Sandbag Arvostelua 

The customer service for return policies was straightforward and left no questions to be asked. Emails are structured professionally and are easy to read without any confusion. Overall, great customer service.

In this instance, I received a faulty vinyl pressing but Sandbag couldn't have been more helpful in finding a resolution and for that I'm very grateful.

SCAM company! Sold items without getting it.

I bought the signed art work edition of the new Megadeth vinyl.
I got the shipment mail. Good.👍

When I got the package the signed artwork was missing. That I paid for.

Mistakes happens.

The problem is that I have tried to reach costumers service in 2 weeks. Mails, phone calls.
Dead silence. Tried to leave a phone message. The box is full.

So now I have paid for a product I didn’t get, and now help from the company. They are just hiding, when there is problem.

1 star. But hey. I will try to I get what I paid for 👌

UPDATE:
Answer comment from you:
Ordre number: KERRANG9291

If you help me get my item, I will update the review, if I see a improvement.

UPDATE: when costumersservice finally answered the service was top. And they helped with my problem. So thats why they got more stars.

Thank for the help. 👍

Bad expirience, didnt get item, after several month also have to find what the issues

*BUYERS BEWARE*
Placed an order for a tshirt on 17th December. Contacted company on 23rd of December as order was showing as unfulfilled. Was told awaiting stock and would be shipped ASAP. It has now been 6 weeks and my order has still not been shipped. When placing order it said in stock and was no mention of awaiting stock. I have went back onto the shop this morning and I can still order the same tshirt with again no mention of being out of stock or awaiting stock. This is very misleading to customers and if I had known I would have to wait for stock would never have ordered. I keep being told they don't know when they will receive their US shipment of stock which is ridiculous. How can you sell something you have no idea when you will be able to process and fulfil order? Terrible company!!

Super prompt reply and good resolution options

Excellent support team!
There were some small errors along the way, but no one was at fault for it
You can safely shop here.

Reply in short time with kind attitude :)

Placed an order for a special addition music album twin record set on the 10th of December for a Christmas present . A few days later I received an email stating there was a problem with production, and it would not be sent out until early January, as of today 21st January I have not had any further communication from them. I have emailed and tried to phone them on numerous occasions and all you get is a recorded message, seems it is impossible to make contact. This appears to be a badly run organisation, if you are tempted to purchase from them, be warned.

My order number is BICUK22283

I have placed an order on 4 of January- in description bellow the T-shirt I bought it says that shipping will begin on 5 of January, but it was two weeks ago and I don't know anything about it. I have written some mails but zero response. I don't know if it is going to be shipped or it is missing. I bought T-shirt from Tom Odell site, this is the numer TDE3012

I ordered on 6th January, no confirmation, no goods received, sent 2 emails not replied to, rang the number for a message to say recordings full. No idea if anything will arrive so will have to wait the 30 days to take up a complaint with credit card

They responded very quickly via e-mail to my request and then the problem was solved within a few days

Very good and rapid answer from customer service.

I preordered a vinyl and paid for expedited shipping to ensure I got the album within a timely window. The vinyl didn't ship for some 2 weeks and arrived some 18 days after the album had come out. When I wrote the Sandbag via their email, they apologized for the shipping delays but then provided me with the tracking number of an item that just sat in their warehouse for days. When I asked for a refund, the company entirely ghosted me.

Do not do business with these people and expect to get your item on time - and definitely don't do business with them and expect them to do right by you when they fail to deliver what you paid for.

Order number; OMAMUS11910

Thanks Dave :)

I was so excited that my package finally arrived only to find out that half of it was missing. I contacted customer service late in the evening and got a reply the next day. Dave announced that one article would be sent out asap and the other would be refunded as it’s now out of stock.

I’m really happy that this was such an easy fix and was pleasantly surprised that it went that quick.

Order placed early December from Hayley Williams Shop has still not arrived or, seemingly, been shipped. No response from customer service. I expect to be refunded in full.

Placed an order on 22nd December 2025, received email confirmation. The item was meant to be shipped on 30th December. I have had no update, and I have emailed the help desk and only received AI responses that do not help. No assistance has been provided. Order HWUK7412

Poor customer service, if they didn't appear legitimate on here I would think they were a scam company.

Thought I was doing the right thing by ordering from an artists store. I will not be ordering from any Sandbag affiliated store again.

Reason for my contacting Sandbag was a lost order. Couldn't have handled it better. Pleasant email exchange with Dave and a full refund.

I sent an email enquiry about two orders I had returned. I received a refund confirmation within 24 hours and Tammy at customer services was great to deal with.

I placed an order (o/n: SPB2947) with Sandbag for a Christmas present which arrived quickly. However, I had the present recipient try it on as I was concerned about sizing and when I queried the returns windows, I only received generic FAQs which said the window was extended but not what to.
The present was too small for the recipient so I sent it back the following working day. Tracking shows it was received on 18th December, yet 3 weeks later I am still waiting for a refund to my account.
Like everyone else, I emailed a query and received their generic FAQs again, which don't help. I replied back and said I need a personal answer and reported on their website (from the bottom of the FAQs) that this reply was insufficient, but still radio silence from the company a few days later.
I allowed extra time for Christmas bank holidays but having read other, similar reviews I'm left questioning if I'll ever see my money back, and if the company are this terribly ran, or if they're scamming people.