Samsungspares Arvostelua 

Quick to take your money. Website not kept up to date regarding stock levels. Ignores requests for refund and cancellation of order and plows on ahead regardless. Had to dispute transaction with bank in order to get a refund. No phone number all comma one way and by email. They are lucky the bank refunded me I can assure you they wouldn’t have liked it if I turned up at their warehouse in Birmingham
Avoid avoid avoid shoddy business practices.

Avoid this company at all cost, doesnt reply to email, noway to get in touch and they are supposed to be an official samsung seller...

Wish I had seen these reviews before ordering. Ordered an expensive part - £96 and was persuaded into paying an over the top price for the compatible water filter. Filer arrived - no sign of the other part. No phone number or chat facility. Very good website though!!

Avoid

I ordered - seemed to process in site, no confirmation email, no communications at all. No bill o their company name.

4 days later on “next day” delivery items arrived billed via “4ourhouse.co.uk” who then list it as being 4musamsung.co.uk

No info on returns.

I ended up ordering from eSpares instead who are excellent with great comms, clear info ,actual next day deliveries and clear returns process.

These guys are a network of shell companies who may or may not rob you or might send a part eventually. Hoping I don’t get another order - but seems PayPal didn’t process.

My card was also blocked after using them so seems banks are wise to them being iffy.

Avoid

When my expensive washer started to make a wheel bearing noise I knew it had to come apart before it imploded or exploded. Their website was easy to use and I was able to secure the water/oil seal I needed very quickly as there was even an option for 24 hr shipping. They didn't have both of the bearings I needed in stock but that was ok as we have a local bearing shop with good stock. Very happy with my purchase as it arrived correct and the next day.

Incorrect part delivered. Ordered a fan part, they delivered a water filter with a sticker on it saying it’s the fan part. Asked for my correct part to be sent and got told it’s not in stock so I should send the item back to them for a refund. I refused and they are now arranging collection at their cost. Let’s see how that goes.

If you're buying a washing machine door seal, don't! The accompanying video cleverly misses out the part where you have to attach the retention wire. This is because it's almost impossible! You need to completely dismantle the washing machine to do this. Once you've done that you'll find that the door doesn't close. I thought it was my mistake so I got an engineer in who told me that the part didn't fit. Reported this to Samsungspares and they just said that it was the right part for the machine. Goodbye £75 and £50 for engineer and hello new washing machine £500

Service has been hit and miss, but something to keep in mind when you shop around is that you can't. Samsungspares, espares, partsdirect, partsmart and about 10 other "companies" all trading as different suppliers from the same office. Good for them for cleverly cornering the market but don't be fooled into thinking you're shopping around. They also cover the majority of the ebay market and sell both genuine and Chinese knockoff parts as different sellers. Just be aware. Parts I've gotten have been alright but specify genuine and check what you get.

REFUSED to give me my order! I purchased my item on the 7th of July 2021 and paid the 8.99 delivery fee for the item to come quick! I was sent an email weeks later stating the items were not in stock and then I got another email a few weeks later stating that I did not pay for my purchased item when clearly I had the confirmation email! This website is a COMPLETE and utter scam! BEWARE don't be fooled into using their fake and fraudulent website! VERY unhappy with the way I was spoken to by the customer support team should be ashamed of yourselves!

Worst customer service ever. Rude, useless and a system that uses billing address and not the delivery address... Then won't correct their mistake. Charged for two items, told they were being shipped and then given shipping details and news that one item was suddenly not in stock and on backorder. AND STILL THEY COULDN'T CORRECT THE ADDRESS FOR DELIVERY. CANCELLED THE ORDER.. AWAITING REFUND. UTTERLY CONTEMPTIBLE

Ordered a replacement glass shelf for my Samsung fridge freezer using the correct model number. The shelf didn’t fit or even resemble the original, so had to be returned.
Customer service is non-existent, just an email asking (again) for the model number - no phone number.
The first and last Samsung product I will buy; I'll stick to German in future.

Terrible service. Ordered a spare part for my washing machine and paid the extortionate price for express delivery to ensure it arrived the next day. Still no sign of it 3 days later. Contacted the company to discover it was sent standard delivery "in error" and would take up to another 5 working days. Refused to resend the item next day delivery despite me explaining we were desperate to get our washing machine running again with a young family.

An excellent site for Samsung spare parts, and was also the cheapest for a replacement PCB. Next day delivery arrived and the part worked and fixed the problem, making the wife very happy!