issue.
As explained by email, and as you can see on our website we do not sell this part. Please let us know were you’ve seen on our website that an adapter was included?
Your product was purchased on june 8th and received on the 25th. You contacted our team on july 21th asking for a refund. According to the refund policy mentionned on our website, the customer can ask us for a refund for 15 days after receiving the order.
On a commercial basis we have decided to refund entirely your item even if it is in perfect conditions and you contacted us one month after you received your package.
Please check your bank account.
Best regards,
Your Sanrico Team
Sanrico easy square drill…
I ordered the Sanrico easy square drill bit assuming from the brief video shown that it would work on my drill press with no problem. It came with no instructions so when I tried it I could not get it to work. I tried to contact Sanrico for tech support however they do not have a phone number to call for an actual conversation. Upon doing some more research I learned that this bit will not work without a special mortising attachment for drill presses. After a few emails to Sanrico contact website I was informed to the same solution; however Sanrico does not make this attachment so I will be looking for another source. They have offered to refund my cost of their drill bit.
22. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Michael,
Thank you for your review. The entire team in Sanrico really appreciate it.
Best Regards,
Your Sanrico Team
I received my orders recently
I received my orders recently. There was a delivery problem but Sanrico resolved the problem. We are pleased with the products. Thanks you for working with me. Jimmie
21. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Jimmie,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
has been a problem but fixed thanks but…
has been a problem but fixed thanks but waiting order arrive
21. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sanrico
Dear Bulent,
Thank you so much for this great 5-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way!
Best Regards,
Your Sanrico Team
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