Samsung Store Arvostelua 

I ordered a Samsung S23 Ultra online from Samsung. It arrived in 4 days, even though my receipt said it wouldn't ship until Mar 13! I didn't fill in any trade-in data, but after I received it, I thought I should have traded in my S9+. I went on to Samsung Canada chat and they said, no problem, you can still send it in. I asked, what about taking it to the Samsung store (Metrotown). Chat said that would work also. I tried phoning the store to confirm Chat and book an appointment. NO ONE ANSWERS THE PHONE at the store. I called 1-800-SAMSUNG. They transferred me to the store, which of course didn't answer. So, I went to the store in person. They advised me that they could do nothing because the phone was purchased on-line. I could however return the S23 Ultra to them and reorder with the trade-in allowance. They have zero inventory, so no idea how long I'd wait for the replacement! So, I couldn't just copy my information to a new phone and go. As most reviewers agree, this store is a waste of space. They do nothing for Samsung customers!

TL DR: I bought a phone. Even though I'm willing to finish payments I can't use purchased phone.

I bought a phone with a trade in and forgot to send it to them. My phone suddenly gets locked. I ask them if I they can send m a label to send the trade in and they say no, you're stuck having to pay for the trade in amount. I try to pay for it but there is no way to make the payment within the samsung site. I try to have them send me a link or something so I can pay, but they say they don't know how and they all hang up mid conversation. Worst experience I have had with a store

I upgraded my phone to a Samsung galaxy flip 4 phone 2 yr contract with bell phone was not even month old, while charging back of phone cracked the whole part, took into bell, they said not covered under warranty, I contacted customer care at samsung about 30 about 50 times , no its not covered by warranty, NEVER UPGRADE TO SAMSUNG GALAXY FLIP PHONE 4, GET AN APPLE IPHONE ISTEAD

Very bad services
I do not recommend to buy any Samsung products especially tv

Purchase my tv 55 inch latest version after 7 months black line appeared and Samsung support send someone to repair it he brake the frame and then he took the tv with him and now for two weeks we are with out tv

Hi,
Samsung Really has the worst customer service of all brands in Canada!!!!!
I had a sudden turn-off issue with my New Galaxy watch 4 after using it for more than 3-4 months with no liquid or crash issue, I called Samsung customer service and they told me you have to go to the Yorkdale Samsung Service Center office and they would fix that issue for me, I went there on 12, July 2022, after they check my watch they told me we would order the part and the mainboard will be changed at the time the part reaches to our office and provide me with the receipt I attached to my documents, after passing about 2 months which there was no news from them I called myself and one of the employees told me we are ordered the needed part and we are waiting for that to reach to our office yet, we will call you at the time it came. again after passing about 3 months from the date of receipt I called myself to that store and one of the absolutely rude employees there just told me that they can not repair my watch and your watch is not a Canadian model and........!!!! I make some follow-ups with the Samsung online customer service employees and all of them just told me you are absolutely right on the process and such things shouldn't happen to our customers, we will escalate your issue and you will be contacted in the upcoming days by Samsung service but still, nothing happens and no one still didn't call me about doing anything. the date of issuing is mentioned on the official Samsung service center receipt and all the other information including On-Site Under Warranty process. As a loyal customer of the Samsung Brand for the past 20 years, I just want my rights. now my Samsung warranty is finished because lack of responsibility of Samsung employees in its own service center and I don't know what to do with this watch. I saved all ticket numbers and chatting content with Samsung customer service employees too. they always told me we understand all trouble made me and apologize for that I will be contacted in the upcoming days (24-48 hours from now) and never anything happens.

J'ai reçu une commande avec des pièces manquantes, après 2heures de chat on me dit que l'on va me revenir dans 2 jours, la boîte que j'ai reçu avait été ouverte et j'ai payé le plein prix, n'achetez pas à cette boutique

Samsung customer service is non existent. Spent 3 weeks trying to get door seals for my new fridge. Finally escalated complaint to president’s office. Alfonso would not pay for new door seals and hung up on me. They wouldn’t let me have the contact of a senior person. I’m left with a worthless new fridge and even the president’s office doesn’t care. Do not buy Samsung!!

Never buy a Samsung Product in Canada. I live in Windsor area and bought a $3500 fridge a year and half ago and the screen went black. They told me because there are no authorized samsung service centers in the area that they cannot support me and my warranty expires after 1 year. There is a fancy 10 year parts/service sticker on the fridge that is only for the compressor. I talked with them and they could not do anything at all. I informed them that I will never buy another Samsung product and will pass the word on to all my family and friends.

I just unboxed Samsung phone.
Welcome page leads to a one sided options page. It literally forcefully asks to get our permission to calect any and all of our information and do with them as they wish I called Samsung and they told me to return my phone but no shipping costs are reimbursed.
There is no mentioning of these conditions on their website or on the box. Leave advertising. This is trapping the customers. Hiding condition of use is legally false advertising. We don't live in China or Korea. We value our constitutional rights. We are not letting Samsung dictate it's policy on us. They can go and do it in Korea. In this part of the world we have laws. Motorola is better priced and better phone. I am returning the Samsung phone.

Purchased a samsung galaxy smart phone November 2021. In eight months, the device started to restart itself randomly. It happened to restarted itself five times a day at the highest record. Sent the device for repair for the first time. Technician said no hardware issue found but as a curiously, replaced the motherboard. Got the device back and in a few weeks, device restarted itself again. Tried to reset the device to factory reset and had no other apps installed. Device was just at the reset status and nothing was set up. The phone shut down on the welcome screen. Sent the deice for repair for the second time. Again, the technician said the device passed all hardware tests, no issue found. Contacted Samsung, escalated to the management team. I was told to bring the device for service again and ask for a video of the issue. Please tell me how the hell am I be able to video tape the issue as the device just restarted at random times. The entire team is stupid and incompetent. At the service center, the technican said samsung has access to see the service reports and when I contacted samsung, the rep said they have no access. Full of lies. I am writing to share my experience and warn everyone else DO NOT BUY any SAMSUNG products.

If you want to be hacked, buy a Samsung smartphone.

I have ordered a bundle of z fold 4, watch 5 pro, buds 2 pro and traded in my phone and watch. I have placed the order as a pre order on sep 24th as it was supposed to start shipping on sep 26th. I got the watch after a week and sent my trade in back. Got a delivery confirmation from FedEx but not from Samsung. It is sep 15th today and after chatting with their support 2-3 times a week and getting false promises I still didn't get the phone. Went to a Samsung store, they have EVERYTHING in stock! I pre paid just to become a second hand customer!
NEVER Again!

Samsung Store promised delivery of a fridge-freezer in 12 days, which I accepted. They were also to take away my old one, so that had to be emptied and dried. No other communication from the store until the day of supposed delivery, when they announced it was delayed for another 2 weeks!! So I have an empty, warm fridge-freezer and no new one coming.
I cancelled the order and will not buy from Samsung again.

Purchased a washer from Shop Samsung. I have no idea they only allow 15 days for returns!! 2 months into owning it, the washer quits. I call, oh I am informed it's a known issue and we have no fix. We are developing it. Wait 5 days. Waited 5 days, supposedly ordered a part. Then I get notified that they will reschedule. No tool available. Wait another week, still not fixed. Called Samsung case manager, horribly rude! Both local level Assurion "Christina" so called case advocate at Ocala Market. And national level called and spoke to Betsy - Case Manager who was rude snide and told me it's past 15 days, read your Samsung warranty regulations. You have to wait for us to repair. Never again!! Buy from Costco! Learn from my mistake!

Company has ZERO regards for customers
Company has ZERO regards for customers. This was apparent. During covid. Which I chalked it up to covid low staff so of course they don’t answer any calls or emails or chats.

Now. Re open. They still have zero customer service. Except for the agent that takes the time to tell you to go contact live chat (no one ever responds you’re always 15-20+ behind in the queue even though estimate is 20 mins it’s 1+ hrs and you still never move up in the line. ) and try calling. They never answer the terrible choppy music never ends and no one ever picks up the phone does not matter which issue option you select on the phone directory.

Terrible service.

I had wanted a laptop but you know. At $2500+ I figured get a phone. See how their product goes. Then go from there. Paid in full. For a phone. Never got the phone. They take your money. Pretend to mark it as ready to ship. But it sits in that status for a full week and every time you ask customer service on Facebook the only rep that ever responds to anything. Go start live chat. Go call us.

This transaction feels one step short of fraud. Feel apprehensive, and complete loss of trust in this company. Will not be recommending this brand to anyone. Not fridges stoves washers dryers phones laptops NOTHING. Expensive brand with zero investment in customer service. You can’t be successful if you don’t invest. In your customer service. Poor customer service will lose you more sales. Than one poor device. And first impression is even more important. And my FIRST impression of you in stores? With 5+ employees and “3” customers and standing idle for 30+ mins. Hoping one of the “2” staff would help me. They kept chatting. Standing behind the checkout counter desk. Never once looked my way. Or offered to help. And now your online. Is just as bad. It’s not a location issue. It’s a company issue. Terrible in person, online, and I would not recommend Samsung to anyone.

I’ll add mine to the list; Terrible Customer Service. Was told a delivery would be “Guaranteed” by a certain date by one rep, then told it won’t be by another. Back-and-forth like that for a week! In the end nothing was delivered and now waiting for a refund which I’m not expecting anytime soon.
What a joke.

Cancelled the order and going to iPhone . .

I recommend you stay away.

If you want customer service for an existing problem that is well known you wontget it. And even when I was in the samsung experience store I was TOLD to go to when I was not greeted with a positive outcome. Nobody was held accountable and all they did was blame corporate. There is no same day replacement as stated by the terms and conditions, they do not carry stock, there is no appointment option as stated by all samsung sites, and all the samsung policies that were stated in the terms and conditions were described to me by store employees were more like "guidelines than actual policies"

As a life long samsung user I can honestly say this has to be the worst I have ever seen it. I will be canceling business and personal accounts as well as liquidating all 11 samsung products that I have which is a shame because the tvs are awesome.

All this because of a widely known issue with the Zfold 3 screen protector. I know samsung doesn't care about the little guy but with a $2600 phone you would think they would at least make an effort instead of trying to SELL me a free pre-installed screen protector. As far as I'm concerned there was no escalation and nothing will be done. #endofsamsung

Spent about an hour getting my sisters data from her old phone
Transfered to her new phone Matthew was very helpful. And his team.

Unfortunately Samsung products (specially washer and dryer) are so bad and easy to break. In addition, Samsung after sale customer service are so bad and really not helpful. I'm sorry that I bought Samsung product, but I thought it is a brand name and didn't expect all these bad customer service.

Je n'ai plus de garantie et je me suis risquée à faire une réclamation à Samsung le 4 février 2022 pour demande réparation de ma laveuse rouille sous le top couvert.
Le tout s'est fait par clavardage en ligne et par la suite par SMS et en français. J'ai eu toute l'attention du service pour soutenir cette conversation et faire une bonne entente des coût à défrayé de ma part.
Aujourd'hui 5 avril 2022 le top est changé par Electro- expert en lien avec Samsung.ca
Je remercie Samsung pour l'excellent service et la rapidité pour satisfaction au client.
Marie- Christine Reboul