Samsung Store Arvostelua 

Their support is nearly unreacheable.

Their chat system on their website is designed to keep you away so that they don't have to deal with you.

I placed a preorder, and eventually wanted to upgrade, add another item, or apply a coupon code. Each time I was told they cannot adjust an order, and I should place the order again, and cancel the previous one. I did this, and found myself with multiple active orders. I chatted with support 3 (THREE) times and they all assured me it was cancelled and I got the usual "Wait 48 hours and you'll get confirmation". Well, it never came.

So I got multiple orders all delivered to me, and went online to initiate a return, only to find when you tap the return button, it doesn't actually do anything. Return policy is 15 days, and there is no option to make the return, so I called in, AGAIN.

They "escalated" the return, and I once again was told "Within 48 hours you'll get the return label." This feels like a huge scam, because each time I have to wait 48 hours, I lose 2 more days on my return period.

This really seems like Samsung is choosing to send out more orders than necessary (hmm, we found the shipping delay issue. I dont need 3 phones sitting at my place, that 2 people who have to wait longer now), and then making returns harder and a nightmare. What happens when it gets delayed past the return date. Guess that's one way to boost sales.

They cancelled my new order that I paid with a credit card they accepted a few months ago. I contact their customer service who suggest I use PayPal. OK.. I use PayPal. They cancel this order as well.
Very strange. See, I do not fraud. I pay with my credit card and then pay the credit card bill.
Their Customer Service is not helpful at all. I received general answers for specific questions.
Strangely, I am using the same payment for my other online purchases and unlike with Samsung, the payments are accepted.

J’achète des laveuses et sécheuse Samsung depuis 5 années et deja ma sécheuse a faite une fort explosion et elle s’allume mais elle ne fonctionne pas, je n’achèterez plus jamais a nouveau des électroménagères samsung , supposément ils devraient durer quelques années de plus

J'ai acheté une tablette Samsung Galaxy Tab A7 à mes parents en cadeau de Noel 2020 (maison sans enfants ni animaux, pas d'accident, pas de chocs, pas d'eau); elle n'aura duré que 13 mois (garantie de 12 mois!). L'écran n'allume plus malgré que nous entendons le son.

Lorsque je leur demande une confirmation écrite du diagnostic de l'appareil ainsi qu'une confirmation de la durée de leur garantie pour réclamer à Visa qui double la garantie du fabriquant avec cette preuve écrite, on me la refuse!! ! Rien à faire !! On n'assume pas de m'avoir vendu un citron et ainsi on m'empêche de me faire remboursé le 311$ qu'elle m'a couté.

PLUS JAMAIS du Samsung ! Mon Vieux Ipad de Apple de 2014 fonctionne toujours lui !!!

They have terrible return policy and customer service. Also no price match policy even within 2 weeks. Return is a hassle and made to feel like customer is in the wrong. Take your business elsewhere period. First time customer and I’ll never return. Not even mad just incredibly disappointed.

I purchased a new phone and the website promised delivery between 2-3 weeks; I even called the rep who confirmed that my phone will indeed arrive within 3 weeks. Fast forward to today, the phone is now scheduled to arrive next year (almost two months for delivery); I got in touch with a new customer rep who has no useful information on the case, and who is not even authorized to change the delivery address; this is extra frustrating because the reason I had the change the delivery address in the first place is because the order is so late. What a joke of a company, no wonder there are so many 1 star reviews; I will for sure be going Apple next generation...

Dommage que l'on ne puisse pas mettre zéro .....
Le 27 11 2021 j'ai commandé un Galaxy S21 Ultra sur SAMSUNG shop, j'ai eu uniquement la confirmation du paiement Oney en 4 fois, absolument aucun mail de confirmation commande de Samsung, j'ai donc appelé le Service Clients Samsung Shop, ils sont incapables de retrouver ma commande. Des "conseillers" totalement incompétents (limite robot au vocabulaire formaté). Pour un Galaxy S21 Ultra livraison le lendemain avant midi selon leur publicité, une pure escroquerie ! Nous sommes nombreux à nous être fait avoir. Je vous invite à lire les commentaires des clients sur le site Samsung Shop à propos du Galaxy S-21 Ultra.... Une escroquerie dont Oney est complice....
Un service clients nul et s'exprimant très mal.... Avant d'envisager un achat sur Samsung shop, lisez bien les avis négatifs.... En ce qui me concerne, j'ai dû passer par Oney et j'ai envoyé un bordereau de rétractation par recommandé avec AR....
Je déconseille fortement Samsung shop ! Site à la publicité mensongère sur fond d'escroquerie.....

I never received my promotional redemption order of Galaxy Buds, which is the reason I purchased a Samsung Mobile phone in the first place. I missed the follow up email because I was told I the steps were all complete. I feel deceived and cheated. This is not fair. I attempted to resolve it with an agent today but I was not successful.
Very dissapointed.

I ordered a Galaxy Watch Classic 46 mm LTE from the store on September 28th. I was charged for the watch and received an email confirming the order.

I then received no other emails about delivery for 2 weeks. At this point I got in touch with customer service through online chat, facebook messenger support and calling the store. I was even on the phone to a manager at one point who said they would give me an update after speaking to the logistics team. That person then did not get in touch and didn't respond to my emails.

In short, it's November 17th today and I still have no watch. I received a text saying the order was delayed until December 2nd...

I cancelled my order today and ordered through Amazon instead. The order has been dispatched the same day... Samsung store is A JOKE.

My biggest gripe is that I couldn't even understand the support over the phone (India based) as the quality of their phones are terrible. Ironic.

Je souhaite remercier Sophia qui offre un service HORS PAIR à la boutique de Montréal. Malgré le manque d'effectif elle donne son 100%. Super service!!!!

I ordered the Samsung Watch 4 LTE. I had the order cancelled on me then was told I cancelled it. I guess that's so they don't assume any blame for the terrible experience. I had to go without a watch for 2 weeks. What I got was basically "Please order and try again!" After the time spent calling, delivering my trade-in, and my card charged. I'm an advocate for Samsung but this was rude, to say the least.

Poor service!
Refuse the return of the tab in original packaging because of delay of fews days!

did pre-order for z flip 3 - sent in trade-in when shipping label was available. they charged my credit card for the order, yet the trade-in is sitting in limbo. tried online chat - cannot get thru the first SIX times, got thru on 7th. phone will not be ready for another 4 weeks, but credit card charged already. and, trade-in check is nowhere to be found.

Nous avons reçu nos nouveaux électros Samsung hier, le réfrigérateur, il y a une porte plus haute que l'autre, je téléphone Samsung, moins de 24 hres après la réception, je fais une demande de service chez Samsung pour un ajustement de la porte, êtes-vous bien assis, on me dit que l'ajustement de la porte ne fait pas partie de la garantie. Quelle garantie de m..... Je n'en reviens pas d'une telle réponse. Wow, très impressionné.

Don't do what they say they will to help with promotions. Then, when you can't do your part because of that, it's.... you didn't do your part, to bad! 1 star is to much! I can show screen shots of the "help" from customer service, just wish I could play the phone call too!

Customer service is no help had problems signing up for account to claim offer spoke to someone they were great and made it so i could send in for my offer even know a day late after i just kept getting rejected everytime i sent in everything needed
Spoke to more live chat agents giving me the run around spoke to a manager also no help other then we cant help you and your to late if they would have gave me a reason why they rejected my offer it could have helped but they kept saying just send it in again lets just say they dont honor what they tell you

Samsung wearable, the worst service I have ever received from a company in North America. Even my local grocery shop provides better customer service than Samsung Canada. I purchased a galaxy buds+ in 2021 from best buy, BC Canada but it stopped working after couple of months, had to contact the service center to have them to provide me with a repair service, after 1 hour speaking with the agent, he told me he could not find the serial number of the buds in their system because the product is made in Vietnam and I have to contact Samsung Vietnam, what??????? are you kidding me???? All my family is using Samsung products but we are gonna stop and switch to other products from now on.

Bought a Samsung S21+ 2 months ago which is supposed to come with free galaxy buds. I received the phone but no earbuds that came. Been calling them every day in the past month but no one can really help me. I followed the instructions on how to claim the earbuds on their website but their website just keeps on going blank after logging in to your Samsung account. Agents even their supervisors keep on saying it's my internet connection and my device that has a problem but I have tried my 2 other phones, my iPad, tablet and MacBook but it's all the same; it just goes blank after logging in. Their agent just keeps on passing me to different agents and hotline number and always been on hold for more than an hour every time I call. Super s#!**y service for a prestigious brand. Will just be returning the phone. Too much hassle and poor customer service!

Bought some headphones as I figured they would be more legit than knock-offs from other big retailers
They didn't work properly
So I called Samsung and immediately got the run around. Spoke with 5 different people, each time having to start from scratch.
In the end they said as I didn't call in the 48 hour window from receiving them they can't refund or exchange. What???
Yes...that is correct. They sold me a defective product with their name on it from their Web site and they won't honour that.
So disappointing.
Buy elsewhere